Information Systems Journal
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Reconciling user and project manager perceptions of IT project risk: a Delphi study<sup>1</sup> Abstract. In an increasingly dynamic business environment characterized by fast cycle times, shifting markets and unstable technology, a business organization’s survival hinges on its ability to align IT capabilities with business goals. To facilitate the successful introduction of new IT applications, issues of project risk must be addressed, and the expectations of multiple stakeholders must be managed appropriately. To the extent that users and developers may harbour different perceptions regarding project risk, areas of conflict may arise. By understanding the differences in how users and project managers perceive the risks, insights can be gained that may help to ensure the successful delivery of systems. Prior research has focused on the project manager’s perspective of IT project risk. This paper explores the issue of IT project risk from the user perspective and compares it with risk perceptions of project managers. A Delphi study reveals that these two stakeholder groups have different perceptions of risk factors. Through comparison with a previous study on project manager risk perceptions, zones of concordance and discordance that must be reconciled are identified.
Information Systems Journal - Tập 12 Số 2 - Trang 103-119 - 2002
Usable, in‐use, and useful research: A 3U framework for demonstrating practice impact Abstract In addition to innate curiosity, many of us also see scientific research as a way of making the world a better place. There has been a drive to better understand and observe the practical and societal impact of research, led by researchers seeking to find meaning and purpose in their work, as well as government agencies responsible for allocating research funding to maximum effect. Despite a wealth of guidance from researchers discussing impact and agencies evaluating impact, making practice impact visible and demonstrable remains arduous to researchers because it appears to be possible only at the end of a long and winding pathway to impact. This article presents a framework for demonstrating practice impact as it is being realized progressively, rather than only at the end of the pathway. It identifies usable , in‐use , and useful research outputs, with each having cumulative and demonstrable practice impact. Our analyses of existing impact evaluation guidelines and top‐ranked impact cases submitted to the Research Excellence Framework 2014 showed that all three forms of impact can be demonstrated and are recognized as practice impact. Framing impact in terms of “use” inherently connects the perspectives of researchers and beneficiary users and positions users as co‐producers of impact rather than passive objects and recipients of research. The 3U framework is descriptive as well as prescriptive. It identifies impact indicators for each form of impact. It also indicates the necessary actions for strengthening impact. When applied iteratively, the 3U framework facilitates the identification and pursuit of new research questions that will further solidify a research endeavour's practice impact.
Information Systems Journal - Tập 30 Số 2 - Trang 403-426 - 2020
Digitally enabled affordances for community‐driven environmental movement in rural Malaysia Abstract The immense environmental challenges facing society today have necessitated a research effort toward exploring digitally enabled solutions for environmental problems. Only limited research exists today to inform our understanding on how technology could assist groups of individuals in cultivating collective commitment and engaging in actions for environmental sustainability. By presenting an in‐depth case study of a social media‐enabled grassroots environmental movement in rural Malaysia, this paper aims to illuminate and understand an underresearched phenomenon of community‐driven environmental sustainability. This study makes 2 contributions: (1) we draw on the perspective of technology affordances to shed light on both the enabling power and unintended consequences of social media in the pursuit of environmental sustainability; and on that account, (2) we contribute rich, empirically informed insights toward understanding the underresearched phenomenon of digitally enabled, community‐driven environmental sustainability.
Information Systems Journal - Tập 28 Số 1 - Trang 48-75 - 2018
A storyteller's guide to problem‐based learning for information systems management education Abstract More than a decade ago, evidence‐based recommendations emerged regarding what students of information systems (IS) management education should learn and how should they learn it. Although these recommendations for how IS management should be taught remain valid, they need to be updated to account for recent advances in technologies that enable multimedia learning. Promoters of such technologies promise enhanced cognitive and behavioural outcomes, but this promise remains unreached, reflecting the underdeveloped multimedia‐enabled learning literature. To help attain this promise and rejuvenate the literature of multimedia learning, we offer a roadmap for new areas of research that would inform the design and use of a novel form of multimedia materials: narrative animated videos (NAVs). NAVs represent a form of self‐determined learning that features immersive, story‐based content. We argue that their use will intrinsically motivate users to process the materials to completion, thereby enhancing cognitive and behavioural outcomes, and thus catalysing the effectiveness of the team‐based learning and self‐regulated learning modes for problem‐based learning (PBL) delivery of IS management education. This compelling roadmap corresponds to meaningful IS research because it centres on a topic that the IS literature has long examined—the role of user motivation—and because its theoretical contributions invite specific paths of research for informing the design of the PBL delivery of IS management education within an information systems artefact.
Information Systems Journal - Tập 29 Số 5 - Trang 1040-1057 - 2019
Antecedents and consequences of e-learning acceptance
Information Systems Journal - Tập 21 Số 3 - Trang 269-299 - 2011
Extending technology usage models to interactive hedonic technologies: a theoretical model and empirical test Abstract. Much of our prior knowledge of information systems (IS) usage is based on utilitarian systems such as personal productivity software and organizational applications. However, new generations of systems, such as online video games (OVGs), have since emerged that aim at enhancing users' hedonic outcomes like entertainment rather than utilitarian outcomes such as productivity. Prior models of utilitarian system usage provide a limited understanding of one's usage of hedonic systems, given the motivational differences between using these two types of systems. Theoretical modifications instead are required to extend the current models to hedonic systems. Expanding the research on attitude theories, we propose an initial model for usage of interactive hedonic systems, replacing perceived usefulness and perceived ease of use with perceived enjoyment and social image as the core cognitive drivers of usage, and further linking these beliefs to different technological attributes. The initial model is empirically validated using a survey of OVG usage among 485 student subjects. For IS usage research, this paper proposes and validates one of the earliest usage models of hedonic systems. For practitioners, this study provides some guidelines for manufacturers of hedonic systems on how to derive the most return on their system development efforts.
