Industrial Management and Data Systems

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Cultural practices in the Spanish subsidiaries of Japanese companies
Industrial Management and Data Systems - - 1999
B.Adenso‐Díaz, YayoiKawamura, PilarGonzález‐Torre
Adopting customer relationship management technology
Industrial Management and Data Systems - Tập 102 Số 8 - Trang 442-452 - 2002
YurongXu, David C.Yen, BinshanLin, David C.Chou
Now customer relationship marketing (CRM) solutions might be the hottest topic in business world. CRM impelled the growth of both B2B and B2C markets. But the issue is how to apply the cutting‐edge CRM solutions. Do people really understand what CRM is and why they should install CRM? The mistaken concept of CRM may have disastrous effects on the company. This paper begins with the basic concepts of CRM, elaborates the characteristics, reviews its brief history and addresses the current status of CRM. Then it develops the extended concepts of CRM from micro‐ and macro‐ perspectives. In the “Implementation and tips” section, it concludes the proper steps to approach CRM and how to bear a right attitude towards CRM solutions. Related Government rules are also covered.
Agent based decision support in the supply chain context
Industrial Management and Data Systems - - 2012
PerHilletofth, LauriLättilä
PurposeThe purpose of this paper is to investigate the benefits and the barriers of agent based decision support (ABDS) systems in the supply chain context.Design/methodology/approachTwo ABDS systems have been developed and evaluated. The first system concerns a manufacturing supply chain while the second concerns a service supply chain. The systems are based on actual case companies.FindingsThis research shows that the benefits of ABDS systems in the supply chain context include the possibility to increase versatility of system architecture, to improve supply chain visibility, to conduct experiments and what‐if analyses, to improve the understanding of the real system, and the possibility to improve communication within and between organizations in the supply chain. The barriers of ABDS systems in the supply chain context include the difficulty to access data from partners in the supply chain, the difficulty to access data on a higher level of granularity, and the difficulty to retrieve data from other information systems.Research limitations/implicationsThe research is explorative in nature therefore empirical data from similar and other research settings should be gathered to reinforce the validity of the findings.Practical implicationsThis research provides knowledge and insights on how ABDS systems may be developed and used in the supply chain context and demonstrates its main benefits and barriers.Originality/valueThis research expands the current research of benefits of ABDS systems to the supply chain domain and also addresses the barriers of ABDS systems to a larger extent than previous research. Comparisons to other simulation based decision support systems are also given.
Effects of financial reform on productivity change
Industrial Management and Data Systems - - 2008
Li‐HuaHuang, Hsing‐ChinHsiao, Mei‐AiCheng, Shyr‐JuhChang
PurposeThe aim is to investigate the effects of the first financial restructuring (FFR) on productivity growth, technical progress and efficiency change, using data from 42 commercial banks in Taiwan from 2001 to 2004.Design/methodology/approachData envelopment analysis is applied to compute the Malmquist index of productivity change.FindingsIt is found that Taiwan commercial banks on average experienced a 117.39 percent increase in productivity growth, of which is 2.11 percent is due to efficiency change and 115.28 percent to technical progress over the four year period. In addition, during the four year period, a 1 percent reduction in the nonperforming loan ratio resulted in 1.85 percent growth in productivity; a 1 percent increase in the capital adequacy ratio led to 2.15 percent growth in productivity.Practical implicationsIt can be concluded that after the FFR, the productivity growth, technical progress, and efficiency change all improve, with the lower nonperforming loan ratio contributing to this improved performance.Originality/valueThe study provides evidence of the productivity change of the banking industry in Taiwan in response to the FFR. It also contributes additional empirical evidence on the impact of a reform on bank productivity in a developing country.
