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NLP techniques for automating responses to customer queries: a systematic review
Springer Science and Business Media LLC - Tập 3 - Trang 1-19 - 2023
The demand for automated customer support approaches in customer-centric environments has increased significantly in the past few years. Natural Language Processing (NLP) advancement has enabled conversational AI to comprehend human language and respond to enquiries from customers automatically independent of the intervention of humans. Customers can now access prompt responses from NLP chatbots w......
Clustering graph data: the roadmap to spectral techniques
Springer Science and Business Media LLC - Tập 4 - Trang 1-22 - 2024
Graph data models enable efficient storage, visualization, and analysis of highly interlinked data, by providing the benefits of horizontal scalability and high query performance. Clustering techniques, such as K-means, hierarchical clustering, are highly beneficial tools in data mining and machine learning to find meaningful similarities and differences between data points. Recent developments in......
Investigation of metabolic pathways from gut microbiome analyses regarding type 2 diabetes mellitus using artificial neural networks
Springer Science and Business Media LLC - Tập 3 - Trang 1-9 - 2023
Type 2 diabetes mellitus is a prevalent disease that contributes to the development of various health issues, including kidney failure and strokes. As a result, it poses a significant challenge to the worldwide healthcare system. Research into the gut microbiome has enabled the identification and description of various diseases, with bacterial pathways playing a critical role in this context. Thes......
Instructor-assisted question classification system using machine learning algorithms with N-gram and weighting schemes
Springer Science and Business Media LLC - Tập 3 - Trang 1-22 - 2023
One aspect of natural language processing, text classification, has become necessary in the educational domain due to the increasing number of students and the COVID-19 outbreak. The advent of the devastating pandemic and the need to remain safe have surged the discussions around online learning and integrated modules in teaching and learning. In this study, we employed machine learning to develop......
An efficient machine learning approach to nephrology through iris recognition
Springer Science and Business Media LLC - Tập 1 - Trang 1-15 - 2021
Iridology is a technique in science used to analyze color, patterns, and various other properties of the iris to assess an individual's general health. Few regions in the iris are connected by nerves coming from different organs of body, this shows some special unique qualities which is advantageous along with which assist in psychological condition, particular organ conditions and construction of......
Roadmap and challenges for reinforcement learning control in railway virtual couplingAbstract The ever increasing demand in passenger and freight transportation is leading to the saturation of railway network capacity. Virtual Coupling (VC) has been proposed within the European Horizon 2020 Shift2Rail Joint Undertaking as a potential solution to address this problem. It allows to dynamically connect two or more trains in a single convoy, thus reduci... ...
Springer Science and Business Media LLC - Tập 2 Số 1
Public sector AI transparency standard: UK Government seeks to lead by example
Springer Science and Business Media LLC - Tập 2 - Trang 1-9 - 2022
In releasing the Algorithmic Transparency Standard, the UK government has reiterated its commitment to greater algorithmic transparency in the public sector. The Standard signals that the UK government is both pushing forward with the AI standards agenda and ensuring that those standards benefit from empirical practitioner-led experience, enabling coherent, widespread adoption. The two-tier approa......
Shall androids dream of genocides? How generative AI can change the future of memorialization of mass atrocities
Springer Science and Business Media LLC - Tập 3 - Trang 1-17 - 2023
The memorialization of mass atrocities such as war crimes and genocides facilitates the remembrance of past suffering, honors those who resisted the perpetrators, and helps prevent the distortion of historical facts. Digital technologies have transformed memorialization practices by enabling less top-down and more creative approaches to remember mass atrocities. At the same time, they may also fac......
Introduction of AI-based sales forecasting: how to drive digital transformation in food and beverage outlets
Springer Science and Business Media LLC - Tập 4 - Trang 1-17 - 2024
Food and beverage (F&B) outlets such as restaurants, delis and fast-food joins are commonly owner-operated small businesses with limited access to modern forecasting technologies. Managers often rely on experience-based forecasting heuristics, which face challenges, as demand is dependent on external factors such as weather conditions, holidays, and regional events. Introducing practical AI-based ......
The importance of humanizing AI: using a behavioral lens to bridge the gaps between humans and machinesAbstract One of the biggest challenges in Artificial Intelligence (AI) development and application is the lack of consideration for human enhancement as a cornerstone for its operationalization. Nor is there a universally accepted approach that guides best practices in this field. However, the behavioral science field offers suggestions on how to develop a sustainab... ...
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