Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment

Journal of Retailing and Consumer Services - Tập 21 - Trang 211-219 - 2014
Sandra Maria Correia Loureiro1, Holger Roschk2
1Business Research Unit (BRU/UNIDE), Marketing, Operations and General Management Department of Economy, Instituto Universitário de Lisboa (ISCTE – IUL), Avenida das Forças Armadas, 1649-026 Lisbon, Portugal
2Department of International Management, Catholic University Eichstaett-Ingolstadt, Auf der Schanz 49, 85049 Ingolstadt, Germany

Tài liệu tham khảo

Bagozzi, 1996, The evaluation of structural equation models and hypothesis testing, 386 Bagozzi, 1999, The role of emotions in marketing, Journal of the Academy of Marketing Science, 27, 184, 10.1177/0092070399272005 Bagozzi, 1988, On the evaluation of structural equation models, Journal of the Academy of Marketing Science, 16, 74, 10.1007/BF02723327 Baker, 1994, The influence of store environment on quality inferences and store image, Journal of the Academy of Marketing Science, 22, 328, 10.1177/0092070394224002 Baker, 1992, An experimental approach to making retail store environmental decisions, Journal of Retailing, 68, 445 Baker, 2002, The influence of multiple store environment cues on perceived merchandise value and patronage intentions, Journal of Marketing, 66, 120, 10.1509/jmkg.66.2.120.18470 Bitner, 1992, Servicescapes: the impact of physical surroundings on customers and employees, Journal of Marketing, 56, 57, 10.2307/1252042 Bollen, 1989 Browne, 1993, Alternative ways of assessing model fit, 136 Carstensen, 2000, Emotional experience in everyday life across the adult life span, Journal of Personality and Social Psychology, 79, 644, 10.1037/0022-3514.79.4.644 Cole, 1987, Encoding and media effects on consumer learning deficiencies in the elderly, Journal of Marketing Research, 24, 55, 10.2307/3151753 Colquitt, 2001, On the dimensionality of organizational justice: a construct validation of a measure, Journal of Applied Psychology, 86, 386, 10.1037/0021-9010.86.3.386 Dailey, 2004, Navigational web atmospherics explaining the influence of restrictive navigation cues, Journal of Business Research, 57, 795, 10.1016/S0148-2963(02)00364-8 Davis, 2008, Culture influences on emotional responses to on-line store atmospheric cues, Journal of Business Research, 61, 806, 10.1016/j.jbusres.2007.08.005 Donovan, 1982, Store atmosphere: an environmental psychology approach, Journal of Retailing, 58, 34 Donovan, 1994, Store atmosphere and purchasing behavior, Journal of Retailing, 70, 283, 10.1016/0022-4359(94)90037-X Eroglu, 2001, Atmospheric qualities of online retailing a conceptual model and implications, Journal of Business Research, 54, 177, 10.1016/S0148-2963(99)00087-9 Eroglu, 2003, Empirical testing of a model of online store atmospherics and shopper responses, Psychology & Marketing, 20, 139, 10.1002/mar.10064 Fornell, 1981, Evaluating structural models with unobservables variables and measurement error, Journal of Marketing Research, 28, 39, 10.2307/3151312 Gerbing, 1988, An updated paradigm for scale development incorporating unidimensionality and its assessment, Journal of Marketing Research, 25, 186, 10.2307/3172650 Ha, 2009, Consumer e-shopping acceptance. Antecedents in a technology acceptance model, Journal of Business Research, 62, 565, 10.1016/j.jbusres.2008.06.016 Hainey, 2011, The differences in motivations of online game players and offline game players: a combined analysis of three studies at higher education level, Computers & Education, 57, 2197, 10.1016/j.compedu.2011.06.001 Hausman, 2009, The effect of web interface features on consumer online purchase intentions, Journal of Business Research, 62, 5, 10.1016/j.jbusres.2008.01.018 Hu, 1999, Cutoff criteria for fit indexes in covariance structure analysis, Structural