Project Management for Successful Product Innovation
Industrial Management and Data Systems - - 2001
AlanWebb
Effectiveness of Information System Downsizing
Industrial Management and Data Systems - Tập 94 Số 2 - Trang 16-22 - 1994
Godwin J.Udo, Russell C.Kick
The information system downsizing trend has been on the increase during the last five years because of extreme pressures brought about by the slow economy and intense global competition. The major benefit of downsizing is cost saving or cost avoidance, though reports of downsizing show that not all companies have achieved projected cost savings; while some have gained the savings predicted, others have cut short their efforts to downsize, the project ending in total disenchantment. Reports on a survey which uses companies, ranked as the top 100 information users. These “best users” were selected as the basis for determining: the motivation for downsizing; how cost effective downsizing is; and the degree of satisfaction after downsizing was attempted. Results indicate that cost saving and effective information technology utilization are the principal motives for downsizing. Less than 50 per cent of respondents indicated cost‐reduction due to downsizing, while the rest indicated otherwise or were not sure. Discusses downsizing strategies and identifies research challenges.
THINK ZINC!
Industrial Management and Data Systems - - 1980
AROUND one million tonnes of zinc are used each year throughout the world in making zinc die castings. The range of uses for these castings is enormous — from zip fasteners to car radiator grilles, and from toy motor cars to computer parts. In fact wherever large numbers of identical accurate components with a good surface finish are needed, pressure die casting in zinc alloy is likely to provide the most economical answer.
Improving Performance Appraisal by Using Multiple Appraisers
Industrial Management and Data Systems - - 1981
Mark R.Edwards
ALCOHOLISM Industry's magnum‐sized problem
Industrial Management and Data Systems - Tập 80 Số 11 - Trang 21-22 - 1980
David A.Curson
THE COST of alcoholism to industry has been difficult to estimate, but one survey suggested that 255,000 alcoholics in various stages of addiction are in full‐time employment. A working party set up by the National Council on Alcoholism in 1976, conservatively estimated that the cost to industry was in the region of £350 million per annum.
The impact of market orientation on NSD and financial performance of hospital industry
Industrial Management and Data Systems - - 2008
Subhash C.Lonial, MehvesTarim, EkremTatoglu, SelimZaim, HalilZaim
PurposeThe principal aim of this study is to determine the critical factors of market orientation (MO) and to measure its effect on new service development (NSD) and financial performance of hospital industry in Turkey.Design/methodology/approachDrawing on a self‐administered questionnaire, the data were collected from a sample of privately‐held general hospitals within the city of Istanbul in Turkey. Based on theoretical considerations, a model was proposed to examine the interrelationships among MO, NSD‐performance and financial performance.FindingsData analysis reveals that while MO has a strong and positive effect on NSD‐performance, it has no significant effect on financial performance. Also a strong and positive relationship was noted between NSD‐performance and financial performance. Finally, the findings also provided evidence for the mediating role of NSD‐performance in the relationship between MO and financial performance in the hospital industry.Research limitations/implicationsFirst, due to relatively small sample size, a caution should be exercised when interpreting the results. Second, the data were collected from hospitals in Turkey, which may restrict to some extent generalizability of findings. Third, we relied on the subjective evaluations of senior executives. It would therefore be useful to replicate the results with objective measures of performance indicators.Practical implicationsAlthough there is compelling evidence that MO has a positive effect on business performance, it alone may not be able to produce superior performance. Many hospitals are committed to MO and new services development. The framework clearly indicates that a strong commitment to both the NSD‐performance and marketing areas is essential for improving the financial performance of hospitals. Also, to remain competitive in today's healthcare industry, hospital managers should all keep pace with the daily changes in the market place and stay attuned to NSD activities and quality management practices.Originality/valueThe main thrust of this study is to investigate whether the relationship between MO and financial performance is mediated by NSD‐performance in hospital industry. This constitutes the novelty of this research as most prior empirical research investigating a mediating mechanism through which MO affects firm performance largely focused on other factors with no or little emphasis being placed on NSD activities or NSD‐performance in healthcare context.
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