A mens’ meeting place: quality and service effectiveness

International Journal of Health Care Quality Assurance - 2002
DuanePennebaker1, RosinaVogels1
1Centre for Mental Health Services Research, Mount Lawley, Australia

Tóm tắt

An audit on quality and service effectiveness at a community mens’ meeting place located in Kwinana, Western Australia, was undertaken using the tools for reviewing mental health services, in accordance with the 1997 National Standards for Mental Health Services. A psychologist collected data, throughout a six‐week period, using client and chart assessment. A total of 36 consumers, four counsellors and the coordinator were interviewed, both formally and informally. The questions asked reflected the specific criteria related to each standard. Following a review of the results a detailed follow‐up and feedback plan was developed, with the suggestion to implement and review organisation specific policies and practices using the 360‐degree cycle of monitoring, assessing, taking action, follow‐up and feedback.

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Tài liệu tham khảo

Australian Government Publishing Service (1997), “National standards for mental health services”, National Mental Health Strategy, AGPS, Canberra.

Bassett, S.S. (1993), ‘Quality assurance/quality improvement’, in Koch, M. and Fairly, T. (Eds), Integrated Quality Management, Mosby, Sydney, pp. 56‐72.

Gianfrancesco, P. (1998), National Standards for Mental Health Services Tools for Reviewing Australian Mental Health Service, vol. 2, Mental Health Branch, Canberra.

(The) Mens’ Meeting Place (1998), Operations Organisational Manual, The Mens’ Meeting Place, Kwinana, Western Australia.

Reiley, P. (1992), “Quality assurance programs”, in Johnson, M. and McCloskey, J. (Eds), The Delivery of Quality Health Care, Mosby, Sydney, pp. 71‐85.

Vogels, R. (1997), “Evaluating the effectiveness of a quality assurance program”, Phd Thesis, University of New South Wales, Sydney.

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International Journal of Health Care Quality Assurance

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