Work burnout and organisational commitment of medical professionals

Springer Science and Business Media LLC
Valerie Onyia Babatope1, Jude Ogechukwu Okoye2, Ibrahim Ayoade Adekunle3, Johnson Fejoh4
1Department of Business Administration and Marketing, Babcock University, Ilishan-Remo, Nigeria
2Medical Laboratory Sciences, Babcock University, Ilishan-Remo, Nigeria
3Babcock Business School, Babcock University, Ilishan-Remo, Nigeria
4Institute of Education, Olabisi Onabanjo University, Ago-Iwoye, Nigeria

Tóm tắt

AbstractWhile psychological, emotional, and physical exhaustion has contributed to unproductivity across various dimensions of work life, how work burnout has shaped the organisational commitment of medical professionals who are at the forefront of health and well-being remains underexplored and less understood. This study offers new and insightful perspectives on work burnout and variations in the commitment of medical professionals in Ogun State, Nigeria. This study evaluated the correlation and relative effect between work burnout, family commitment, and organisational commitment and optimal productivity using the product moment correlation and analysis of variance (ANOVA) estimation procedures. Items in the questionnaire were developed in line with the Maslach Burnout Inventory-General Survey, organisational commitment questionnaire, family commitment inventory questionnaire, Work Productivity and Activity Impairment, Employment Absence and Productivity Scale, and employee performance questionnaire. Findings revealed that handling multiple tasks simultaneously, shortage of staff, inadequate facilities or equipment, poor appraisal, lack of recognition and autonomy, and work overload are the most prevalent stressors to medical professionals (medical laboratory scientists, nurses, pharmacists, and technicians). The result further revealed that the effects include fatigue, frequent headache, sleeplessness and the lingering cold, low motivation, anxiety, and decreased output, among other symptoms. This study suggests that work burnout and work–family conflict are positively associated with high productivity at work and increased organisational commitment. The gender dimensions of the result revealed that females experience more work burnout and work–family conflict than males. Thus, policies and management practices should be implemented to mitigate their effects in the health sector for efficient patient care.

Từ khóa


Tài liệu tham khảo

Adekola HA, Adekunle IA, Egberongbe HO, Onitilo SA, Abdullahi IN (2020) Mathematical modeling for infectious viral disease: the COVID-19 perspective. J Public Aff 20(4):e2306. https://doi.org/10.1002/PA.2306

Adekunle IA, Kalejaiye TG, Ogundade AO, Ogede JS, Soyemi CO (2020) Engendering macroeconomic policy for gender equality in sub-Saharan Africa. Asian Women 36(4):113–136. https://doi.org/10.14431/aw.2020.12.36.4.113

Adekunle IA, Tella SA, Oyesiku KO, Oseni IO (2020) Spatio-temporal analysis of meteorological factors in abating the spread of COVID-19 in Africa. Heliyon 6(8):e04749. https://doi.org/10.1016/J.HELIYON.2020.E04749

Akintayo DI (2010) Work-family role conflict and organizational commitment among industrial workers in Nigeria. J Psychol Couns 2(1):1–8

Allen TD, Johnson RC, Kiburz KM, Shockley KM (2013) Work-family conflict and flexible work arrangements: deconstructing flexibility. Pers Psychol 66(2):345–376. https://doi.org/10.1111/PEPS.12012

Arnold KA, Connelly CE (2013) Transformational leadership and psychological well-being: effects on followers and leaders. The Wiley-Blackwell Handbook of the Psychology of Leadership, Change, and Organizational Development, pp 175–194. https://doi.org/10.1002/9781118326404.CH9

Attar A, Malka D, Sabaté JM, Bonnetain F, Lecomte T, Aparicio T, Locher C, Laharie D, Ezenfis J, Taieb J (2012) Malnutrition is high and underestimated during chemotherapy in gastrointestinal cancer: an AGEO prospective cross-sectional multicenter study. Nutr Cancer 64(4):535–542. https://doi.org/10.1080/01635581.2012.670743

Barling J, Dupré KE, Kelloway EK (2009) Predicting workplace aggression and violence. In: Annual Review of Psychology, vol 60, Annual reviews, pp 671–692. https://doi.org/10.1146/annurev.psych.60.110707.163629

