Springer Science and Business Media LLC

Công bố khoa học tiêu biểu

* Dữ liệu chỉ mang tính chất tham khảo

Sắp xếp:  
Many leaders make light work in banking innovation projects
Springer Science and Business Media LLC - Tập 6 - Trang 267-280 - 2002
Paul Harborne, Axel Johne
This paper reports the results of a study into leadership of new service development projects in consumer banking in the UK. It endorses the findings of previous research which shows more than one leader involved in major innovation projects, but highlights the importance of leadership team-working to successful projects. Furthermore it discusses the critical role of the senior leader in setting a...... hiện toàn bộ
Integrative research into the financial services industry in Taiwan: Relationship bonding tactics, relationship quality and behavioural loyalty
Springer Science and Business Media LLC - - 2005
Chiung‐Ju Liang, Wen‐Hung Wang
Editorial
Springer Science and Business Media LLC - Tập 15 - Trang 95-98 - 2010
Tina Harrison
Corporate greed: its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Springer Science and Business Media LLC - Tập 23 - Trang 226-233 - 2018
Albert Caruana, Joseph Vella, Jirka Konietzny, Saviour Chircop
Corporate greed has received increasing attention in recent years with various stories hitting the headlines, particularly after the global financial crisis and the ensuing negative attitudes toward banks. Customer satisfaction and corporate social responsibility are known to have a positive effect on corporate reputation among customers, but perceived corporate greed is likely to impede their eff...... hiện toàn bộ
Electronic customer care: The innovative path to e-loyalty
Springer Science and Business Media LLC - Tập 8 - Trang 133-144 - 2003
Sonja M Salmen, Andrew Muir
In this paper, the authors argue that the use of an electronic customer relationship management system (eCRM system) enables traditional ‘physical’ customer proximity to be substituted by ‘digital’ proximity, within the scope of a multi-channel approach. This method of substitution presents enormous potential for cost reduction, profit maximisation and customer loyalty. The main intention of the p...... hiện toàn bộ
The mediating role of happiness on the effect of locomotion and effort on salesperson’s performance and cross-selling: the case of financial insurance
Springer Science and Business Media LLC - Tập 27 - Trang 346-359 - 2022
Valter Afonso Vieira
In this study, the authors propose a theoretical framework and show how salespeople’s locomotion orientation and effort increase financial sales outcomes (e.g., performance and cross-selling). We propose that a salesperson’s happiness plays a mediating mechanism in these main effects. The authors collected data from two samples. In Study 1, the authors collected data from financial insurance broke...... hiện toàn bộ
Making ends meet: How will the elderly manage their finances and post-retirement expenses?
Springer Science and Business Media LLC - Tập 12 - Trang 235-241 - 2007
George P Moschis, Janée N Burkhalter
Americans over the age of 50 control over half of the country's discretionary income and 75 per cent of all personal assets. As Americans live longer, the number of mature consumers in the United States is making a marked increase. Recently, researchers have focussed their attention on this market segment, looking at a variety of consumer behaviour issues. As this segment of consumers is becoming ...... hiện toàn bộ
Towards understanding attitudes of consumers who use internet banking services
Springer Science and Business Media LLC - Tập 10 - Trang 84-94 - 2005
Rhett H Walker, Lester W Johnson
Increasingly technology is being employed to replace or substantially diminish personal interaction in service provision. Research is beginning to shed light on the impact of this phenomenon on service provision and the behavioural response of customers. More, however, remains to be done by way of investigating and establishing the extent to which this means of service provision is effective in ma...... hiện toàn bộ
Adoption and perception of banking customers towards green mode of banking: a demonstration of structural equation modelling
Springer Science and Business Media LLC - - Trang 1-17 - 2023
Shagun Tyagi, Ashulekha Gupta, Nabila Ansari
Banks are developing services in response to consumer demand for environmentally friendly options. The trend towards green banking is picking up steam and will continue to do so over the next decade. Focus of the article is to analyse the issues faced by banking customer to adopt this green mode of banking. This exploratory study uses a questionnaire (quantitative treatment) to collect data throug...... hiện toàn bộ
On the potential for Twitter to add value in retail bank relationships
Springer Science and Business Media LLC - Tập 19 - Trang 277-290 - 2014
Lisa Murray, Mark Durkin, Steve Worthington, Victoria Clark
It is argued that research within financial services marketing has omitted to pay sufficient attention to social media in banking contexts generally and its potential impact on retail bank relationships in particular. At a general level, this research study explores the advent of social media and the manner of its deployment in financial services. Specifically, this article reports on the deployme...... hiện toàn bộ
Tổng số: 532   
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 10