A first look at online reputation on Airbnb, where every stay is above average
Tóm tắt
Từ khóa
Tài liệu tham khảo
Bolton, G., Greiner, B., & Ockenfels, A. (2013). Engineering trust: Reciprocity in the production of reputation information. Management Science, 59(2), 265–285.
Cabral, L., & Hortacsu, A. (2010). The dynamics of seller reputation: Evidence from eBay. The Journal of Industrial Economics, 58(1), 54–78.
Chevalier, J. A., & Mayzlin, D. (2006). The effect of word of mouth on sales: Online book reviews. Journal of Marketing Research, 43(3), 345–354.
Dellarocas, C., & Wood, C. A. (2008). The sound of silence in online feedback: Estimating trading risks in the presence of reporting bias. Management Science, 54(3), 460–476.
Fradkin, A., Grewal, E., & Holtz, D. (2019). Reciprocity in two-sided reputation systems: Evidence from an experiment on Airbnb. Working paper.
Hollenbeck, B., Moorthy, S., & Proserpio, D. (2019). Advertising strategy in the presence of reviews: An empirical analysis. Marketing Science, 38(5), 793–811.
Hu, N., Zhang, J., & Pavlou, P. A. (2009). Overcoming the j-shaped distribution of product reviews. Communications of the ACM, 52(10), 144–147.
Jaffe, S., Coles, P., Levitt, S., & Popov, I. (2017). Quality externalities on platforms: The case of Airbnb. Working paper.
Li, X., & Hitt, L. M. (2008). Self-selection and information role of online product reviews. Information Systems Research, 19(4), 456–474.
Luca, M.. (2016) Reviews, reputation, and revenue: The case of yelp.com. Tech. Rep., Harvard Business School.
Luca, M., & Zervas, G. (2016). Fake it till you make it: Reputation, competition, and yelp review fraud. Management Science, 62(12), 3412–3427.
Mayzlin, D., Dover, Y., & Chevalier, J. (2014). Promotional reviews: An empirical investigation of online review manipulation. American Economic Review, 104(8), 2421–2455.
Muchnik, L., Aral, S., & Taylor, S. J. (2013). Social influence bias: A randomized experiment. Science, 341(6146), 647–651.
Nosko, C., & Tadelis, S. (2015). The limits of reputation in platform markets: An empirical analysis and field experiment. Tech. rep., National Bureau of Economic Research.
Pallais, A. (2014). Inefficient hiring in entry-level labor markets. American Economic Review, 104(11), 3565–3599.
Proserpio, D., Xu, W., & Zervas, G. (2018). You get what you give: Theory and evidence of reciprocity in the sharing economy. Quantitative Marketing and Economics, 16(4), 371–407.
Salganik, M. J., Dodds, P. S., & Watts, D. J. (2006). Experimental study of inequality and unpredictability in an artificial cultural market. Science, 311(5762), 854–856.
Shani, G., & Gunawardana, A. (2010). Evaluating recommendation systems. In F. Ricci, L. Rokach, B. Shapira, & P. B. Kantor (Eds.), Recommender systems handbook (pp. 257–297). Springer.
Sun, M., Lebanon, G., & Collins-Thompson, K. (2010). Visualizing differences in web search algorithms using the expected weighted Hoeffding distance. WWW, 2010, 931–940.
Zervas, G., Proserpio, D., & Byers, J. W. (2017). The rise of the sharing economy: Estimating the impact of Airbnb on the hotel industry. Journal of Marketing Research, 54(5), 687–705.