Một lý thuyết thiết kế cho các nền tảng số hỗ trợ cộng đồng trực tuyến: một nghiên cứu trường hợp đa dạng

Journal of Information Technology - Tập 30 - Trang 364-380 - 2015
Paolo Spagnoletti1, Andrea Resca2, Gwanhoo Lee3
1Department of Business and Management – LUISS Guido Carli University, Roma, Italy
2Research Center on Information Systems, LUISS Guido Carli University, Roma, Italy
3Kogod School of Business, American University, Washington, USA

Tóm tắt

Nghiên cứu này đề xuất và xác thực một lý thuyết thiết kế cho các nền tảng số hỗ trợ cộng đồng trực tuyến (DPsOC). Nó giải quyết các cách mà các nền tảng số có thể hỗ trợ hiệu quả các tương tác xã hội trong cộng đồng trực tuyến. Dựa trên các tài liệu nghiên cứu trước đó về lý thuyết thiết kế hệ thống thông tin, cộng đồng trực tuyến và nền tảng, chúng tôi rút ra một tập hợp các giả thuyết ban đầu cho việc thiết kế các DPsOC hiệu quả. Giả thuyết tổng quát của chúng tôi là ba thành phần của kiến trúc nền tảng số (cốt lõi, giao diện và bổ sung) nên cùng hỗ trợ sự kết hợp của ba loại cấu trúc tương tác xã hội khác nhau trong cộng đồng trực tuyến (chia sẻ thông tin, hợp tác và hành động tập thể). Chúng tôi xác thực các giả thuyết ban đầu và tạo ra các hiểu biết bổ sung bằng cách tiến hành phân tích sâu về một nền tảng số châu Âu hỗ trợ chăm sóc người cao tuổi. Chúng tôi tiếp tục xác thực các giả thuyết bằng cách phân tích ba nền tảng số được sử dụng rộng rãi, bao gồm Twitter, Wikipedia và Liquidfeedback, và chúng tôi rút ra thêm các giả thuyết và hiểu biết khác có thể hướng dẫn thiết kế DPsOC. Chúng tôi thảo luận về các hệ quả của nghiên cứu này cho nghiên cứu và thực tiễn.

Từ khóa

#nền tảng số #cộng đồng trực tuyến #thiết kế hệ thống thông tin #tương tác xã hội #chia sẻ thông tin #hợp tác #hành động tập thể

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