Understanding perceived retail crowding: A critical review and research agenda
Tài liệu tham khảo
Adams, 1991, The effect of lighting conditions on personal space requirements, Journal of General Psychology, 118, 335, 10.1080/00221309.1991.9917794
Altman, 1975
Argo, 2008, Positive consumer contagion: responses to attractive others in a retail context, Journal of Marketing Research, 45, 690, 10.1509/jmkr.45.6.690
Aylott, 1998, An exploratory study of grocery shopping stressors, International Journal of Retail and Distribution Management, 26, 362, 10.1108/09590559810237908
Baker, 1986, The role of the environment in marketing services: the consumer perspective, 79
Baker, 1994, The influence of store environment on quality inference and store image, Journal of Academy of Marketing Science, 22, 328, 10.1177/0092070394224002
Baker, 2002, The influence of multiple store environment cues on perceived merchandise value and patronage intentions, Journal of Marketing, 66, 120, 10.1509/jmkg.66.2.120.18470
Barrett, 2001, An introduction to computerized experience sampling in psychology, Social Science Computer Review, 19, 175, 10.1177/089443930101900204
Bateson, 1992, "The Ecological Validity of Photographic Slides and Videotapes in Simulating the Service Setting,", Journal of Consumer Research, 19, 271, 10.1086/209301
Bellenger, 1977, Shopping center patronage motives, Journal of Retailing, 53, 29
Borrie, 1999, Disneyland and Disney World: Designing and prescribing the recreational experience, Loisir et Société/Society and Leisure, 22, 71, 10.1080/07053436.1999.10715576
Desor, 1972, Toward a psychological theory of crowding, Journal of Personality and Social Psychology, 21, 79, 10.1037/h0032112
Dube-Rioux, 1989, Consumers' reactions to waiting: when delays affect the perception of service quality, Advances in Consumer Research, 16, 59
Eroglu, 1990, An empirical study of retail crowding: antecedents and consequences, Journal of Retailing, 66, 201
Eroglu, 2005, Perceived retail crowding and shopping satisfaction: the role of shopping values, Journal of Business Research, 58, 1146, 10.1016/j.jbusres.2004.01.005
Giebelhausen, 2011, Worth waiting for: increasing satisfaction by making consumers wait, Journal of the Advancement of Marketing Science, 39, 889, 10.1007/s11747-010-0222-5
Grewal, 2003, The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores, Journal of Retailing, 79, 259, 10.1016/j.jretai.2003.09.006
Harrell, 1976, Buyer behavior under conditions of crowding: an initial framework, Advances in Consumer Research, 3, 36
Harrell, 1980, Path analysis of buyer behavior under conditions of crowding, Journal of Marketing Research, 17, 45, 10.2307/3151115
Hui, 1991, Perceived control and the effects of crowding and consumer choice on the service experience, Journal of Consumer Research, 18, 174, 10.1086/209250
Khew, 1985, The role of personality in crowding research, Personality and Individual Differences, 6, 641, 10.1016/0191-8869(85)90015-7
Lam, 2001, The effects of store environment on shopping behaviors: a critical review, Advances in Consumer Research, 28, 190
Li, 2009, An empirical examination of perceived retail crowding, emotions, and retail outcomes, The Service Industries Journal, 29, 635, 10.1080/02642060902720121
Machleit, 2000, Describing and measuring emotional response to shopping experience, Journal of Business Research, 49, 101, 10.1016/S0148-2963(99)00007-7
Machleit, 1994, Human and spatial dimensions of crowding perceptions in retail environments: a note on their measurement and effect on shoppers' satisfaction, Marketing Letters, 5, 183, 10.1007/BF00994108
Machleit, 2000, Perceived retail crowding and shopping satisfaction: what modifies this relationship?, Journal of Consumer Psychology, 9, 29, 10.1207/s15327663jcp0901_3
