Strategic assessment of outsourcing and downsizing in the service market

Emerald - 1998
Donald F.Blumberg1
1President, D.F. Blumberg & Associates, Fort Washington, Pennsylvania, USA

Tóm tắt

Aims to provide insight into the decision‐making process which should be utilized in considering outsourcing options. Notes the complex nature of the decision whether or not to outsource, and considers factors such as the theoretical decision structure, a description of the actual process, benefits and disadvantages and the decision criteria. Concludes that the outsourcing and downsizing trend in service organizations will continue and that it is imperative that firms fully consider all relevant factors in coming to a decision.

Từ khóa


Tài liệu tham khảo

Blumberg, M. (1993, An Analytical Model Explaining Market Behavior and Customer Rationale in Service User Outsourcing, D.F. Blumberg & Associates, Fort Washington, PA.

Chaudbury, A., Nam, K. and Rao, H. (1995a, “Management of outsourcing: a bidding perspective”, Journal of Management Information Systems.

Chaudbury, A., Nam, K., Rajoogopalan, S. and Rao, H. (1995b, “A two stage investigation in determining information systems outsourcing”, Journal of Management Information Systems,.

DFBA US Service Industry Database (1997, D.F. Blumberg & Associates, Special Report.

Eng, N. (1996, Strategic Purchasing: Sourcing for the Bottom Line, a conference report.

Halvey, J. and Murphy, B. (1996, Information Technology Outsourcing Transactions: Process, Strategies, and Contracts, Wiley, New York, NY.

Hirschheim, R. and Lacity, M. (1993, Information SystemOutsourcing: Myths, Metaphors, and Realities,Wiley, New York, NY.

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