The role of perceived control and gender in consumer reactions to download delays
Tài liệu tham khảo
Ajzen, 1991, The theory of planned behavior, Org Behav Human Dec Process, 50, 179, 10.1016/0749-5978(91)90020-T
Baker, 1996, The effects of the service environment on affect and consumer perception of waiting time: an integrative review and research propositions, J Acad Mark Sci, 24, 338, 10.1177/0092070396244005
Baron, 1986, The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations, J Pers Soc Psychol, 51, 1173, 10.1037/0022-3514.51.6.1173
Bobbitt, 2001, Integrating attitudinal theories to understand and predict use of technology-based self-service: the internet as an illustration, Int J Serv Indust Manage, 12, 423, 10.1108/EUM0000000006092
Cameron, 2003, The effects of music, wait-length evaluation, and mood on a low-cost wait experience, J Bus Res, 56, 421, 10.1016/S0148-2963(01)00244-2
Dabholkar, 1990, How to improve perceived service quality by increasing customer participation, vol. XIII, 483‑487
Dabholkar, 1994, Incorporating choice into an attitudinal framework: analyzing models of mental comparison processes, J Consum Res, 21, 100‑118, 10.1086/209385
Dabholkar, 1996, Consumer evaluations of new technology-based self-service options: an investigation of alternative models of service quality, Int J Res Mark, 13, 29, 10.1016/0167-8116(95)00027-5
Dabholkar, 1999, Service evaluation and switching behavior for experiential services: an empirical test of gender differences within a broader conceptual framework, J Consum Satisfaction, Dissatisfaction Complaining Behav, 12, 123
Dabholkar, 2008, Perceived download waiting in using web sites: a conceptual framework with mediating and moderating effects, J Mark Theory Pract, 16, 259, 10.2753/MTP1069-6679160306
Dabholkar PA, Sheng X. Consumer differences in reactions to download delays and satisfaction with web sites. Las Vegas, NV: CS/D&CB, Inc. and the Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior 2008b;163–66.
Dabholkar, 2008, Perceptions of download delays: relation to actual waits, web site abandoning, and stage of delay, Serv. Ind. J., 28, 10.1080/02642060802120166
Danaher, 2006, Factors affecting web site visit duration: a cross-domain analysis, J Mark Res, 43, 182, 10.1509/jmkr.43.2.182
Davis, 1989, User acceptance of computer technology: a comparison of two theoretical models, Manage Sci, 35, 982, 10.1287/mnsc.35.8.982
Dellaert, 1999, How tolerable is delay?: consumers' evaluations of internet web sites after waiting, J Int Mark, 13, 41, 10.1002/(SICI)1520-6653(199924)13:1<41::AID-DIR4>3.0.CO;2-S
eMarketer. Online retailers face four-second barrier; 2006 [Online]. Available: http://www.emarketer.com/Article.aspx?id=1004259 [2007, August 15].
Ewalt, D.M., 'Web Rage' in real world; 2002 [Online]. Available: http://www.informationweek.com/showArticle.jhtml [2007, October 5].
Fishbein, 1975
Hargittai, 2006, Differences in actual and perceived online skills: the role of gender, Soc Sci Q, 87, 432, 10.1111/j.1540-6237.2006.00389.x
Hui, 1991, Perceived control and the effects of crowding and consumer choice on the service experience, J Consum Res, 18, 174, 10.1086/209250
Hui, 2002, Perceived control and consumer attribution for the service encounter, J Appl Soc Psychol, 32, 1825, 10.1111/j.1559-1816.2002.tb00261.x
Hui, 2006, Interaction between two types of information on reactions to delays, Mark Lett, 17, 151, 10.1007/s11002-006-5927-3
Jackson, 2001, Gender and the Internet: women communicating and men searching, Sex Roles, 44, 363, 10.1023/A:1010937901821
Otto, 2003, An experimental study of web switching behavior, Human Syst Manage, 22, 87, 10.3233/HSM-2003-22204
Pavlou, 2006, Understanding and predicting electronic commerce adoption: an extension of the theory of planned behavior, MIS Q, 30, 115, 10.2307/25148720
Rose, 2005, On-line waiting: the role of download time and other important predictors on attitude toward e-retailers, Psychol Mark, 22, 127, 10.1002/mar.20051
Taylor, 2000, Waiting for service: perceptions management of the wait experience, 171
Weiser, 2000, Gender differences in Internet use patterns and Internet application preferences: a two-sample comparison, Cyberpsychol Behav, 3, 167, 10.1089/109493100316012
Yen, 2005, An attribute-based model of quality satisfaction for internet self-service technology, Serv Ind J, 25, 641, 10.1080/02642060500100833