An examination of the antecedents of repatronage intentions across different retail store formats

Anderson, E.W., Fornell, C., Lehmann, D.R., 1994. Customer satisfaction, marketshare, and profitability: findings from Sweden. Journal of Marketing 58 (3), 53–66. Babin, 1998, Negative emotions in marketing research, Journal of Business Research, 42, 271, 10.1016/S0148-2963(97)00124-0 Beng, 1999, Determinants of purchase intentions and stock-piling tendency of bonus packs, American Business Review, 17, 57 Berry, 1996, Capture and communicate value in the pricing of services, Sloan Management Review, 37, 3 Bitner, 1990, The service encounter, Journal of Marketing, 54, 71, 10.2307/1252174 Boulding, 1993, A dynamic process model of service quality, Journal of Marketing Research, 30, 7, 10.2307/3172510 Brady, 2001, Customer orientation, Journal of Service Research, 3, 241, 10.1177/109467050133005 Buchanan, 1999, Brand equity dilution, Journal of Marketing Research, 36, 345, 10.2307/3152081 Caruana, 2002, Service loyalty, European Journal of Marketing, 36, 811, 10.1108/03090560210430818 Caruana, 2000, Service quality and satisfaction—the moderating role of value, European Journal of Marketing, 34, 1338, 10.1108/03090560010764432 Chin, 1998, Issues and opinion on structural equation modeling, MIS Quarterly, 22, vii Chin, W., 2002. Multigroup Analysis with PLS. [WWW document]. URL http://disc-nt.cba.uh.edu/chin/plsfaq/multigroup.htm. Cohen, 1991, Affect and consumer behavior, 188 Converse, 1986 Cronin, 1992, Measuring service quality, Journal of Marketing, 56, 55, 10.2307/1252296 Cronin, 2000, Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments, Journal of Retailing, 76, 193, 10.1016/S0022-4359(00)00028-2 Creswell, 1994 d’Astous, 2001, Consumer evaluations of brand imitations, European Journal of Marketing, 35, 153, 10.1108/03090560110363391 Donovan, 1994, Store atmosphere and purchasing behavior, Journal of Retailing, 70, 283, 10.1016/0022-4359(94)90037-X Dubé, 2000, Creating visible customer value, Cornell Hotel and Restaurant Administration Quarterly, 41, 62, 10.1177/001088040004100124 Erdem, 1999, Consumers’ values and the importance of store attributes, International Journal of Retail and Distribution Management, 27, 137, 10.1108/09590559910268435 Falk, 1992 Fornell, 1981, Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 18, 39, 10.2307/3151312 Gaski, 1984, Theory of power and conflict in channels of distribution, Journal of Marketing, 48, 9, 10.2307/1251326 Goldman, 2001, The transfer of retail formats into developing economies, Journal of Retailing, 77, 221, 10.1016/S0022-4359(01)00044-6 Grönroos, 1990 Hair, J.F., Jr, Anderson, R.E., Tatham, R.L., Black, W.C., 1998. Multivariate Data Analysis, fifth ed. Prentice-Hall, Upper Saddle River, NJ. Hampton, 1987, Consumer images of financial institutions, Journal of Professional Services Marketing, 2, 83, 10.1300/J090v02n03_08 Howell, D., 1992. Statistical Methods for Psychology, third ed. Duxbury Press, Belmont, CA. Hunt, 1977, CS/D—Overview and future research directions, 455 Jayanti, 1995, The impact of affective responses on physician evaluations, Health Marketing Quarterly, 12, 49, 10.1300/J026v12n03_06 Jones, 2000, Switching barriers and repurchase intentions in services, Journal of Retailing, 76, 259, 10.1016/S0022-4359(00)00024-5 Juhl, 2002, Customer satisfaction in European food retailing, Journal of Retailing and Consumer Services, 9, 327, 10.1016/S0969-6989(02)00014-0 Keh, 2001, Retail customers as partial employees in service provision, International Journal of Retail and Distribution Management, 29, 370, 10.1108/09590550110396944 Le Blanc, 2001, An exploratory study on the cues that signal value to members in retail co-operatives, International Journal of Retail and Distribution Management, 29, 49, 10.1108/09590550110366361 Machleit, 2001, Emotional response and shopping satisfaction, Journal