Information Systems Journal

Phân tích phương trình cấu trúc dựa trên phương pháp bình phương tối thiểu phần (PLS‐SEM) được sử dụng rộng rãi trong lĩnh vực hệ thống thông tin, cũng như trong nhiều lĩnh vực khác nơi mà các phương pháp thống kê đa biến được áp dụng. Một trong những vấn đề cơ bản nhất trong PLS‐SEM là ước lượng kích thước mẫu tối thiểu. Quy tắc '10 lần' đã trở thành lựa chọn phổ biến nhờ vào tính đơn giản khi áp dụng, mặc dù nó thường dẫn đến việc ước lượng không chính xác. Chúng tôi đề xuất hai phương pháp liên quan, dựa trên các phương trình toán học, như là những lựa chọn thay thế cho việc ước lượng kích thước mẫu tối thiểu trong PLS‐SEM: phương pháp căn bậc hai ngược, và phương pháp gamma-exponential. Dựa trên ba thí nghiệm Monte Carlo, chúng tôi chứng minh rằng cả hai phương pháp đều khá chính xác. Phương pháp căn bậc hai ngược đặc biệt thu hút nhờ vào tính đơn giản khi áp dụng. © 2016 John Wiley & Sons Ltd

Despite the growing importance of information technology (IT) interruptions for individual work, very little is known about their nature and consequences. This paper develops a taxonomy that classifies interruptions based on the relevance and structure of their content, and propositions that relate different interruption types to individual performance. A qualitative approach combining the use of log diaries of professional workers and semi‐structured interviews with product development workers provide a preliminary validation of the taxonomy and propositions and allow for the discovery of a continuum of interruption events that fall in‐between the extreme types in the taxonomy. The results show that some IT interruptions have positive effects on individual performance, whilst others have negative effects, or both. The taxonomy developed in the paper allows for a better understanding of the nature of different types of IT interruption and their consequences on individual work. By showing that different types of interruptions have different effects, the paper helps to explain and shed light on the inconsistent results of past research.

It is common for users of social networking sites and services (SNS) to suffer from technostress and the various associated strains that hinder their well‐being. Despite prior SNS stress studies having provided valuable knowledge regarding SNS stressors and their use consequences, they have not examined the various strains related to well‐being that those stressors can create nor the underlying SNS characteristics. To address this gap in the research, we used a qualitative approach involving narrative interviews. As a contribution, our findings reveal four types of strains related to well‐being (concentration problems, sleep problems, identity problems, and social relation problems) as well as two different patterns with distinct sets of SNS stressors and SNS characteristics that generate those strains. As practical implications, the findings of this study can help technostressed users to identify their strains, understand their underlying SNS characteristics and SNS stressors, and increase the possibility that they will be able to avoid the strains in the future.

Technostress—defined as stress that individuals experience due to their use of Information Systems—represents an emerging phenomenon of scholarly investigation. It examines how and why the use of IS causes individuals to experience various demands that they find stressful. This paper develops a framework for guiding future research in technostress experienced by individuals in organizations. We first review and critically analyse the state of current research on technostress reported in journals from the IS discipline and the non‐IS disciplines that study stress in organizations (eg, organizational behaviour and psychological stress). We then develop our framework in the form of the “technostress trifecta”—techno‐eustress, techno‐distress, and Information Systems design principles for technostress. The paper challenges 3 key ideas imbued in the existing technostress literature. First, it develops the argument that, in contrast to negative outcomes, technostress can lead topositive outcomes such as greater effectiveness and innovationat work. Second, it suggests that instead of limiting the role of IS to that of being a stress creator in the technostress phenomenon, it should beexpanded to that of enhancing the positive and mitigating the negative effects of technostressthrough appropriate design. Third, it lays the groundwork for guiding future research in technostress through aninterdisciplinary framing that enriches both the IS and the psychological stress literaturesthrough a potential discourse of disciplinary exchange.

Abstract.  The post‐implementation review (PIR) literature emphasizes the benefits of ex post evaluations of information technology (IT) projects. However, empirical studies of actual practice show that few organizations undertake any substantive form of ex post evaluation. This article presents the results of case study research in the Australian offices of two global corporations. These results support the findings reported in the literature and contribute new insights into the political factors that discourage the undertaking of PIRs in organizations. Furthermore, the results reveal a significant gap between theory and practice with respect to IT investment and IT governance practices, with no evidence found of such practices influencing ex post evaluation behaviour in these two organizations.

