Transformative service research: An agenda for the future

Journal of Business Research - Tập 66 - Trang 1203-1210 - 2013
Laurel Anderson1, Amy L. Ostrom, Canan Corus2, Raymond P. Fisk3, Andrew S. Gallan4, Mario Giraldo5, Martin Mende6, Mark Mulder7, Steven W. Rayburn8, Mark S. Rosenbaum9, Kunio Shirahada10, Jerome D. Williams11
1Arizona State University, USA
2Pace University, USA
3Texas State University, USA
4DePaul University, USA
5Universidad del Norte, Colombia
6University of Kentucky, USA
7Washington State University, USA
8Oklahoma State University, USA
9Northern Illinois University, USA
10Japan Advanced Institute of Science and Technology, Japan
11Rutgers Business School, USA

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