Customer emotions and their triggers in luxury retail: Understanding the effects of customer emotions before and after entering a luxury shop

Journal of Business Research - Tập 69 - Trang 5809-5818 - 2016
Sooyun Kim1, Geebum Park1, Yeonjoo Lee1, Sunmee Choi1
1School of Business, Yonsei University, 653 Business Hall, 50 Yonsei-Ro, Seodaemun-Gu, Seoul, South Korea

Tài liệu tham khảo

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