ENHANCING EFFECTIVENESS: AN INVESTIGATION OF ADVANTAGES AND DISADVANTAGES OF VALUE‐BASED INTRAGROUP CONFLICT

Emerald - Tập 5 Số 3 - Trang 223-238 - 1994
Karen A. Jehn1
1University of Pennsylvania,

Tóm tắt

This study investigates the benefits and detriments of emotional and task‐related conflict in work groups. Group value consensus (GVC), or the extent to which group members share values, and group value fit (GVF), or the degree to which the culture of the group matches the ideal culture envisioned by external parties with control over the group, are hypothesized to decrease conflict. In examining 88 workgroups performing comparable organizational tasks, it was found that groups with low levels of value similarity among members and between the group and governing superiors had higher levels of conflict than groups with high levels of value similarity. As hypothesized, emotional conflict was negatively associated with group performance and satisfaction, while task conflict was positively associated with group performance. The implications of these results for conflict management and group effectiveness are discussed.

Tài liệu tham khảo

Allison G., 1971, Essence of decision: Explainingthe Cuban missile crisis Argyris C., 1962, Interpersonal competence and organizational effectiveness 10.1037/0021-9010.75.3.235 10.1037/0022-3514.51.6.1173 Bar-Tal D., 1989, Group beliefs: A conception for analyzing group structure, processes, and behavior 10.1037/0033-295X.85.6.485 Block J., 1978, The Q-sort method in personality assessment and psychiatric research Boulding K., 1963, Conflict and defense 10.1111/j.1571-9979.1991.tb00624.x Brown L. D., 1983, Managing conflict at organizational interfaces Cartwright S., 1993, Academy ofManagement Executive, 7, 57 Chatman J. A., 1988, Matching people and organizations: Selection and socialization in public accounting firms. Unpublished doctoral dissertation. School of Business Administration Chatman J. A., 1989, Improving interactional organizational research: A model of person-organizationfit 10.2307/2393204 Cohen J., 1983, Applied multiple regression/correlation analysis for the behavioral sciences Cook T. D., 1979, Quasi-experimentation: Design & analysis issues forfieldsettings Coser L. A., 1970, Continuities in the study ofsocial conflict 10.1016/0030-5073(77)90071-X 10.1111/j.1540-4560.1969.tb02576.x 10.1016/0090-2616(84)90015-9 10.2307/256337 10.2307/2393315 10.2307/2393060 Evan W., 1965, Industrial Management Review, 7, 37 Florin P., 1990, Journal ofApplied Social Psycliology, 20, 881 10.2307/256363 Georgopoulos B. S., 1986, Organizational structure, problem solving, and effectiveness 10.2307/2392936 Gray B., 1985, Journal ofManagement, 11, 83 10.2307/2392247 10.1177/001872675400700307 Hair J. F., 1984, Multivariate data analysis, 2 Hoffman L. R., 1978, Group processes (pp. 101-114). Janis I. L., 1982, Groupthink, 2 Jehn K. A., 1992, The impact of intragroup conflict on effectiveness: A multimethod examination of the benefits and detriments ofconflict. Unpublished doctoral dissertation Kabanoff B., 1991, Academy of Management Review, 16, 416, 10.5465/amr.1991.4278961 Kelley H. H., 1979, Personal relationships: Their structure andprophecies 10.1002/job.4030030202 10.1037/0022-3514.48.2.339 10.1111/j.1744-6570.1955.tb01189.x Liedtka J., 1989, Research in Corporate Social Performance and Policy, 11, 55 McFeat T., 1974, Small-group cultures McGrath J. E., 1984, Groups: Interaction and performance 10.1287/mnsc.24.1.44 10.1016/S0065-2601(08)60308-1 Nunnally J., 1967, Psychometric theory 10.2307/41166580 10.2307/256404 10.1080/00221309.1983.10736085 10.1037/0021-9010.72.4.666 Rokeach M., 1973, The nature of human values Roloff M. E., 1987, C. R. Berger & S, 484 Ross R., 1989, R. Ross & J, 139 Rousseau D. M., 1985, L. L. Cummings & B, 1 10.2307/2393536 Sathe V., 1983, Culture and related corporate realities Schein E. H., 1985, Organizational culture and leadership Schein E. H., 1986, Training and Development Journal, 8, 30 10.1016/B978-0-12-157180-1.50007-0 10.2307/256567 10.1111/j.1559-1816.1993.tb01056.x 10.1007/BF01884769 10.1007/BF01390435 10.1177/001872679204501002 10.1037/h0022100 10.1037/0022-3514.63.5.781 10.2307/256593