Remembrance of Things Past? The Dynamics of Organizational Forgetting

Management Science - Tập 50 Số 11 - Trang 1603-1613 - 2004
Pablo Martin de Holan1, Nelson Phillips2
1Instituto de Empresa and INCAE, Pinar 7, 1 ra Planta, Madrid, Spain 28006
2Judge Institute of Management Studies, University of Cambridge, Trumpington Street, Cambridge, United Kingdom CB2 1AG

Tóm tắt

How organizations create, transfer, and retain knowledge has been the focus of intensive investigation by management researchers. However, one aspect of the dynamics of knowledge—organizational forgetting—has received comparatively little attention. In this paper, we draw on an exploratory, multiple-case study of learning in international strategic alliances to explore how and why organizations forget. Based on our case study, we develop a theory of organizational forgetting, discuss the role of forgetting in the dynamics of organizational knowledge, and present a typology of types of organizational forgetting.

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