Mattila, 2008, The role of environmental stimulation and social factors on impulse purchasing, Journal of Services Marketing, 22, 562, 10.1108/08876040810909686
Mattila, 2001, Congruency of scent and music as a driver of in-store evaluations and behavior, Journal of Retailing, 77, 273, 10.1016/S0022-4359(01)00042-2
McClelland, 1978, Perceptions of crowding and pleasantness in public setting, Environment and Behavior, 10, 535, 10.1177/001391657801000404
McGrew, 1970, Social and spatial density effects of spacing behavior in preschool children, Journal of Child Psychology and Psychiatry, 11, 197, 10.1111/j.1469-7610.1970.tb01026.x
Mehrabian, 1974
Mehta, 2012, The impact of perceived crowding on consumers' store patronage intentions: role of optimal stimulation level and shopping motivation, Journal of Marketing Management
Milgram, 1970, The experience of living in cities, Science, 167, 1461, 10.1126/science.167.3924.1461
Osuna, 1985, The psychological cost of waiting, Journal of Mathematical Psychology, 29, 82, 10.1016/0022-2496(85)90020-3
Pan, 2011, The differential effects of retail density: an investigation of goods versus service settings, Journal of Business Research, 64, 105, 10.1016/j.jbusres.2010.02.011
Pons, 2007, Cross-cultural differences in crowd assessment: the differential influence of density expectations on consumers' shopping experience in Mexico and Canada, Journal of Business Research, 60, 269, 10.1016/j.jbusres.2006.10.017
Pons, 2006, Consumer reactions to crowded retail settings: cross-cultural differences between North America and the Middle East, Psychology and Marketing, 23, 555, 10.1002/mar.20146
Raju, 1980, Optimum stimulation level: Its relationship to personality, demographics, and exploratory behaviour, Journal of Consumer Research, 7, 272, 10.1086/208815
Rapoport, 1975, Toward a redefinition of density, Environment and Behavior, 7, 133, 10.1177/001391657500700202
Savinar, 1975, The effect of ceiling height on personal space, Man–Environmental Systems, 5, 321
Sherrod, 1974, Crowding, perceived control and behavioral after-effects, Journal of Applied Social Psychology, 4, 171, 10.1111/j.1559-1816.1974.tb00667.x
Spangenberg, 2006, Gender-congruent ambient scent influences on approach and avoidance behaviors in a retail store, Journal of Business Research, 59, 1281, 10.1016/j.jbusres.2006.08.006
Stokols, 1972, On the distinction between density and crowding: some implications for future research, Psychological Review, 79, 275, 10.1037/h0032706
Stokols, 1973, Physical, social, and personal antecedents of the perception of crowding, Environment and Behavior, 5, 87, 10.1177/001391657300500106
Sundstrom, 1975, An experimental study of crowding: Effects of room size, intrusion, and goalblocking on nonverbal behaviors, self-disclosure, and self-reported stress, Journal of Personality and Social Psychology, 32, 645, 10.1037/0022-3514.32.4.645
Taylor, 1994, Waiting for services: the relationship between delays and evaluations of service, Journal of Marketing, 58, 56, 10.2307/1252269
Thakor, 2008, Effects of service setting and other consumers' age on the service perceptions of young consumers, Journal of Retailing, 84, 137, 10.1016/j.jretai.2008.01.002
Tse, 2002, How a crowded restaurant affects consumers' attribution behavior, International Journal of Hospitality Management, 21, 449, 10.1016/S0278-4319(02)00035-X
Turley, 2000, Atmospheric effects on shopping behavior. A review of the experimental evidence, Journal of Business Research, 49, 193, 10.1016/S0148-2963(99)00010-7
Watson, 1988, Development and validation of brief measures of positive and negative affect: the PANAS scales, Journal of Personality and Social Psychology, 54, 1063, 10.1037/0022-3514.54.6.1063
Zuckerman, 1978, Sensation seeking in England and America: cross-cultural, age, and sex comparisons, Journal of Consulting and Clinical Psychology, 46, 139, 10.1037/0022-006X.46.1.139