Working the skies: Changing representations of gendered work in the airline industry, 1930–2011

Tourism Management - Tập 33 - Trang 1185-1194 - 2012
Tom Baum1
1Department of Human Resource Management, University of Strathclyde, Room 826, Graham Hills Building, 50 Richmond Street, Glasgow G1 1XU, United Kingdom

Tài liệu tham khảo

Adkins, 2008, Introduction: gender, living and labour in the fourth shift, Nordic Journal of Feminist and Gender Research, 16, 138, 10.1080/08038740802300947 Adler, 2004 Albertine, 1990, Breaking the silent partnership: businesswomen in popular fiction, American Literature, 62, 238, 10.2307/2926915 Alessio, 2011, Geysers and ‘girls’: gender, power and colonialism in Icelandic tourist imagery, European Journal of Women’s Studies, 18, 35, 10.1177/1350506810386430 Anonymous (Cathay Pacific Flight Attendants). (2006). Sky dating. Hong Kong: Ming Pao. Anonymous (Cathay Pacific Flight Attendants). (2007). Sky dating II. Hong Kong: Ming Pao. Ashcroft, 2007, Appreciating the ‘work’ of discourse: occupational identity and difference as organizing mechanisms in the case of commercial airline pilots, Discourse & Communication, 1, 9, 10.1177/1750481307071982 Bachmann, 2005, Dirty secrets made public, The Reykjavik Grapevine, 6 Baker, 1967 1997 Barry, 2007 Beaty, 1956 Binder, 1971, Sex discrimination in the airline industry: title VII flying high, California Law Review, 59, 1091, 10.2307/3479584 Blyton, 2001, Globalization and trade union strategy: industrial restructuring and human resource management in the international civil aviation industry, International Journal of Human Resource Management, 12, 445, 10.1080/09585190122137 Blyton, 2003 Bomar, 2002 Borm, 2004, Defining travel: on the travel book, travel writing and terminology, 13 Boyd, 2001, HRM in the airline industry: strategies and outcomes, Personnel Review, 30, 438, 10.1108/00483480110393394 Calder, 2002 Chan, 2000, The story of Singapore Airlines and the Singapore Girl, Journal of Management Development, 19, 456, 10.1108/02621710010372873 Chan, N. L. (2005). Stunning Japan. Hong Kong: Cosmos. Chan, N. L. (2006). Episodes in the clouds. Hong Kong: Cosmos. Chan, N. L. (2007). Poetic lion city. Hong Kong: Cosmos. Chan, N. L. (2009). Beautiful stories in America. Hong Kong: Cosmos. Cheong, 2000, Power and tourism. a Foucauldian observation, Annals of Tourism Research, 27, 371, 10.1016/S0160-7383(99)00065-1 Christian, 2003 Cochrane, 2010, Why do women want to be wags?, The Guardian Daily Mail, 2007, Exclusive: ‘how I led Ralph Fiennes astray at 35,000ft’, Daily Mail Dale, 1961 Du Gay, 2004, The tyranny of the epochal and work identity, 147 Escolme-Schmidt, 2009 Flora, 1971, The passive female: her comparative image by class and culture in women’s magazine fiction, Journal of Marriage and Family, 33, 435, 10.2307/349843 Foss, 2002 Foucault, 1972 Franzwa, 1974, Working women in fact and fiction, Journal of Communication, 24, 104, 10.1111/j.1460-2466.1974.tb00374.x Gamble, 2006, Multinational retailers in China: proliferating ‘Mcjobs’ or developing skills?, Journal of Management Studies, 43, 1463, 10.1111/j.1467-6486.2006.00622.x Gamson, 1992, Media images and the social construction of reality, Annual Review of Sociology, 18, 373, 10.1146/annurev.so.18.080192.002105 Goldin, 1988 Goos, 2003, McJobs and MacJobs: the growing polarisation of jobs in the UK, 70 Haq Hawken, 1968 Hayes, 2007 Heng, 1997, A great way to fly: nationalism, the state and the varieties of third-world feminism Hester, 2002 Hochschild, 1983 Hochschild, 2001 Hong Kong Herald, 2011, Cathay Pacific pilot, flight attendant dismissed over cockpit sex, Hong Kong Herald Hopkins, 1998 Hunter, 2009 Hunter, 2006, Low cost airlines: business model and employment relations, European Management Journal, 24, 315, 10.1016/j.emj.2006.08.001 International Transport Workers Federation, 1995 International Transport Workers Federation, 2002 Kerfoot, 2005, Editorial: gender and service: new directions for the study of ‘front-line’ service work, Gender, Work and Organization, 12, 387, 10.1111/j.1468-0432.2005.00280.x Kerslake, 1999, ‘Jolly good reading’ [1] for girls: discourses of library work and femininity in career novels, Women’s History Review, 8, 489, 10.1080/09612029900200214 Kerslake, E., & Liladhar, J. (2001), Angry sentinels and businesslike women: identity and marital status in 1950s. Kortenhaus, 1993, Gender role stereotyping in children’s literature: an update, Sex Roles, 28, 219, 10.1007/BF00299282 Lacey, 1999, Welcome aboard our flight to Spain. My name is Hester Lacey and I’m your trolley dolly for today, The Independent on Sunday Lee, 2005 Light, 1984, Returning to Manderley’: romance fiction, female sexuality and class, Feminist Review, 