Workforce management in omnichannel service centers with heterogeneous channel response urgencies

Decision Support Systems - Tập 105 - Trang 13-23 - 2018
Noyan Ilk1, Michael Brusco1, Paulo Goes2
1College of Business, Florida State University, Tallahassee, FL 32306, United States
2Eller College of Management, University of Arizona, Tucson, AZ 85721, United States

Tài liệu tham khảo

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