Online consumer behaviour and its relationship to website atmospheric induced flow: Insights into online travel agencies in China

Journal of Retailing and Consumer Services - Tập 21 - Trang 653-665 - 2014
Lingling Gao1, Xuesong Bai1
1Tasmanian School of Business and Economics, University of Tasmania, Hobart, TAS 7005, Australia

Tài liệu tham khảo

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