16, 7 Lindsay, 2004, Avoiding the ‘McJobs’. Unemployed job seekers and attitudes to service work, Work, Employment & Society, 18, 297, 10.1177/09500172004042771 Lokko, 2005 Lumby, 2007, Doing it for themselves? Teenage girls, sexuality and fame, 341 Mackle, 2007 von Martels, 1994, Introduction: the eye and the eye’s mind, xi McCartney, 2008, Yearning for the glamorous golden age of flying ‘Boeing Boeing,’ JetBlue indulge in nostalgia, The Wall Street Journal, D10 McDowell, 2009 McDowell, 2006 Miles, 2009 Miller, 2006, New jobs, old occupational stereotypes: gender and jobs in the new economy, Journal of Education and Work, 19, 67, 10.1080/13639080500523000 Mills, 1995, Man/aging subjectivity, silencing diversity: organizational imagery in the airline industry. The case of British Airways, Organization, 2, 242, 10.1177/135050849522009 Morgan, 1998 Morrow, 1983, Home and school correlates of early interest in literature, The Journal of Educational Research, 76, 221 Nam, N. H. (2004). Stewardess encounters – 30,000 Feet above the ground. Hong Kong: et press. Nam, N. H. (2005). More stewardess encounters – 30,000 Feet above the ground. Hong Kong: et press. Nam, H. N. (2007). Right here in the sky waiting for you to say “I love you”. Hong Kong: et press. Nam, N. H. (2008). Cheers of stewardess – 30,000 Feet above the ground. Hong Kong: et press. Nam, H. N. (2010). Dedicated to a flying career. Hong Kong: et press. Nickson, 2003, The labour of aesthetics and the aesthetics of organization, Organization, 10, 33, 10.1177/1350508403010001375 Nilon, 2009 Orwell, 2001 O’Sullivan, 2009, “Bearing all the hallmarks of oppression”: union avoidance in Europe’s largest low-cost airline, Labor Studies Journal, 34, 252, 10.1177/0160449X08319661 Peirce, 1997, Women’s magazine fiction: a content analysis of the roles, attributes and occupations of main characters, Sex Roles, 37, 581, 10.1023/A:1025663103892 Penman, 2008, Ryanair cabin crew left in tears, Daily Mirror Poon, 2010, The lowest of low-cost carriers: the case of Air Asia, The International Journal of Human Resource Management, 21, 197, 10.1080/09585190903509480 Postrel, 2007, Up, up and away, The Atlantic Rhoden, 2008, Cabin crew training to control disruptive airline passenger behavior: a cause for tourism concern?, Tourism Management, 29, 538, 10.1016/j.tourman.2007.06.002 Rosoff, 2010, Teenage fiction, 1910–1960, Women’s History Magazine, 62, 4 Said, 1994 Said, 2003 Sennett, 1998 Shalla, 2002, Jettisoned by design? The truncated employment relationship of customer sales and service agents under airline restructuring, The Canadian Journal of Sociology, 27, 1, 10.2307/3341410 Simonetti, 2006 Smith, 2007, Stewardess faces sack after amorous in-flight encounter with Ralph Fiennes, Mail on Sunday Speiden, 1961 Spiess, 2005, Aesthetic labour, cost minimalisation and the labour process in the Asia Pacific airline industry, Employee Relations, 27, 193, 10.1108/01425450510572702 Sydney Morning Herald, 2011, Anger over airline’s ‘breast check-ups’, Sydney Morning Herald Sydney Morning Herald, 2011, ‘Singapore Girl’ makes a comeback as airline banks on superior service, Sydney Morning Herald Taylor, 2000, Emotional labour and sexual difference in the airline industry, Work, Employment and Society, 14, 77, 10.1177/09500170022118275 Toynbee, 2003 Trethewey, 1999, Disciplined bodies: women’s embodied identities at work, Organization Studies, 20, 423, 10.1177/0170840699203003 Tyler, 1998, Chocs away: weight watching in the contemporary airline industry, Sociology, 32, 433, 10.1177/0038038598032003002 Veijola, 2009, Introduction: tourism as work, Tourist Studies, 9, 83, 10.1177/1468797609360748 Veijola, 2008, Towards a hostessing society? Mobile arrangements of gender and labour, Nordic Journal of Feminist and Gender Research, 16, 166, 10.1080/08038740802279901 Veijola, 2007, The body in the tourism industry Waller, 2009 Warhurst, 2009, ‘Who’s got the look?’ Emotional, aesthetic and sexualized labour in interactive services, Gender, Work & Organization, 16, 385, 10.1111/j.1468-0432.2009.00450.x Westwood, 2000, Gender-blind marketing: businesswomen’s perceptions of airline services, Tourism Management, 21, 353, 10.1016/S0261-5177(99)00069-2 Wheeler, 1936 Whitehead, 1977 Whitelegg, 2005, From smiles to miles. Delta Air Lines flight attendants and southern hospitality, Southern Cultures, Winter, 7, 10.1353/scu.2005.0048 Whitelegg, 2005 Whitelegg, 2005, Places and spaces I’ve been: geographies of female flight attendants in the United States, Gender, Place and Culture, 12, 251, 10.1080/09663690500094955 Whitelegg, 2007 Wolkowitz, 2002, The social relations of body work, Work, Employment and Society, 16, 490, 10.1177/095001702762217452 Wolkowitz, 2006