eWOM overload and its effect on consumer behavioral intention depending on consumer involvement

Asch, 1951, Effects of group pressure upon the modification and distortion of judgments, 177

Ba, 2002, Evidence of the effect of trust in electronic markets: price premiums and buyer behavior, MIS Quart., 26, 243, 10.2307/4132332

Bearden, 1990, Attention to social comparison information: an individual difference factor affecting consumer conformity, Journal of Consumer Research, 16, 461, 10.1086/209231

Bettman, 1991, Consumer decision making

Bickart, 2001, Internet forums as influential sources of consumer information, Journal of Interactive Marketing, 15, 31, 10.1002/dir.1014

Calder, 1974, The relation of cognitive and memorial processes to persuasion in a simulated jury trial, Journal of Applied Social Psychology, 4, 62, 10.1111/j.1559-1816.1974.tb02600.x

Campbell, 1989, Informational and normative routes to conformity: the effect of faction size as a function of norm extremity and attention to the stimulus, Journal of Personality and Social Psychology, 57, 457, 10.1037/0022-3514.57.3.457

Chau, 2007, Examining customers’ trust in online vendors and their dropout decisions: an empirical study, Electronic Commerce Research and Applications, 6, 171, 10.1016/j.elerap.2006.11.008

Chevalier, 2006, The effect of word of mouth on sales: online book reviews, Journal of Marketing Research, 43, 345, 10.1509/jmkr.43.3.345

Clemons, 2006, When online reviews meet hyperdifferentiation: a study of the craft beer industry, Journal of Management Information Systems, 23, 149, 10.2753/MIS0742-1222230207

Cohen, 1972, Informational social influence and product evaluation, Journal of Allied Psychology, 56, 54, 10.1037/h0032139

Dellarocas, 2006, A statistical measure of a population’s propensity to engage in post-purchase online word-of-mouth, Statistical Science, 21, 277, 10.1214/088342306000000169

Deutsch, 1955, A study of normative and informational social influences upon individual judgment, Journal of Abnormal and Social Psychology, 57, 629, 10.1037/h0046408

Edward, 2002, Forced exposure and psychological reactance: antecedents and consequences of the perceived intrusiveness of pop-up ads, Journal of Advertising, 31, 83, 10.1080/00913367.2002.10673678

Harkins, 1987, Information utility and multiple source effect, Journal of Personality and Social Psychology, 52, 260, 10.1037/0022-3514.52.2.260

Hong, 2004, The effects of information format and shopping task on consumers’ online shopping behavior: a cognitive fit perspective, Journal of Management Information Systems, 21, 149, 10.1080/07421222.2004.11045812

Jacoby, 1974, Brand choice behavior as a function of information load, replication and extension, Journal of Consumer Research, 1, 33, 10.1086/208579

Jacoby, 1974, Brand choice behavior as a function of information load, Journal of Marketing Research, 11, 63, 10.2307/3150994

Keller, 1987, Effects of quality and quantity of information on decision effectiveness, Journal of Consumer Research, 14, 200, 10.1086/209106

Lee, 2006, Key factors in forming an e-marketplace: an empirical analysis, Electronic Commerce Research and Applications, 5, 105, 10.1016/j.elerap.2005.10.004

Lurie, 2004, Decision making in information-rich environments: the role of information structure, Journal of Consumer Research, 30, 473, 10.1086/380283

Maheswaran, 1990, The effects of knowledge, motivation, and type of message on ad processing and product judgments, Journal of Consumer Research, 17, 66, 10.1086/208537

Malhotra, 1984, Reflections on the information overload paradigm in consumer decision making, Journal of Consumer Research, 10, 436, 10.1086/208982

Meyers-Levy, 1996, Moderators of the impact of self-reference on persuasion, Journal of Consumer Research, 22, 408, 10.1086/209458

Moore, 1987, Source magnification: the role of multiple sources in the processing of advertising appeals, Journal of Marketing Research, 24, 412, 10.2307/3151389

Negash, 2003, Quality and effectiveness in web-based customer support systems, Information & Management, 40, 757, 10.1016/S0378-7206(02)00101-5

Park, 2007, The effects of on-line consumer reviews on consumer purchasing intention: the moderating role of involvement, International Journal of Electronic Commerce, 11, 125, 10.2753/JEC1086-4415110405

Petty, 1983, Central and peripheral routes to advertising effectiveness: the moderating role of involvement, Journal of Consumer Research, 10, 135, 10.1086/208954

Petty, 1981, Personal involvement as a determinant of argument-based persuasion, Journal of Personality and Social Psychology, 41, 847, 10.1037/0022-3514.41.5.847

Petty, 1984, The effects of involvement on response to argument quantity and quality: central and peripheral routes to persuasion, Journal of Personality and Social Psychology, 46, 69, 10.1037/0022-3514.46.1.69

Phelps, 2005, Viral marketing or electronic word-of-mouth advertising: examining consumer responses and motivations to pass along email, Journal of Advertising Research, 44, 333, 10.1017/S0021849904040371

Rindfleisch, 1998, Explaining the familiarity-liking relationship: mere exposure, information availability, or social desirability?, Marketing Letters, 9, 5, 10.1023/A:1007958302123

Rosen, 1987, A protocol analysis of brand choice strategies involving recommendations, Journal of Consumer Research, 14, 440, 10.1086/209126

Schneider, 1987, Information overload: causes and consequences, Human Systems Management, 7, 143, 10.3233/HSM-1987-7207

Venkatesan, 1966, Experimental study of consumer behavior conformity and independence, Journal of Marketing Research, 3, 384, 10.2307/3149855

Zhu, 2002, Perceived characteristics, perceived needs, and perceived popularity, Communication Research, 29, 466, 10.1177/0093650202029004005