Baumgartel H (1957) Leadership style as a variable in research administration. Adm Sci Q 2(3):344. https://doi.org/10.2307/2391003

Beckering R, Brunner R (2003) The lab shortage crisis: a practical approach. MLO Med Lab Obs 35(6):48–50

Calnan K, Kelloway EK, Dupré KE (2012) SAV-T first: managing workplace violence. International handbook of workplace trauma support, pp 105–120. https://doi.org/10.1002/9781119943242.CH7

Cohen J (1992) Statistical power analysis. Curr Dir Psychol Sci 1(3):98–101. https://doi.org/10.1111/1467-8721.EP10768783/ASSET/1467-8721.EP10768783.FP.PNG_V03

Densten IL (2005) The relationship between visioning behaviours of leaders and follower burnout. Br J Manag 16(2):105–118. https://doi.org/10.1111/J.1467-8551.2005.00428.X

Dixit V, Bhati MM (2012) A study about employee commitment and its impact on sustained productivity in indian auto-component industry. Eur J Bus Soc Sci 3(6):34–51

Erdfelder E, Faul F, Buchner A, Lang AG (2009) Statistical power analyses using G*Power 3.1: tests for correlation and regression analyses. Behav Res Methods 41(4):1149–1160. https://doi.org/10.3758/BRM.41.4.1149

Ergeneli A, Ilsev A, KarapiNar PB (2010) Work-family conflict and job satisfaction relationship: the roles of gender and interpretive habits. Gend Work Organ 17(6):679–695. https://doi.org/10.1111/J.1468-0432.2009.00487.X

Fan D, Cui L, Zhang MM, Zhu CJ, Härtel CEJ, Nyland C (2014) Influence of high performance work systems on employee subjective well-being and job burnout: empirical evidence from the Chinese healthcare sector. Int J Hum Resour Manag 25(7):931–950. https://doi.org/10.1080/09585192.2014.876740

Freudenberger HJ (1986) The issues of staff burnout in therapeutic communities. J Psychoact Drugs 18(3):247–251. https://doi.org/10.1080/02791072.1986.10472354

Friedman IA (2010) Student behavior patterns contributing to teacher burnout. J Educ Res 88(5):281–289. https://doi.org/10.1080/00220671.1995.9941312

Hauff S, Kirchner S (2014) Changes in workplace situation and work values. Relations and dynamics within different employment regimes. Manag Revue 25(1):27–49. https://doi.org/10.1688/mrev-2014-01-Hauff

Kristensen TS, Borritz M, Villadsen E, Christensen KB (2005) The copenhagen burnout inventory: a new tool for the assessment of burnout. Work Stress 19(3):192–207. https://doi.org/10.1080/02678370500297720

Lam SF, Cheng RWY, Ma WYK (2009) Teacher and student intrinsic motivation in project-based learning. Instr Sci 37(6):565–578. https://doi.org/10.1007/s11251-008-9070-9

Lingard HC, Yip B, Rowlinson S, Kvan T (2007) The experience of burnout among future construction professionals: a cross-national study. Constr Manag Econ 25(4):345–357. https://doi.org/10.1080/01446190600599145

Malik MS, Awan AG (2013) Role of work family conflict on organizational commitment and organizational effectiveness. Niger Chapter Arabian J Bus Manag Rev 3(1):115–126. https://doi.org/10.12816/0011653

Maslach C (1986) Maslach burnout inventory by Christina Maslach, Susan E, 2nd ed., Consulting Psychologists Press. https://openlibrary.org/books/OL2233887M/Maslach_burnout_inventory

Montgomery A, Panagopoulou E, Kehoe I, Valkanos E (2011) Connecting organisational culture and quality of care in the hospital: Is job burnout the missing link? J Heal Organ Manag 25(1):108–123. https://doi.org/10.1108/14777261111116851/FULL/XML

Mosadeghrad AM (2013) Healthcare service quality: towards a broad definition. Int J Health Care Qual Assur 26(3):203–219. https://doi.org/10.1108/09526861311311409

Mowday RT, Steers RM, Porter LW (1979) The measurement of organizational commitment. J Vocat Behav 14(2):224–247. https://doi.org/10.1016/0001-8791(79)90072-1

