A quality system assessment on an electrical contracting company based on BS 5750

International Journal of Quality and Reliability Management - 1995
Sha’ri M.Yusof1
1Universiti Teknologi Malaysia, Johor Bahru, Malaysia

Tóm tắt

Quality has been proven to be an important strategic weapon in order to survive in today’s highly competitive business environment. To build quality in products and services requires organizations to implement a quality management system which is accepted internationally. BS 5750 which is similar to ISO 9000 helps achieve this objective. Service industries are also striving towards excellence in service and therefore require a quality system. Shows the result of an initial study conducted on an electrical contracting company. Assessments on existing management systems were conducted and recommendations provided for the next course of action to ensure successful implementation of BS 5750 in this company. BS 5750 provides a foundation in the quest towards total quality management.

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Tài liệu tham khảo

1. BS 5750: Part 8: 1991/ISO 9004‐2(1991), Guide to Quality Management and Quality Systems Elements for Services, British Standards Institution, London, 1991.

2. BS 5750, Quality Systems Standards, British Standards Institution, London, 1987.

3. Hughes, T. and Williams, T., Quality Assurance: A Framework to Build on, Cambridge University Press, Cambridge, 1991.

4. BS 7229/ISO 10011, Guide to Quality Systems Auditing, British Standards Institution, London, 1990.

5. Logothetis, N., Managing for Total Quality: From Deming to Taguchi and SPC, Prentice‐Hall, London, 1992.

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International Journal of Quality and Reliability Management

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