A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty

Journal of Retailing and Consumer Services - Tập 20 - Trang 445-452 - 2013
Anne-Françoise Audrain-Pontevia1, Gilles N’Goala2, Ingrid Poncin3
1Université du Québec à Trois-Rivières, Ringuet 3140, 3351 Boulevard des Forges, CP 500, Trois-Rivières, (QC), Canada G9A 5H7
2University Montpellier 1, MRM, Case 028, Place Eugène Bataillon, 34095 Montpellier cedex 5, France
3SKEMA—University Lille Nord de France, Avenue Willy Brandt, 59777 EURALILLE, France

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