Abstract. Methodology is a central issue in the theory and practise of information systems development. Structured methods, for instance, have been widely championed as providing a way of improving the quality of software systems. In this paper a case study is presented in which a mail order company made an attempt to implement a well‐known methodology, Structured Systems Analysis and Design Methodology (SSADM). Far from facilitating the development process, SSADM encouraged a rigid and mechanical approach in which the methodology was applied in a ritualistic way which inhibited creative thinking. The argument is thus, that methodology, although its influence may be benign, has the potential to operate as a ‘social defence’, i.e. as a set of organizational rituals with the primary function of containing anxiety. The grandiose illusion of an all‐powerful method allows practitioners to deny their feelings of impotence in the face of the daunting technical and political challenges of systems development. By withdrawing into this fantasy world the learning processes that are critical to the success of systems development are jeopardized. Methodology, whilst masquerading as the epitome of rationality, may thus operate as an irrational ritual, the enactment of which provides designers with a feeling of security and efficiency at the expense of real engagement with the task at hand.

Abstract. Systems development issues occupy a position of central importance in the information systems field and much has been prescribed in the quest for successful systems development. However, given the well‐documented ‘software crisis’, success is far from guaranteed for systems development projects. Many researchers see the solution to the software crisis in terms of increased control and the more widespread adoption of rigorous and formalized system development methodologies. This paper presents some arguments and pressures which support the use of methodologies and some evidence of the literature bias which favours methodologies is provided. However the problems associated with the use of methodologies have not perhaps received as much attention in previous research. This paper identifies a number of arguments and pressures which question the value of methodologies, and reports the results of a field study which investigated the role of methodologies in practice. The critical perspective adopted throughout shows that, contrary to the predominant view in literature, the assumption that increased adoption of methodologies addresses the problems inherent in systems development is by no means proven.

Abstract. Information system (IS) innovation can be defined as a novel organizational application of digital computer and information communication technologies (ICT). This paper discusses how modalities of applying ICT technologies in their form and scope exhibit radical breaks, which are introduced herein as ‘disruptive IS innovations’. This notion of disruptive IS innovation is developed by drawing upon and extending Swanson's (1994) theory of IS innovation as well as the concept of radical innovation. Disruptive innovations strongly influence the future trajectory of the adoption and use of ICT in organizational contexts and make the trajectory deviate from its expected course. In doing so, these disruptive innovations distinctly define what an IS is and how it is deployed in order to address current and future organizational and managerial prerogatives. Such changes are triggered breakthroughs in the capability of ICT that lead to the revision and expansion of associated cognitive models (frames) of computing. Disruptive IS innovations are those that lead to changes in the application of ICT that are both pervasive and radical. The pervasive nature implies that innovative activity spans all innovation subsets of the quad‐core model of IS innovation introduced herein. Innovation types include: IS use and development processes; application architecture and capability; and base technologies. Radical in nature, disruptive is innovations depart in significant ways from existing alternatives and lead to deviation from expected use and diffusion trajectory. This paper demonstrates the importance of a concept of disruptive IS innovation by investigating how changes triggered by internet computing (Lyytinen et al., 1998) meet the conditions of a disruptive IS innovation defined herein. The analysis also affirms both the pervasive and radical nature of internet computing and explains how internet computing has fundamentally transformed the application portfolio, development practices and IS services over time. The analysis demonstrates that, with the concept of disruptive IS innovation, we can fruitfully analyse ‘long’ waves of ICT evolution – an issue that has largely been overlooked in the IS community. On a theoretical plane, the paper advocates the view that we need to look beyond linear, unidirectional, and atomistic concepts of the diffusion of IS innovations where innovative activity takes places in a linear fashion by oscillating between small technological innovations and small organizational innovations. In contrast, IS innovation can exhibit fundamental discontinuity; we need to theoretically grasp such disruptive moments. The recent influx of innovation, spurred by internet‐based technology, offers one such moment.

Abstract. In an increasingly dynamic business environment characterized by fast cycle times, shifting markets and unstable technology, a business organization’s survival hinges on its ability to align IT capabilities with business goals. To facilitate the successful introduction of new IT applications, issues of project risk must be addressed, and the expectations of multiple stakeholders must be managed appropriately. To the extent that users and developers may harbour different perceptions regarding project risk, areas of conflict may arise. By understanding the differences in how users and project managers perceive the risks, insights can be gained that may help to ensure the successful delivery of systems. Prior research has focused on the project manager’s perspective of IT project risk. This paper explores the issue of IT project risk from the user perspective and compares it with risk perceptions of project managers. A Delphi study reveals that these two stakeholder groups have different perceptions of risk factors. Through comparison with a previous study on project manager risk perceptions, zones of concordance and discordance that must be reconciled are identified.