A digital reference desk for the National Library of Iran

Reference Services Review - Tập 37 Số 2 - Trang 221-233 - 2009
FaridehOsareh1, ZahedBigdeli1, AliMansouri1, AliAkbar Khasseh2
1(Department of Library & Information Science, Shahid Chamran University, Ahvaz, Iran)
2Payame Noor University (PNU), Sowme'esara, Iran

Tóm tắt

PurposeThis survey aims to provide an appropriate prototype for the Digital Reference Desk of the National Library of Iran.Design/methodology/approachUsing a content analysis method, 33 digital reference desks of the national libraries around the world which offer their services in English are examined. A checklist was used to gather data based on specialists' points of view.FindingsThe findings show that specialists suggested 21 features were important and crucial to be included in the model.Originality/valueThe results in the paper reveal that there is a considerable difference between the present situation of the digital reference desks studied and the optimum situation suggested by Iranian specialists.

Từ khóa


Tài liệu tham khảo

Accart, J.P. (2006), “SwissInfo Desk: the virtual reference desk project of the Swiss National Library”, New Library World, Vol. 107 Nos 1224/1225, pp. 228‐37.

Cloughley, K. (2004), “Digital reference services: how do the library‐based services compare with the expert services?”, Library Review, Vol. 53 No. 1, pp. 17‐23.

Lochore, S. (2004), “How good are the free digital reference services? A comparison of library‐based and expert services”, Library Review, Vol. 53 No. 1, pp. 24‐9.

Moyo, L.M. (2002), “Reference anytime anywhere: towards virtual reference services of Penn State”, The Electronic Library, Vol. 20 No. 1, pp. 22‐8.

Norton, R.K. (2008), “Using content analysis to evaluate local master plans and zoning codes”, Land Use Policy, Vol. 25 No. 3, pp. 432‐54.

Payne, G.F. and Bradbury, D. (2002), “An automated approach to online digital reference: the open university library OPAL project”, Program: Electronic Library and Information Systems, Vol. 36 No. 1, pp. 5‐12.

Sharma, R.K. and Vishwanathan, K.R. (2001), “Digital libraries: development and challenges”, Library Review, Vol. 50 No. 1, pp. 10‐15.

Shields, L. and Twycross, A. (2008), “Content analysis”, Paediatric Nursing, Vol. 20 No. 6, p. 38.

Wasik, J. (1999), “Building and maintaining digital reference services”, ERIC Digest, Vol. 6, available at: www.ericdigests.org/1999‐4/digital.htm (accessed 6 March 2008).

Thông tin
Thông tin xuất bản

Reference Services Review

Tập 37 Số 2

221-233

Thông tin tác giả