A Survey of Staff Training and Performance Management Practices: the Good, the Bad, and the Ugly

Florence D. DiGennaro Reed1, Amy J. Henley1
1Department of Applied Behavioral Science, University of Kansas, 4001 Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS, 66045-7555, USA

Tóm tắt

Từ khóa


Tài liệu tham khảo

Abernathy, W. B. (2011). The sin of wages. Atlanta: Performance Management Publications.

Alvero, A. M., Bucklin, B. R., & Austin, J. (2001). An objective review of the effectiveness and essential characteristics of performance feedback in organizational settings. Journal of Organizational Behavior Management, 21, 3–29. doi: 10.1300/J075v21n01_02 .

Austin, J. (2000). Performance analysis and performance diagnostics. In J. Austin & J. E. Carr (Eds.), Handbook of applied behavior analysis (pp. 321–349). Reno: Context Press.

Autism Speaks (n.d.). Facts about autism. Retrieved June 18, 2012, from http://www.autismspeaks.org/what-autism/facts-about-autism

Bailey, J., & Burch, M. (2011). Ethics for behavior analysts. New York: Taylor and Francis Group, LLC.

Blache, J., Borza, A., De Angelis, K., Frankus, E., Gabbianelli, G., Korunka, C., & Zdrehus, C. (2011). Burnout intervention training for managers and team leaders: a practice report. Wien: Die Berater.

Carr, J. E., Wilder, D. A., Majdalany, L., Mathisen, D., & Strain, L. A. (2013). An assessment-based solution to a human-service employee performance problem: an initial evaluation of the Performance Diagnostic Checklist - Human Services. Behavior Analysis in Practice, 6, 16–32.

Catania, C. N., Almeida, D., Liu-Constant, B., & DiGennaro Reed, F. D. (2009). Video modeling to train staff to implement discrete-trial instruction. Journal of Applied Behavior Analysis, 42, 387–392. doi: 10.1901/jaba. 2009.42-387 .

Daniels, A. C. (1994). Bringing out the best in people: how to apply the astonishing power of positive reinforcement. New York: McGraw-Hill.

Detrich, R. (2008). Evidence-based, empirically supported, or best practice? In J. K. Luiselli, W. P. Christian, D. C. Russo, & S. M. Wilcyznski (Eds.), Effective practices for children with autism: educational and behavior support interventions that work (pp. 3–26). New York: Oxford University Press.

Dib, N., & Sturmey, P. (2007). Reducing student stereotypy by improving teachers’ implementation of discrete trial teaching. Journal of Applied Behavior Analysis, 40, 339–343. doi: 10.1901/jaba. 2007.52-06 .

DiGennaro Reed, F. D., & Reed, D. D. (2014). Evaluating and improving intervention integrity (pp. 145-162). In J. K. Luiselli (Ed.), Children and youth with autism spectrum disorder (ASD): recent advances and innovations in assessment, education, and intervention. New York: Oxford University Press.

DiGennaro Reed, F. D., Codding, R., Catania, C. N., & Maguire, H. (2010). Effects of video modeling on treatment integrity of behavioral interventions. Journal of Applied Behavior Analysis, 43, 291–295. doi: 10.1901/jaba. 2010.43-291 .

DiGennaro Reed, F. D., Hirst, J. M., & Howard, V. J. (2013). Empirically supported staff selection, training, and management strategies. In D. D. Reed, F. D. DiGennaro Reed, & J. K. Luiselli (Eds.), Handbook of crisis intervention for individuals with developmental disabilities (pp. 71–86). New York: Springer.

Finn, L. L., & Sturmey, P. (2009). The effect of peer-to-peer training on staff interactions with adults with dual diagnoses. Research in Developmental Disabilities, 30, 96–106. doi: 10.1016/j.ridd.2007.11.004 .

Fixsen, D. L., Naoom, S. F., Blasé, K. A., Friedman, R. M., & Wallace, F. (2005). Research on core implementation components. In D. L. Fixsen, S. F. Naoom, K. A. Blase, R. M. Friedman, & F. Wallace (Eds.), Implementation research: a synthesis of the literature (pp. 35–55). Tampa, FL: University of South Florida, Louis de la Parte Florida Mental Health Institute, The National Implementation Research Network (FMHI Publication #231).

Graff, R. B., & Karsten, A. M. (2012). Evaluation of a self-instruction package for conducting stimulus preference assessments. Journal of Applied Behavior Analysis, 45, 69–82. doi: 10.1901/jaba. 2012.45-69 .

Green, C. W., Reid, D. H., & Parsons, M. B. (2010). The supervisor training curriculum: evidence-based ways to promote work quality and enjoyment among support staff. Washington: American Association on Intellectual and Developmental Disabilities.

Gresham, F. M., Gansle, K. A., Noell, G. H., Cohen, S., & Rosenblum, S. (1993). Treatment integrity of school-based behavioral intervention studies: 1980–1990. School Psychology Review, 22, 254–272.

Jahr, E. (1998). Current issues in staff training. Research in Developmental Disabilities, 19, 73–87.