of Business Research, 59, 97, 10.1016/S0148-2963(99)00093-4 Machleit, 2000, Describing and measuring emotional response to shopping experience, Journal of Business Research, 49, 101, 10.1016/S0148-2963(99)00007-7 Mano, 1999, The influence of pre-existing negative affect on store purchase intentions, Journal of Relaining, 75, 149 Maronick, 1995, An empirical investigation of consumer perceptions of “made in USA” claims, International Marketing Review, 12, 15, 10.1108/02651339510091735 McDougall, 2000, Customer satisfaction with services, Journal of Services Marketing, 14, 392, 10.1108/08876040010340937 Menon, 2000, Ensuring greater satisfaction by engineering salesperson response to customer emotions, Journal of Retailing, 76, 285, 10.1016/S0022-4359(00)00034-8 Merrilees, 1996 Mittal, 2001 Mittal, 1996, The role of personalization in service encounters, Journal of Retailing, 72, 95, 10.1016/S0022-4359(96)90007-X Nicholls, 1998, Parsimonious measurement of customer satisfaction with personal service and the service setting, Journal of Consumer Marketing, 15, 239, 10.1108/07363769810219116 O’Cass, 2001, Political marketing—an investigation of the political marketing concept and political market orientation in Australian politics, European Journal of Marketing, 35, 1003, 10.1108/03090560110401938 Oliver, 1989, Consumer perceptions of interpersonal equity and Satisfaction, Journal of Marketing, 53, 21, 10.2307/1251411 Oliver, 1993, A conceptual model of service quality and service satisfaction, 65 Patterson, 1997, Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business services context, International Journal of Service Industry Management, 8, 414, 10.1108/09564239710189835 Razzaque, 2001, Skill requirements, International Journal of Physical Distribution and Logistics Management, 31, 374, 10.1108/09600030110395175 Ross, 1992, Consumer perceptions of organizations that use cause-related marketing, Academy of Marketing Science, 20, 93, 10.1007/BF02723480 Sherman, 1997, Store environment and consumer purchase behavior, Psychology and Marketing, 14, 361, 10.1002/(SICI)1520-6793(199707)14:4<361::AID-MAR4>3.0.CO;2-7 Shi, 2001, Developing and validating an international business negotiator's profile, Journal of Managerial Psychology, 16, 364, 10.1108/EUM0000000005523 Shostack, 1984, Designing services that deliver, Harvard Business Review, 62, 133 Sinkula, 1988, Bank characteristics and consumer bank choice, Journal of Professional Services Marketing, 3, 131, 10.1300/J090v03n03_11 Sivadas, 2000, An examination of the relationship between service quality, customer satisfaction, and store loyalty, International Journal of Retail and Distribution Management, 28, 73, 10.1108/09590550010315223 Spreng, 1996, An empirical examination of a model of perceived service quality and satisfaction, Journal of Retailing, 72, 201, 10.1016/S0022-4359(96)90014-7 Spreng, 1995, Service recovery, Journal of Services Marketing, 9, 15, 10.1108/08876049510079853 Stout, 1986, Measuring emotional response to advertising, Journal of Advertising, 15, 35, 10.1080/00913367.1986.10673036 Sweeney, 1994 Sweeney, 2001, Consumer perceived value, Journal of Retailing, 77, 203, 10.1016/S0022-4359(01)00041-0 Suprenant, 1987, Predictability and personalization in the service encounter, Journal of Marketing, 51, 73 Tabachnick, 1996 Taylor, 1997, Assessing the roles of service quality and customer satisfaction in the formation of the purchase intentions of Mexican consumers, Journal of Marketing Theory and Practice, 5, 78, 10.1080/10696679.1997.11501752 Tse, 1988, Models of consumer satisfaction formation, Journal of Marketing Research, 25, 53 Westbrook, 1991, The dimensionality of consumption emotion patterns and consumer satisfaction, Journal of Consumer Research, 18, 84, 10.1086/209243 Zeithaml, 1988, Consumer perceptions of price, quality, and value, Journal of Marketing, 52, 2, 10.2307/1251446