Nielsen K, Nielsen MB, Ogbonnaya C, Känsälä M, Saari E, Isaksson K (2017) Workplace resources to improve both employee well-being and performance: a systematic review and meta-analysis. Work Stress 31(2):101–120. https://doi.org/10.1080/02678373.2017.1304463

Odeyemi FA, Adekunle IA, Ogunbanjo OW, Folorunso JB, Akinbolaji T, Olawoye IB (2020) Gauging the laboratory responses to coronavirus disease (COVID-19) in Africa. J Public Aff 20(4):e2280. https://doi.org/10.1002/PA.2280

Ospina SM, Foldy EG, Fairhurst GT, Jackson B (2020) Collective dimensions of leadership: connecting theory and method. Hum Relat 73(4):441–463. https://doi.org/10.1177/0018726719899714

Poon SW, Rowlinson SM, Koh T, Deng Y (2013) Job burnout and safety performance in the Hong Kong construction industry. In: International Journal of Construction Management, vol 13, no 1, Taylor & Francis, pp 69–78. https://doi.org/10.1080/15623599.2013.10773206

Rashid MZA, Sambasivan M, Johari J (2003) The influence of corporate culture and organisational commitment on performance. J Manag Dev 22(7–8):708–728. https://doi.org/10.1108/02621710310487873/FULL/XML

Rothman J (2015) Linguistic and cognitive motivations for the typological primacy model (TPM) of third language (L3) transfer: timing of acquisition and proficiency considered. Biling Lang Cognit 18(2):179–190. https://doi.org/10.1017/S136672891300059X

Sigler TH, Pearson CM (2000) Creating an empowering culture: examining the relationship between organizational culture and perceptions of empowerment. J Qual Manag 5(1):27–52. https://doi.org/10.1016/S1084-8568(00)00011-0

Stanley SM, Markman HJ (1992) Assessing commitment in personal relationships. J Marriage Fam 54(3):595. https://doi.org/10.2307/353245

Talukder AKMMH (2019) Supervisor support and organizational commitment: the role of work-family conflict, job satisfaction, and work-life balance. J Employ Couns 56(3):98–116. https://doi.org/10.1002/JOEC.12125

Thorsen VC, Tharp ALT, Meguid T (2011) High rates of burnout among maternal health staff at a referral hospital in Malawi: a cross-sectional study. BMC Nurs 10(1):1–7. https://doi.org/10.1186/1472-6955-10-9/TABLES/4

Van Der Linden D, Keijsers GPJ, Eling P, Van Schaijk R (2005) Work stress and attentional difficulties: an initial study on burnout and cognitive failures. Work Stress 19(1):23–36. https://doi.org/10.1080/02678370500065275

Walters V, Lenton R, French S, Eyles J, Mayr J, Newbold B (1996) Paid work, unpaid work and social support: a study of the health of male and female nurses. Soc Sci Med 43(11):1627–1636. https://doi.org/10.1016/S0277-9536(96)00067-6

Wen-Cheng W, Chien-Hung L, Chung-Chieh L (2011) Thinking of the textbook in the ESL/EFL classroom. Engl Lang Teach 4(2):91. https://doi.org/10.5539/elt.v4n2p91

Wessells DT (1989) The etiology of job stress. Loss Grief Care 3(1–2):11–19. https://doi.org/10.1300/J132v03n01_05

Wu AHB (1998) Improving the utilization of clinical laboratory tests. J Eval Clin Pract 4(3):171–181. https://doi.org/10.1046/J.1365-2753.1998.00001.X

Yeboah T, Chigumira E, John I, Anyidoho NA, Manyong V, Flynn J, Sumberg J (2020) Hard work and hazard: young people and agricultural commercialisation in Africa. J Rural Stud 76:142–151. https://doi.org/10.1016/J.JRURSTUD.2020.04.027

Zhang M, Zhu CJ, Dowling PJ, Bartram T (2013) Exploring the effects of high-performance work systems (HPWS) on the work-related well-being of Chinese hospital employees. Int J Hum Resour Manag 24(16):3196–3212. https://doi.org/10.1080/09585192.2013.775026

Thông tin
Thông tin xuất bản

Springer Science and Business Media LLC

Thông tin tác giả