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The interplay of salesperson’s job performance and satisfaction in the financial services industry
Springer Science and Business Media LLC - - 2014
Research has not yet provided conclusive confirmation or disconfirmation of any model that discusses the relationship between job satisfaction (JS) and job performance (JP). This article reviews the relationship in the financial services industry setting and examines in line with the precedents (perceived organizational support, role ambiguity, role conflict (RC), work-family conflict (WFC), emoti...... hiện toàn bộ
A systematic review on social currency: a one-decade perspective
Springer Science and Business Media LLC - - Trang 1-17 - 2023
In consumer finance, certain experiences are recognized in international markets in the use of complementary and social currencies, due to their effects on social inclusion and the reduction of capital accumulation in a globalized economy. In this context, the article aims to review ten years of scientific production of social currency in the Scopus and Web of Science databases. In order to achiev...... hiện toàn bộ
Editorial: Wherefore customer loyalty?
Springer Science and Business Media LLC - Tập 6 - Trang 6-8 - 2001
Helping bank customers switch: A case study
Springer Science and Business Media LLC - Tập 11 - Trang 360-369 - 2007
Despite a reasonable level of competition in the New Zealand banking market, there is a relatively low rate of customers switching between banks. A common reason cited for the low churn rate is the costs associated with switching between financial institutions, including simply the difficulties associated with the physical transfer of existing banking arrangements. One non-bank financial instituti...... hiện toàn bộ
Bankers’ perception towards Bai Salam method for agriculture financing in Pakistan
Springer Science and Business Media LLC - Tập 15 - Trang 215-227 - 2010
Islamic banking is planning to increase its market share up to 12 per cent of the total banking sector in Pakistan by 2012, as compared to its current market share of 5.6 per cent. This article collected the bankers’ views towards agriculture financing under the Islamically acceptable mode – Bai Salam (forward sale agreements of crop). It further compared agriculture financing under Islamic and in...... hiện toàn bộ
The decision process for ethical investment
Springer Science and Business Media LLC - Tập 12 - Trang 4-16 - 2007
While ethics and utility maximisation in economics seem mutually exclusive, ethics has recently become an issue in financial markets. The market demand for ethical investment is increasing, suggesting that investment decisions are influenced both by financial and moral considerations. Therefore, marketing strategies for ethical investment are needed. First designed for describing ethical decision ...... hiện toàn bộ
Money on the move: Opportunities for financial service providers in the ‘third space’
Springer Science and Business Media LLC - Tập 9 - Trang 57-67 - 2004
Delivering financial services to customers on the move is an emerging imperative for the industry, as at present the services available do not meet the needs of customers. Such services could empower customers to control their own finances, at the same time as reducing costs for companies. Those in most need of such services require top line account updates at present, but also welcome the possibi...... hiện toàn bộ
Cách thức kiến thức khách quan và chủ quan ảnh hưởng đến lựa chọn bảo hiểm Dịch bởi AI
Springer Science and Business Media LLC - Tập 22 - Trang 161-172 - 2017
Nghiên cứu này khảo sát tác động của kiến thức khách quan (OK) và kiến thức chủ quan (SK) đối với các lựa chọn bảo hiểm trong thực tế, một nhiệm vụ lựa chọn không đơn giản và chứa nhiều thông tin mà không có lựa chọn nào chiếm ưu thế. Nghiên cứu trước đây đã cho thấy rằng OK và SK có xu hướng tương quan, nhưng không phải lúc nào cũng vậy. Bằng cách sử dụng một phương pháp mới để thao tác trên SK—c...... hiện toàn bộ
Finding the sweet spot: A two industry study using the zone of tolerance to identify determinant service quality attributes
Springer Science and Business Media LLC - - 2006
This paper makes a detailed comparison of two major financial services in Singapore: life insurance and stockbrokerage. Relationships of perceptions and expectations of service quality, mean service adequacy (MSA) and mean service superiority (MSS) with service satisfaction and loyalty
are examined. Results indicate that the reliability aspect of service quality is strongly related to satisfaction...... hiện toàn bộ
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