Lavie, T., & Sturmey, P. (2002). Training staff to conduct a paired-stimulus preference assessment. Journal of Applied Behavior Analysis, 35, 209–211. doi: 10.1901/jaba. 2002.35-209 .

Moore, J. W., & Fisher, W. W. (2007). The effects of videotape modeling on staff acquisition of functional analysis methodology. Journal of Applied Behavior Analysis, 40, 197–202. doi: 10.1901/jaba. 2007.24-06 .

Neef, N. A. (1995). Pyramidal parent training by peers. Journal of Applied Behavior Analysis, 28, 333–337. doi: 10.1901/jaba. 1995.28-333 .

Nigro-Bruzzi, D., & Sturmey, P. (2010). The effects of behavioral skills training on mand training by staff and unprompted vocal mands by children. Journal of Applied Behavior Analysis, 43, 757–761. doi: 10.1901/jaba. 2010.43-757 .

Palmen, A., Didden, R., & Korzilius, H. (2010). Effectiveness of behavioral skills training on staff performance in a job training setting for high-functioning adolescence with autism spectrum disorder. Research in Autism Spectrum Disorders, 4, 731–740. doi: 10.1016/j.rasd.2010.01.012 .

Parsons, M. B., Rollyson, J. H., & Reid, D. H. (2012). Evidence-based staff training: a guide for practitioners. Behavior Analysis in Practice, 5(2), 2–11.

Pence, S. T., St. Peter, C. C., & Tetreault, A. S. (2012). Increasing accurate preference assessment implementation through pyramidal training. Journal of Applied Behavior Analysis, 45, 345–359. doi: 10.1901/jaba. 2012.45-345 .

Pence, S., St.Peter, C., & Giles, A. (2014). Teacher acquisition of functional analysis methods using pyramidal training. Journal of Behavioral Education, 23, 132–149. doi: 10.1007/s10864-013-9182-4 .

Ray, R. L., Rizzacasa, T., & Levanon, G. (2013). Job satisfaction: 2013 edition. Report number: TCB_R-1524-33-RR. Retrieved November 8, 2014 from: http://www.conference-board.org/publications/publicationdetail.cfm?publicationid=2522 .

Reid, D. H., O’Kane, N. P., & Macurik, K. M. (2011). Staff training and management. In W. Fisher, C. Piazza, & H. Roane (Eds.), Handbook of applied behavior analysis (pp. 281–294). New York: Guilford Press.

Reid, D. H., Parsons, M. B., & Green, C. W. (2012). The supervisor’s guidebook: evidence-based strategies for promoting work quality and enjoyment among human service staff. Morganton: Habilitative Management Consultants.

Rosales, R., Stone, K., & Rehfeldt, R. A. (2009). The effects of behavioral skills training on implementation of the picture exchange communication system. Journal of Applied Behavior Analysis, 42, 541–549. doi: 10.1901/jaba. 2009.42-541 .

Sarokoff, R., & Sturmey, P. (2004). The effects of behavioral skills training on staff implementation of discrete-trial teaching. Journal of Applied Behavior Analysis, 37, 535–538. doi: 10.1901/jaba. 2004.37-535 .

Schepis, M. M., Ownbey, J. B., Parsons, M. B., & Reid, D. H. (2001). Training support staff to embed teaching within natural routines of young children with disabilities in an inclusive preschool. Journal of Applied Behavior Analysis, 34, 313–327. doi: 10.1901/jaba. 2001.34-313 .

Sexton, D., Snyder, P., Wolfe, B., Lobman, M., Stricklin, S., & Akers, P. (1996). Early intervention inservice training strategies: perceptions and suggestions from the field. Exceptional Children, 62, 485–495.

Szczech, F. M. (2008). Effects of a multifaceted staff management program on the engagement of adults with developmental disabilities in community-based settings. Dissertation Abstracts International: Section B. Sciences and Engineering, 68(12-B), 8386.

Van Houten, R., Axelrod, S., Bailey, J. S., Favell, J. E., Foxx, R. M., Iwata, B. A., & Lovaas, O. I. (1988). The right to effective behavioral treatment. Journal of Applied Behavior Analysis, 21, 381–384.

van Oorsouw, W. M. W. J. M., Embregts, P. J. C., Bosman, A. M. T., & Jahoda, A. (2009). Training staff serving clients with intellectual disabilities: a meta-analysis of aspects determining effectiveness. Research in Developmental Disabilities, 30, 503–511. doi: 10.1016/j.ridd.2008.07.011 .

Ward-Horner, J., & Sturmey, P. (2012). Component analysis of behavior skills training in functional analysis. Behavioral Interventions, 27(2), 75–92. doi: 10.1002/bin.1339 .

Wilder, D. A., Harris, C., Casella, S., Wine, B., & Postma, N. (2011). Further evaluation of the accuracy of managerial prediction of employee preference. Journal of Organizational Behavior Management, 31, 130–139. doi: 10.1080/01608061.2011.569202 .

Wood, A., Luiselli, J., & Harchik, A. (2007). Training instructional skills with paraprofessional service providers at a community-based habilitation setting. Behavior Modification, 31, 847–855. doi: 10.1177/0145445507302893 .