Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale

Journal of Retailing - Tập 87 - Trang 194-206 - 2011
Jiun-Sheng Chris Lin1, Pei-Ling Hsieh2
1Department of International Business, National Taiwan University, 1, Sec. 4, Roosevelt Rd., Taipei 10617, Taiwan
2Department of Marketing Management, Takming University of Science and Technology, 56, Sec. 1, Huanshan Rd., Taipei 11451, Taiwan

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