“Help, I Have Too Much Stuff!”: Extreme Possession Attachment and Professional Organizers

Journal of Consumer Affairs - Tập 49 Số 2 - Trang 303-327 - 2015
Catherine A. Roster

Tóm tắt

Compulsive hoarding is a serious problem for consumers, their families, and the communities in which they live. Consumers naturally form attachments to their possessions. However, at the extreme end of the attachment spectrum, these attachments can undermine a consumer's well‐being. This study describes attachment styles exhibited by consumers who sought help from trained professional organizers (POs) to help them achieve their de‐cluttering goals. Narrative case descriptions were compiled from 28 trained POs across the United States using an Internet survey with mostly open‐ended questions. Interpretive analysis demonstrates how POs craft strategies to help clients let go of meaningful goods by considering the client's unique attachment profile and the temporal relevance of possessions to self. This study illustrates how POs help consumers improve their well‐being by unraveling possession attachments that threaten consumers' quality of life.

Từ khóa


Tài liệu tham khảo

10.1002/cb.301

10.1176/appi.books.9780890425596

10.1207/s15327663jcp0102_04

Barlow Janelle, 2000, Emotional Value: Creating Strong Bonds with Your Customers

10.1086/209154

———, 1990, Advances in Consumer Research, 669

10.1086/671052

10.1080/10253860701256208

10.1086/209191

Bratiotis Christiana, 2013, Use of Services by People Who Hoard Objects, Best Practice in Mental Health, 9, 39

10.1002/cb.297

10.1080/10253860601116452

Corbin Juliet, 2007, Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory

10.1016/j.brat.2007.06.005

10.1017/CBO9781139167611

10.1086/425096

10.2307/2095910

10.1086/603547

10.1016/0005-7967(93)90094-B

10.1016/0005-7967(95)00071-2

10.1016/0005-7967(95)00043-W

10.1891/088983907781494582

10.1146/annurev-clinpsy-032511-143116

10.1046/j.1365-2524.2000.00245.x

10.2224/sbp.1978.6.1.49

10.1007/s10862-005-3265-z

10.1002/da.22015

10.1016/j.jbusres.2003.09.011

10.1176/appi.ajp.2009.08121789

Institute for Challenging Disorganization.http://challengingdisorganization.org.

10.4159/9780674039414

10.1108/08876040510625945

Kleine Susan Schultz, 2004, An Integrative Review of Material Possession Attachment, Academy of Marketing Science Review, 1, 1

10.1086/209454

Kolberg Judith, 1998, Conquering Chronic Disorganization

10.1086/426616

10.1108/09590550210415239

10.4135/9781412985253

10.1177/1359183502007001303

Mayer John D., 1997, Emotional Development and Emotional Intelligence: Educational Implications, 3

10.1016/j.jbusres.2009.05.013

10.1016/j.brat.2009.04.005

10.1086/314319

10.1108/09564239510091330

10.1086/209414

Rosenbaum Mark S., 2011, Conceptualisation and Aspirations of Transformative Service Research, Journal of Research for Consumers, 19, 1

Roster Catherine A, 2001, Advances in Consumer Research, 425

10.1080/10253866.2013.846770

10.1111/j.0963-7214.2005.00381.x

10.1016/j.brat.2008.04.004

San Francisco Task Force on Compulsive Hoarding, 2009, Beyond Overwhelmed: The Impact of Hoarding and Cluttering in San Francisco and Recommendations to Reduce Negative Impacts and Improve Care

Schultz Susan E., 1989, These Are a Few of My Favorite Things: Toward an Explication of Attachment as a Consumer Behavior Construct, Advances in Consumer Research, 16, 359

10.1075/ni.14.1.05shk

10.1086/208971

10.1093/hsw/26.3.176

10.1023/A:1025428631552

10.1007/s10608-008-9217-7

10.1016/j.brat.2007.12.008

10.1108/08876049510079844

10.1086/209134

Young Melissa MartinandMelanieWallendorf.1989. Ashes to Ashes Dust to Dust: Conceptualizing Consumer Disposition of Possessions. InProceedings of the AMA Winter Educator's Conference. American Marketing Association pp. 33–39.

10.1027/1016-9040.13.1.64