Voluntary Use of Information Technology: An Analysis and Synthesis of the LiteratureJournal of Information Technology - Tập 32 Số 2 - Trang 147-162 - 2017
Hsing‐Yi Tsai, Deborah Compeau, Darren Meister
Voluntariness is recognized as an important influence on individual and collective technology acceptance. We conducted a comprehensive review of this literature and identified a rich set of voluntariness concepts and methods of operationalization. However, while considerable empirical evidence is reported in the literature, our review also revealed inconsistent results concerning the rela...... hiện toàn bộ
Information technology as a service operationJournal of Information Technology - Tập 7 - Trang 189-201 - 1992
Tony Rands
Research into service management has revealed concepts and ideas which may be usefully applied in other management settings. In order to evaluate their potential relevance to managing information technology (IT), several aspects of service management are explored, including the nature of service products, customer-supplier contact, the design of service delivery systems, and measuring and achievin...... hiện toàn bộ
The stakeholder dimension in information systems evaluationJournal of Information Technology - Tập 17 - Trang 241-255 - 2002
Laurie McAulay, Neil Doherty, Natasha Keval
This study used an earlier critique of the cultural sciences for exploring the ideological basis for the evaluation of outsourcing. Questionnaire and interview responses are presented. These incorporate a range of evaluative criteria, which together represent an indicative list of the benefits and risks of outsourcing. The paper initially suggests that different stakeholders might be impacted on i...... hiện toàn bộ
Management commitments that maximize business impact from ITJournal of Information Technology - Tập 29 - Trang 114-127 - 2014
Anne Quaadgras, Peter Weill, Jeanne W Ross
As digitization becomes pervasive, many organizations struggle to drive value from the growing number of IT-related opportunities. We show how the drivers of IT value creation can be framed as firm-wide commitments to a set of IT capabilities. On the basis of 20 published case studies, we identify a small set of IT decisions that organizations must make to use IT to successfully enhance their impa...... hiện toàn bộ