A practical guide to successful outsourcing

Anfuso, Dawn (c. 1996), “Save jobs: strategies to stop the layoffs”, Workforce Online, pp. 1‐3, Internet: www.workforceonline.com..rch/contingent_staffing/28563.html, p. 2. Anonymous (c. 1996), “Outsourcing in the ’90s: What corporate treasuries should know”, pp. 1‐5, Internet: www.bankamerica.com/corporate/cash_management/outsource.html, p. 1. Anonymous (1996a, “GM workers accept contract deal”, Canadian press newswire, 23 October. Anonymous (1996b, “Leading firms discovering value of more strategic sourcing”, Modern Purchasing, Vol. 38 No. 8, July/August, p. 9. Anonymous (c. 1996c), “Outsourcing did you know?”, Outsourcings Institutes Trend Report, Internet: www.outsourcing.com//getstart/diduknow.tml Anonymous (c. 1996d), “Structural cybernetics ‐ how to build healthy organizations”, pp. 1‐5, Internet: www.ndma.com/products/out.html, pp. 1‐3. Anonymous (1996e, “Outsourcing can be effective if its done right”, Potential problems to resolve, Financial Post Daily, 12 April, p. 26. Anonymous (c. 1996f), “IT outsourcing: operational improvement or strategic imperative?”, Management Support Technology, Internet: www.mstnet.com/mst/wp_os.htm Anonymous (c. 1996g), “Outsourcing, insourcing or re‐sourcing”, Haworth Office Journal, Internet: www.haworth‐furn.com/vrancken.htmll Anonymous (c. 1996h), “Effective downsizing: a compendium of lessons learned for government organizations”, the National Academy of Public Administration, Internet: www.clearklake.ibm.com/alliance/cluster/rs/downdize.htmll Anonymous (1995, “Outsourcing: how industry leaders are reshaping the American corporation”, Fortune, special section on outsourcing, from the Outsourcing Institute, .Internet: www.outsourcing.com/getstart/95seintr.tml Anonymous (1995a, “What can be outsourced”, Technology in Government, Vol. 2 (s), February pp. 30‐1. Anonymous (1995b, The Economist, 11 February, pp. 21‐23, p. 22. Anonymous (1995c, “Outsourcing: how industry leaders are reshaping the American corporation”, Fortune, special section on outsourcing. From the Outsourcing Institute, Internet: www.outsourcing.om/getstart/95seintr.html Anonymous (1995d, “What can be outsourced”, Technology in Government, Vol. 2 No. 2, February, pp. 30‐1. Anonymous (1995e, “When selecting an outsourcing supplier, be sure the corporate cultures of the organizations mesh”, Technology in Government, Vol. 2 No. 4, April, pp. 22‐3. Bridges, W. (1994, Job Shift, Addison‐Wesley, New York, NY, pp. 11‐27. Cassidy, G. (1994, Contracting Out, Queens University Press, pp. 12‐13. Dun & Bradstreet (c. 1996), “New, views and trends”, Internet: www.dbisna.com/dbis/ planning/tplanning.htmll Engelke, W.D. (c. 1996), “The virtual times”, Outsourcing Perspectives, pp. 1‐6, Internet: www.hsv.com/writers/engel.oul.html, pp. 1. Engelke, W.D. (c. 1995), “Managing outsourcing”, Managing Outsourcing, pp. 1‐5, Internet: address www.dbtech.net/%7Ewengelke/outsou2.tml, p. 2 Foster, E. (1996, “Outsource sense”, Info World, September, Vol. 8 No. 37. Frost & Sullivan Market Intelligence (1992). Gibson, V.M. (1996, “Outsourcing can save money and increase efficiency”, Benefits Administration, March, p. 19. Harrison, B. (1994, “Outsourcing”, ISS, Vol. 97, May, pp. 38‐45. Hospitals & Health Network (1995). Knowles, L. (1996, “Outsourcing”, Canadian Business, Vol. 69 No. 6, May, pp. 87‐92. KPMG‐Peat Marwick (1994, 1994 study of 309Fortune1000 corporations.. Kraker, F. (1995, The Truth About Outsourcing, Brian Roherty and Ian Robertson, Gower, Aldershot and Brookfield, VT. Laabs, J. (c. 1997), “Why HR is turning to outsourcing”, Workforce On‐Line Research Centre, www.workforceonline.com/mem/policies_and_Procedures/2529.tml Laabs, J.J. (c. 1996), “Successful outsourcing depends on critical factors”, Workforce Online Research Centre, Internet: www.workforceonline.com/mem.../policies_and_procedures/ 2544.html Montgomery, L. (1992, “Moment of truth”, Financial World, 21 July, pp. 24‐7. Neale P. (1995, “The truth about outsourcing”, Brian Roherty and Ian Robertson,Gower, Aldershot and Brookfield, VT. Navran Associates (1996, “Caring for the survivors of organizational downsizing, part 1”, 26 March, pp. 1‐3. Navran Associates (1996a, “Caring for the survivors of organizational downsizing, part 2”, 26 March, pp. 1‐2. Noer, D. (1996, Downsizing, Its Effects on Survivors, Vol. 4, Public Service Commission of Canada, August, p. 16. OECD (1993, Managing With Market Type Mechanisms, OECD, p. 35. Olsten Corporation (1994, 1994 Study of 400 Corporations. Outsourcing Institute (1995, “Selected industry statistics”, statistics from Pitney Bowes Management Services, 1995 study. Ransom, W.J. (1996, “Building employee morale”, 6 September, Internet: www.sddt.com/∼ columbus/Fioles/ran950906.tml Raynor, M.E. (1992, “The outsourcing solution”, Canadian Business Review, pp. 42‐4,. Sacco, S.R. (1993, “All employment relationships are changing”, Modern Office Technology, May, pp. 47‐8. Shergold, P. (1996, “Outsourcing: human resource management principles, guidelines and good practice”, Circular 1996/20, Internet: www.psmpc.gov.au/peoplemanagement/circular17.html Spee, J.C. (1995, “Addition by subtraction”, HR Magazine, March, pp. 38‐43. Stephenson, M. and Russell, A. (1995, “Outsourcing: the downside”, Director, August, p. 49. Structural Cybernetics (c. 1996), “How to build healthy organizations”, pp. 1‐5;Outsourcing Via the Internet: www.ndma.com/products.out.html, p. 1 “The logistics behind outsourcing: making the transition from in‐house to outside provider” (1995), Modern Purchasing, Vol. 37 No. 12, December, pp. 35‐6. Weston, R. (1996, “Its hard to buck the outsourcing tide”, PC Week, 15 July, p. 1. Yankee Group (1996, “Outsourcing”, Canadian Business, Vol. 69 No. 6, May, pp. 87‐92.