e‐Innovation and trust dynamics

Strategic Change - Tập 14 Số 2 - Trang 93-106 - 2005
Gerhard Smid1, Katinka Bijlsma‐Frankema2, Hans Derksen3, George Bernaert3
1Interuniversity Centre for Organization Studies and Change Management, The Netherlands
2Free University, The Netherlands
3HD Consult, Switzerland and Baarn, The Netherlands

Tóm tắt

AbstractThe creation of sustained change and innovation in large ‘old’ organizations is a challenge for innovators and we contend, not well supported by rather static models for innovator–actor interactions in handbooks.This paper proposes a dynamic trust‐related approach of innovator–actor interactions, based on literature and the findings of a case study of innovation processes in a Dutch multinational.The paper concludes that effectiveness can be enhanced if innovators understand the dynamics of the field and their development over time and focus on the risks the actors perceive, which shape their areas of relevance.If innovators create a situation in which mutual risks are curbed, mutual learning is promoted and value‐congruence becomes possible and can be the basis for a well‐monitored process of trust‐based cooperation.Copyright © 2005 John Wiley & Sons, Ltd.

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