Equation Modeling, 6, 1, 10.1080/10705519909540118 Kaltcheva, 2006, When should a retailer create an exciting store environment, Journal of Marketing, 70, 107, 10.1509/jmkg.2006.70.1.107 Kenhoven, 1997, The relationship between emotional states and approach or avoidance responses in a retail environment, The International Review of Retail, Distribution and Consumer Research, 7, 351, 10.1080/095939697342932 Koo, 2010, The interactional effects of atmospherics and perceptual curiosity on emotions and online shopping intention, Computers in Human Behavior, 26, 377, 10.1016/j.chb.2009.11.009 Koo, 2011, Inter-relationships among dominance, energetic and tense arousal, and pleasure, and differences in their impacts under online vs. offline environment, Computers in Human Behavior, 27, 1740, 10.1016/j.chb.2011.03.001 Kotler, 1973, Atmospherics as a marketing tool, Journal of Retailing, 49, 48 Lawton, 1992, Dimensions of affective experience in three age groups, Psychology and Aging, 7, 171, 10.1037/0882-7974.7.2.171 Lee, 2008, Festivalscapes and patron's emotions, satisfaction, and loyalty, Journal of Business Research, 61, 56, 10.1016/j.jbusres.2006.05.009 Levinson, 1986, A conception of adult development, American Psychologist, 41, 3, 10.1037/0003-066X.41.1.3 Lin, 2000, Towards an understanding of the behavioral intention to use a web site, International Journal of Information Management, 20, 197, 10.1016/S0268-4012(00)00005-0 Loureiro, S., Ribeiro, L., 2011. The Effect of Atmosphere on Emotions and Online Shopping Intention: Age Differentiation. In: MacCarthy, M. (Ed.), Conference book Proceedings of ANZMAC conference – Marketing in the Age of Consumerism: Jekyll or Hyde?, ANZMAC 2011, Australia. Lynch, 2001, The global internet shopper: evidence from shopping tasks in twelve countries, Journal of Advertising Research, 41, 15, 10.2501/JAR-41-3-15-23 Manganari, 2009, Store atmosphere in web retailing, European Journal of Marketing, 43, 1140, 10.1108/03090560910976401 Mathur, 2005, Antecedents of cognitive age: a replication and extension, Psychology & Marketing, 22, 969, 10.1002/mar.20094 Mathwick, 2001, Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment, Journal of Retailing, 77, 39, 10.1016/S0022-4359(00)00045-2 Maxham, 2002, Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent, Journal of Retailing, 78, 239, 10.1016/S0022-4359(02)00100-8 McKinney, 2004, Creating a satisfying internet shopping experience via atmospherics variables, International Journal of Consumer Studies, 28, 268, 10.1111/j.1470-6431.2004.00368.x Mehrabian, 1974 Menon, 1995, The impact of context on variety seeking in product choices, Journal of Consumer Research, 22, 285, 10.1086/209450 Menon, 2002, Cross-category effects of induced arousal and pleasure on the internet shopping experience, Journal of Retailing, 78, 31, 10.1016/S0022-4359(01)00064-1 Milliman, 1993, Atmospherics as an emerging influence in the design of exchange environments, Journal of Marketing Management, 3, 66 Milotic, 2003, The impact of fragrance on consumer choice, Journal of Consumer Behavior, 3, 179, 10.1002/cb.131 Mitchell, 1995, There’s something in the air: effects of congruent or incongruent ambient odor on consumer decision making, Journal of Consumer Research, 22, 229, 10.1086/209447 Mowen, 2001 Mummalaneni, 2005, An empirical investigation of web site characteristics, consumer emotional states and on-line shopping behaviors, Journal of Business Research, 58, 526, 10.1016/S0148-2963(03)00143-7 Novak, 2000, Measuring the costumer experience in online environments: a structural modeling approach, Marketing Science, 19, 22, 10.1287/mksc.19.1.22.15184 Nunnally, 1978 Orth, 2010, Self-esteem development from young adulthood to old age: a cohort-sequential longitudinal study, Journal of Personality and