Adopting customer relationship management technology
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Advanced Sales Technology Inc. (2001), “CRM checklist for success”, available at: www.advance‐sales.com
AMR Research, Inc. (2001), available at:www.swing.hr
Apex IT Inc. (2001), “The enterprise‐wide benefits of CRM”, available at: www.apexit.com
Bevan, K., Galbreath, J. and Heth, M. (2001), “The great debate. Justifying your investment in customer relationship management solutions”, available at: www.crmxchange.com
Croen, R. (2001), “Speech recognition: the future of customer relationship management (CRM)”, available at: www.eloyalty.net
Drucker, D. (2000), “CRM and e‐business still a hard fit”, Internetweek, October 30.
IT‐Analysis.com (2001), “Oracle claims world first for CRM/ERP integration”, available at: www.it‐analysis.com
Jones, K.D. (2001), “CRM kingpin Siebel targets B‐to‐B’’, available at: www.nmm.com
NameProtect (2001a), “Businesses are turning to wireless devices for enhanced CRM”, available at: www.idcresearch.com
NameProtect (2001b), “CRM solutions give a boost to data warehousing software and services”, available at: www.idcresearch.com
Oracle (2001), “How directors can build business through improved customer relationships”, available at: www.uk.oracle.com
Renner, D.H. (2001), “Closer to the customer: customer relationship management and supply chain”, available at: www.renner. ascet.com
Repository Technologies Inc. (2001), “Leveraging JAVA for CRM application”, available at: www.custfirst.com
Robertswitt, S.L. (2000), “Customer relationship management on the Web”, PC Magazine, June 9.
SAS (2001), “Profit from effective customer relationship management (CRM)”, SAS Institute Inc., Cary, NC, available at: www.sas.com
Sweat, J. (2001), “Front‐office system integrates CRM”, available at: www.informationweek. com
The White House (2000), “Assuring security and trust in cyberspace”, press release, July 17, Washington, DC.
3com Corp. (2001), “High‐availability networks enable business‐to‐consumer e‐business”, available at: www.3com.com