Industrial Management and Data Systems
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Cultural practices in the Spanish subsidiaries of Japanese companies
Industrial Management and Data Systems - - 1999
Adopting customer relationship management technology Now customer relationship marketing (CRM) solutions might be the hottest topic in business world. CRM impelled the growth of both B2B and B2C markets. But the issue is how to apply the cutting‐edge CRM solutions. Do people really understand what CRM is and why they should install CRM? The mistaken concept of CRM may have disastrous effects on the company. This paper begins with the basic concepts of CRM, elaborates the characteristics, reviews its brief history and addresses the current status of CRM. Then it develops the extended concepts of CRM from micro‐ and macro‐ perspectives. In the “Implementation and tips” section, it concludes the proper steps to approach CRM and how to bear a right attitude towards CRM solutions. Related Government rules are also covered.
Industrial Management and Data Systems - Tập 102 Số 8 - Trang 442-452 - 2002
Agent based decision support in the supply chain context Purpose The purpose of this paper is to investigate the benefits and the barriers of agent based decision support (ABDS) systems in the supply chain context. Design/methodology/approach Two ABDS systems have been developed and evaluated. The first system concerns a manufacturing supply chain while the second concerns a service supply chain. The systems are based on actual case companies. Findings This research shows that the benefits of ABDS systems in the supply chain context include the possibility to increase versatility of system architecture, to improve supply chain visibility, to conduct experiments and what‐if analyses, to improve the understanding of the real system, and the possibility to improve communication within and between organizations in the supply chain. The barriers of ABDS systems in the supply chain context include the difficulty to access data from partners in the supply chain, the difficulty to access data on a higher level of granularity, and the difficulty to retrieve data from other information systems. Research limitations/implications The research is explorative in nature therefore empirical data from similar and other research settings should be gathered to reinforce the validity of the findings. Practical implications This research provides knowledge and insights on how ABDS systems may be developed and used in the supply chain context and demonstrates its main benefits and barriers. Originality/value This research expands the current research of benefits of ABDS systems to the supply chain domain and also addresses the barriers of ABDS systems to a larger extent than previous research. Comparisons to other simulation based decision support systems are also given.
Industrial Management and Data Systems - - 2012
Effects of financial reform on productivity change Purpose The aim is to investigate the effects of the first financial restructuring (FFR) on productivity growth, technical progress and efficiency change, using data from 42 commercial banks in Taiwan from 2001 to 2004. Design/methodology/approach Data envelopment analysis is applied to compute the Malmquist index of productivity change. Findings It is found that Taiwan commercial banks on average experienced a 117.39 percent increase in productivity growth, of which is 2.11 percent is due to efficiency change and 115.28 percent to technical progress over the four year period. In addition, during the four year period, a 1 percent reduction in the nonperforming loan ratio resulted in 1.85 percent growth in productivity; a 1 percent increase in the capital adequacy ratio led to 2.15 percent growth in productivity. Practical implications It can be concluded that after the FFR, the productivity growth, technical progress, and efficiency change all improve, with the lower nonperforming loan ratio contributing to this improved performance. Originality/value The study provides evidence of the productivity change of the banking industry in Taiwan in response to the FFR. It also contributes additional empirical evidence on the impact of a reform on bank productivity in a developing country.
Industrial Management and Data Systems - - 2008
Project Management for Successful Product Innovation
Industrial Management and Data Systems - - 2001
Effectiveness of Information System Downsizing The information system downsizing trend has been on the increase during
the last five years because of extreme pressures brought about by the
slow economy and intense global competition. The major benefit of
downsizing is cost saving or cost avoidance, though reports of
downsizing show that not all companies have achieved projected cost
savings; while some have gained the savings predicted, others have cut
short their efforts to downsize, the project ending in total
disenchantment. Reports on a survey which uses companies, ranked as the
top 100 information users. These “best users” were selected as the basis
for determining: the motivation for downsizing; how cost effective
downsizing is; and the degree of satisfaction after downsizing was
attempted. Results indicate that cost saving and effective information
technology utilization are the principal motives for downsizing. Less
than 50 per cent of respondents indicated cost‐reduction due to
downsizing, while the rest indicated otherwise or were not sure.
Discusses downsizing strategies and identifies research challenges.
Industrial Management and Data Systems - Tập 94 Số 2 - Trang 16-22 - 1994
THINK ZINC! AROUND one million tonnes of zinc are used each year throughout the world in making zinc die castings. The range of uses for these castings is enormous — from zip fasteners to car radiator grilles, and from toy motor cars to computer parts. In fact wherever large numbers of identical accurate components with a good surface finish are needed, pressure die casting in zinc alloy is likely to provide the most economical answer.
Industrial Management and Data Systems - - 1980
Improving Performance Appraisal by Using Multiple Appraisers
Industrial Management and Data Systems - - 1981
ALCOHOLISM Industry's magnum‐sized problem THE COST of alcoholism to industry has been difficult to estimate, but one survey suggested that 255,000 alcoholics in various stages of addiction are in full‐time employment. A working party set up by the National Council on Alcoholism in 1976, conservatively estimated that the cost to industry was in the region of £350 million per annum.
Industrial Management and Data Systems - Tập 80 Số 11 - Trang 21-22 - 1980
The impact of market orientation on NSD and financial performance of hospital industry Purpose The principal aim of this study is to determine the critical factors of market orientation (MO) and to measure its effect on new service development (NSD) and financial performance of hospital industry in Turkey. Design/methodology/approach Drawing on a self‐administered questionnaire, the data were collected from a sample of privately‐held general hospitals within the city of Istanbul in Turkey. Based on theoretical considerations, a model was proposed to examine the interrelationships among MO, NSD‐performance and financial performance. Findings Data analysis reveals that while MO has a strong and positive effect on NSD‐performance, it has no significant effect on financial performance. Also a strong and positive relationship was noted between NSD‐performance and financial performance. Finally, the findings also provided evidence for the mediating role of NSD‐performance in the relationship between MO and financial performance in the hospital industry. Research limitations/implications First, due to relatively small sample size, a caution should be exercised when interpreting the results. Second, the data were collected from hospitals in Turkey, which may restrict to some extent generalizability of findings. Third, we relied on the subjective evaluations of senior executives. It would therefore be useful to replicate the results with objective measures of performance indicators. Practical implications Although there is compelling evidence that MO has a positive effect on business performance, it alone may not be able to produce superior performance. Many hospitals are committed to MO and new services development. The framework clearly indicates that a strong commitment to both the NSD‐performance and marketing areas is essential for improving the financial performance of hospitals. Also, to remain competitive in today's healthcare industry, hospital managers should all keep pace with the daily changes in the market place and stay attuned to NSD activities and quality management practices. Originality/value The main thrust of this study is to investigate whether the relationship between MO and financial performance is mediated by NSD‐performance in hospital industry. This constitutes the novelty of this research as most prior empirical research investigating a mediating mechanism through which MO affects firm performance largely focused on other factors with no or little emphasis being placed on NSD activities or NSD‐performance in healthcare context.
Industrial Management and Data Systems - - 2008
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