Claims management in the Egyptian industrial construction sector

Emerald - Tập 15 Số 3 - Trang 246-259 - 2008
Amr A.G. Hassanein1, Waleed El Nemr1
1Department of Construction Engineering, The American University in Cairo, Dokki, Egypt

Tóm tắt

PurposeThis research aims to provide a better insight into the status of claims management in general, and change order claims in particular, from the contractor's perspective with respect to the Egyptian industrial construction sector, as they proved to be the main cause of claims in this sector.Design/methodology/approachA questionnaire survey discussing the most persistent issues of claims management in general, and change order claims in particular, was conducted on a selected sample of construction industrial companies.FindingsThe results demonstrated that claims management in the Egyptian industrial sector has been suffering from a variety of obstacles, including lack of proper notification procedures in public contracts and poor documentation management. Change orders had been actually lost due to poor documentation. Oral change orders were present in approximately 76 percent of the projects; half of which resulted in loss of rights due to improper documentation, which was largely attributed to the lack of contract awareness of the site team, and to the “fear of consultant phenomenon”.Practical implicationsThe paper presents several recommendations for improving claims management including: the formation of a standard form of contract general conditions for the Egyptian industrial sector, and applying a methodological approach for change orders quantification.Originality/valueThe increasing number of international companies contemplating construction projects in Egypt, and the significant problems with regards to claims propagation and management, addressed the need to conduct such a study, which targets one of the most challenging areas in the Egyptian construction industry.

Tài liệu tham khảo

Al Bawaba (2005), “UAE construction claims up to 10 times”, available at: www.albawaba.com/en/countries/UAE/184821. Burati, J. (1992), “Causes of quality deviations in design and construction”, Construction Engineering and Management, Vol. 118 No. 1, pp. 34‐49. Diekmann, E. and Nelson, C. (1985), “Construction claims: frequency and severity”, Journal of Construction Engineering and Management, Vol. 111 No. 1, pp. 74‐81. Falqi, I. (2004), “Delays in project completion: a comparative study of construction delay factors in Saudi Arabia and the United Kingdom”, MSc thesis, School of the Built Environment, Herriot‐Watt University, September. Fourie, F. (1993), “Quantifying costs due to change”, South Africa Institute of Civil Engineers”, Vol. 135 No. 3, pp. 23‐5. Gransberg, D. and Joplin, C. (2000), “Developing construction claims for arbitration: two arbitrators' viewpoint”, Cost Engineering, Vol. 42 No. 7, pp. 29‐31. Hamilton, D. (1991), “Records management in engineering firms”, Management in Engineering, Vol. 7 No. 4, pp. 346‐56. Hanna, S. and Russel, S. (1998), “Quantifying the effect of change orders on electrical construction labor efficiency”, Cost Engineering, Vol. 40 No. 2, pp. 36‐40. Hanna, S., Russell, S., Nordheim, V. and Bruggink, J. (1999a), “Impact of change orders on labor efficiency for electrical construction”, Construction Engineering and Management, Vol. 125 No. 4, pp. 224‐32. Hanna, S., Russell, S., Gotzion, W. and Nordheim, V. (1999b), “Impact of change orders on labor efficiency for mechanical construction”, Construction Engineering and Management, Vol. 125 No. 3, pp. 176‐84. Hughes, A. and Barber, J. (1992), Claims in Perspective, Longman Scientific and Technical, Harlow. James, R. (1993), “World Trade Center at the International Conference Center”, Proceedings from the Gulf Construction Conference Held in Dubai. Jergease, G. and Hartman, T. (1994), “Contractors' construction claims avoidance”, Construction Engineering and Management, Vol. 120 No. 3, pp. 553‐60. Pinnell, S. (1998), How to Get Paid for Construction Changes, McGraw Hill, New York, NY. Semple, C., Hartman, T. and Jergeas, G. (1994), “Construction claims and disputes: causes and cost/time overruns”, Construction Engineering and Management, Vol. 120 No. 4, pp. 785‐94. Thomas, R., Gray, R. and Dennis, E. (1991), “Legal aspects of oral change orders”, Construction Engineering and Management, Vol. 117 No. 1, pp. 148‐62. Veenendal, A. (1998), “Analyzing the impact of change orders on a schedule”, Cost Engineering, Vol. 40 No. 9, pp. 33‐9. Vidogah, W. and Ndekugri, I. (1997), “Improving the management of claims on construction contracts: consultants perspective”, Construction Management and Economics, Vol. 16 No. 3, pp. 363‐72. Zack, G. (1993), “Claimsmanship: a current perspective”, Construction Engineering and Management, Vol. 119 No. 3, pp. 480‐97.
Thông tin
Thông tin xuất bản

Emerald

Tập 15 Số 3

246-259

Thông tin tác giả