Social Psychology, 98, 645, 10.1037/a0018769 Phillips, 1977, Age differences in information processing: a perspective on the aged consumer, Journal of Marketing Research, 14, 444, 10.2307/3151185 Plutchik, 1980 Puccinelli, 2009, Customer experience management in retailing: understanding the buying process, Journal of Retailing, 85, 15, 10.1016/j.jretai.2008.11.003 Rentz, 1983, Analyzing changing consumption patterns with cohort analysis, Journal of Marketing Research, 20, 12, 10.2307/3151407 Roberts, 1997, The 50s and older characters in the advertisements of modern maturity: growing older, getting better, Journal of Applied Gerontology, 16, 208, 10.1177/073346489701600205 Roschk, 2013, Age matters: how developmental stages of adulthood affect customer reaction to complaint handling efforts, Journal of Retailing and Consumer Services, 20, 154, 10.1016/j.jretconser.2012.11.002 Rousseau, 1998, Designing warnings to compensate age-related changes in perceptual and cognitive abilities, Psychology and Marketing, 15, 643, 10.1002/(SICI)1520-6793(199810)15:7<643::AID-MAR3>3.0.CO;2-F Russell, 1979, Affective space is bipolar, Journal of Personality and Social Psychology, 37, 345, 10.1037/0022-3514.37.3.345 Russell, 1980, A circumplex model of affect, Journal of Personality and Social Psychology, 39, 1161, 10.1037/h0077714 Russel, 1976, Environmental variables in consumer research, Journal of Consumer Research, 3, 62, 10.1086/208652 Selwyn, 2003, Older adults' use of information and communications technology in everyday life, Ageing and Society, 23, 561, 10.1017/S0144686X03001302 Sharma, 1981, Identification and analysis of moderator variables, Journal of Marketing Research, 18, 291, 10.2307/3150970 Sherman, 1997, Store environment and consumer purchase behavior: mediating role of consumer emotions, Psychology and Marketing, 14, 361, 10.1002/(SICI)1520-6793(199707)14:4<361::AID-MAR4>3.0.CO;2-7 Spangenberg, 1996, Improving the store environment: do olfactory cues affect evaluations and behaviors?, Journal of Marketing, 60, 67, 10.2307/1251931 Spies, 1997, Store atmosphere, mood and purchasing behavior, Journal of Research in Marketing, 14, 1, 10.1016/S0167-8116(96)00015-8 Szmigin, 2001, Learning to love the older consumer, Journal of Consumer Behaviour, 1, 22, 10.1002/cb.51 Thang, 2003, Linking consumer perception to preference of retail stores: an empirical assessment of multiple-attributes of store image, Journal of Retailing and Consumer Services, 10, 193, 10.1016/S0969-6989(02)00006-1 Turley, 2000, Atmospheric effects on shopping behavior: a review of the experimental evidence, Journal of Business Research, 49, 193, 10.1016/S0148-2963(99)00010-7 Vrechopoulos, 2001 Vrechopoulos, 2002, Virtual store atmosphere in non-store retailing, Journal of Internet Marketing, 3, 1 Wakefield, 1998, Excitement at the mall: determinants and effects on shopping response, Journal of Retailing, 74, 515, 10.1016/S0022-4359(99)80106-7 Warr, 2001, Age and personality in the British population between 16 and 64 years, Journal of Occupational and Organizational Psychology, 74, 165, 10.1348/096317901167307 Warrington, 2000, Building trust to develop competitive advantage in e-business relationships, Competitiveness Review: An International Business Journal incorporating Journal of Global Competitiveness, 10, 160, 10.1108/eb046409 Wu, 2008, The atmospherics factors of online storefront environment design: an empirical experiment in Taiwan, Information & Management, 45, 493, 10.1016/j.im.2008.07.004 Yoo, 2001, Developing a scale to measure perceived quality of an internet shopping site (SITEQUAL), Quarterly Journal of Electronic Commerce, 2, 31 Zhang, 2005, Age, gender, and internet attitudes among employees in the business world, Computers in Human Behavior, 21, 1, 10.1016/j.chb.2004.02.006