Information Systems Journal - Tập 20 Số 2 - Trang 163-181 - 2010
Understanding the influence of absorptive capacity and ambidexterity on the process of business model change – the case of on‐premise and cloud‐computing software Abstract The increasing popularity of Software as a Service has strongly affected the established business model of on‐premise enterprise software. Software as a Service has distinctive characteristics of disruptive innovations that typically create several difficulties for incumbent firms, in particular with regard to adapting business models. To date, however, little empirical understanding exists regarding the dynamics of business model change – a topic of special importance to the highly dynamic software industry, which is characterised by rapid and regular emergence of disruptive innovations. As disruptive innovations require gathering distant knowledge and experimenting with new ideas, this study addresses theoretical gaps regarding the role of absorptive capacity and organisational ambidexterity in the process of business model change owing to the emergence of a disruptive innovation. Drawing on evidence from multiple case studies of six incumbent vendors of enterprise resource‐planning software and informed by a thorough review of related secondary data, we investigate the pace and path of incumbents' business model adaptations. We propose a theoretical model that refines prior literature on absorptive capacity and organisational ambidexterity, particularly with regard to the process of business model change. This study identifies further technological factors that determine how and why incumbents change business models. In addition, our study provides in‐depth insights on the technological trajectory of enterprise resource‐planning software switching from on‐premise to on‐demand software services. © 2016 Blackwell Publishing Ltd
Information Systems Journal - Tập 26 Số 5 - Trang 477-517 - 2016
User viewpoint modelling: understanding and representing user viewpoints during requirements definition There has been increasing awareness of the impact of the early stages of systems development on the quality of information systems. A critical early activity is requirements definition, when the requirements for an information system are determined. Traditional requirements capture techniques do not support the collaborative nature of requirements definition or the emergent nature of requirements themselves. This paper focuses on viewpoint development as a means of resolving some of the difficulties of requirements definition. It proposes a user viewpoint model for capturing and representing the viewpoints of users during requirements acquisition. The model can facilitate communication and interaction between analysts and users and help build a shared understanding of requirements. It can be used to structure the requirements acquisition process. The model provides for evaluation of requirements acquisition techniques to guide the selection of appropriate techniques for developing user viewpoint models. The paper reports a multiple‐case study of requirements definition efforts that examined user viewpoint development in practice and used the cases to validate empirically the concepts of the user viewpoint model. The implications of the case study findings for requirements definition practice are discussed, and some areas for future research are identified.
Information Systems Journal - Tập 7 Số 3 - Trang 213-219 - 1997
‘Soft’ systems thinking and information systems: a framework for client‐led design Abstract. Since the mid‐1980s there has been a growing interest in the application of soft systems methodology (SSM) to the information systems design process. This interest has resulted from attempts to overcome the recognized deficiencies of conventional computer systems analysis methods and techniques. A particular problem which has received attention over the past 5 years is the epistemological and operational differences between the investigative process of the pre‐design stage and the technological specification. We suggest that this argument is somewhat unproductive and advocate a necessary rethinking about the nature of information systems and the use of technology to support their activities. A re‐evaluation of the way that we set about designing computer‐based information systems suggests that many of the problems of conventional systems analysis methods may be alleviated by an approach that allows the ‘client’, or ‘user’, to have a greater control over the identification, specification and development of their information system(s). The authors' belief in this course of action has led to the development of client‐led design as an underpinning philosophy for user participation in the design of computer‐based information systems. Client‐led design draws upon and develops concepts and tools from ‘interpretive’, or ‘soft’, systems thinking and, in particular, can be seen as providing a framework for the type of subjective inquiry that Checkland & Scholes (1990) referred to as ‘ideal‐type’ mode 2 SSM. This paper is related to the papers published in the Journal of Information Systems (Vol. 3, No. 3), which was a special edition to illustrate the influence of ‘soft’ systems thinking upon information systems design and development.
Information Systems Journal - Tập 4 Số 2 - Trang 117-127 - 1994
The design of information systems: <i>parti</i>, formats and sketching In this article it is argued that an information system must be treated as an artefact with a format . We need to see information systems design as based on architectonic and not tectonic thinking. Design based on architectonic thinking emphasizes (1) the task of giving form to a design proposal, and (2) the task of creating an overall structure for the information system. These two activities are closely related because they both deal with the issue of seeing the idea or whole of systems, and the problem of how to give form to that whole . The paper begins with an exploration of the concept formative faculties in relation to ‘given’ and ‘non‐given’ objects. The concepts of parti and format are then presented as a way to grasp the ‘whole’ of an information system. How formats can be used in information systems design is discussed as well as how this leads to the act of sketching as an important but neglected activity in information systems design. Sketching is promoted by introducing diathenic graphologue as the art of ‘giving form to the unknown’. The paper ends by suggesting how formats and diathenic graphologue can be practised and included as important aspects of information systems design education and training.
Information Systems Journal - Tập 9 Số 1 - Trang 3-20 - 1999
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