Weight-modeling of B2C system quality

Lai, 2007, An empirical assessment and application of SERVQUAL in mainland China's mobile communications industry, International Journal of Quality & Reliability Management, 24, 244, 10.1108/02656710710730852 Chan, 2001 Michlmayr, 2007, 22 Saunders, 2006, The software quality challenges of service oriented architectures in e-commerce, Software Quality Journal, 14, 65, 10.1007/s11219-006-6002-2 Ngai, 2007, A review for mobile commerce research and applications, Decision Support Systems, 43, 4 Yang, 2007, Designing secure e-commerce with role-based access control, International Journal of Web Engineering and Technology, 3, 73, 10.1504/IJWET.2007.011528 Ardissono, 2007, Personalization in E-Commerce Applications. The Adaptive Web, 4321, 485 Bhimani, 1996, Securing the Commercial Internet, Communications of the ACM, 39, 29, 10.1145/228503.228509 Lacoste, 2000, The Commerce Layer: A Framework for Commercial Transactions. SEMPER 2000, LNCS, 1854, 121 Proctor, 2003, Content Preparation and Management for E-Commerce Web Sites, Communications of the ACM, 46, 289, 10.1145/953460.953513 Li, 2004, Three Dimensional Model: An Analyzing Sketch for E-commerce Theories and Applications, 207 Kulkarni, 2005, Web Services: E-Commerce Partner Integration, IT-Pro, 23, 10.1109/MITP.2005.46 Zwass, 1996, Electronic Commerce: Structures and Issues, International Journal of Electronic Commerce, 1, 3, 10.1080/10864415.1996.11518273 Bidgoli, 2002 Elfriede, 2001 Dunn, 2003, Designing Safety – Critical Computer Systems, IEEE Computer, 40, 10.1109/MC.2003.1244533 Garcia, 2003, TCP-W E-Commerce Benchmark Evaluation, IEEE Computer, 42, 10.1109/MC.2003.1178045 Papazoglou, 2001, Agent oriented support in e-business technology, Communications of the ACM, 44, 71, 10.1145/367211.367268 Hsia, 2008, The e-commerce value matrix and use case model: a goal-driven methodology for eliciting B2C application requirements, Information & Management, 45, 321, 10.1016/j.im.2008.04.001 Nielsen, 2000 Hong, 2002, A Laboratory study of Customers' preferences and purchasing behavior with regards to software components, The DATA BASE for Advances in Information Systems, 33, 23, 10.1145/569905.569909 Abran, 2003, Usability Meanings and Implementations in ISO Standards, Software Quality Journal, 11, 325, 10.1023/A:1025869312943 Holzinger, 2005, Usability Engineering Methods for Software Developers, Communications of the ACM, 48, 71, 10.1145/1039539.1039541 Kelli, 2005, A Quality Framework for Web Site Quality: User Satisfaction and Quality Assurance, 930 Henfridsson, 2003, Developing E-commerce in Internetworked Organizations: A Case of Customer Involvement Throughout the Computer Gaming Value Chain, The DATA BASE for the Advances in Information Systems, 33, 38, 10.1145/590806.590812 Chen, 2004, Customer Acceptance of Virtual Stores: A Theoretical Model and Critical Success Factors for Virtual Stores, The DATA BASE for Advances in Information Systems, 35, 8, 10.1145/1007965.1007968 Chen, 2005, Modeling of User Acceptance of Customer E-Commerce Website, 454 Zhou, 2007, Online shopping acceptance model-A critical survey of consumer factors in online shopping, Journal of Electronic Commerce Research, 8, 41 DeLone, 2003, The DeLone and McLean model of information systems success: a ten-year update, Journal of Management Information Systems, 19, 9, 10.1080/07421222.2003.11045748 Bressoles, 2004, Electronic Service Quality: A Comparison of Three Measurement Scales Olsina, 2000, E-commerce Site Evaluation: a Case Study, 239 Nielsen, 2001 Offutt, 2002, Quality Attributes of Web Applications, IEEE Software, 19, 25, 10.1109/52.991329 Egger, 2001, Affective Design of E-Commerce User Interfaces: How to Maximise Perceived Trustworthiness, 317 Slyke, 2004, Factors Influencing the Adoption of Web – Based Shopping: The Impact of Trust, The DATA BASE for Advances in Information Systems, 35, 32, 10.1145/1007965.1007969 Holsapple, 2005, The dynamics of trust in B2C e-commerce: a research model and agenda, 377 Moores, 2005, Do customers understand the role pf privacy in E-commerce, Com. of the ACM, 48, 86, 10.1145/1047671.1047674 HcHaney, 2002, A validation of the end-user computing satisfaction instrument in Taiwan, Information and Management, 39, 503, 10.1016/S0378-7206(01)00119-7 Georgiadou, 2003, GEQUAMO — A Generic, Multilayered, Customisable, Software Quality Model, Software Quality Journal, 11, 313, 10.1023/A:1025817312035 Barnes, 2002, An Integrative approach to the assessment of e-commerce quality, Journal of Electronic Commerce Research, 3, 114 Molla, 2001, E-commerce systems success: An attempt to extend and respecify the Delone and Maclean model of IS success, Journal of Electronic Commerce Research, 2, 131 ISO/IEC 9126, 2001 Cote, 2005, The Evolution Path for Industrial Software Quality Evaluation Methods Applying ISO/IEC 9126:2001 Quality Model: Example of MITRE's SQAE Method, Software Quality Journal, 13, 17, 10.1007/s11219-004-5259-6 Losavio, 2004, ISO quality standards for measuring architectures, The Journal of Systems and Software, 72, 209, 10.1016/S0164-1212(03)00114-6 Stefani, 2008, E-commerce system quality assessment using a model based on ISO 9126 and Belief, Software Quality Journal, 16, 107, 10.1007/s11219-007-9032-5 Stefani, 2004, Experimental Based Tool Calibration used for Assessing the Quality of E-Commerce Systems, 1, 26 Stefani, 2003, Modelling E-Commerce Systems' Quality with Belief Networks, 13 Kitchenham, 1996, Software quality: the elusive target, IEEE Software, 13, 12, 10.1109/52.476281 Xenos, 1997, Measuring perceived software quality, International Journal: Information and Software Technology, 39, 417, 10.1016/S0950-5849(96)01154-8 Schulmeyer, 1999 Tian, 2005 Kithcenham, 1996, Evaluating Software Engineerineg Methods and Tool;Part 1: The Evaluation Context and Evaluation Methods, ACM SIGSOFT, Software Engineering Notes, 21, 11, 10.1145/381790.381795 Wang, 2001, An instrument for measuring customer satisfaction toward web sites that market digital products and services, Journal of Electronic Commerce Research, 2, 89 Issac, 2003, Determinants of software quality: customer's perspective, TQM & Business Excellence, 14, 1053, 10.1080/1478336032000090950 Fenton, 1997 Patton, 2004, Technologies for Trust in Electronic Commerce, Electronic Commerce Research, 4, 9, 10.1023/B:ELEC.0000009279.89570.27 Ranganathan, 2002, Key dimensions of business-to-customer web sites, Information & Management, 39, 457, 10.1016/S0378-7206(01)00112-4 Barga, 2004, Recovery Guarantees for Internet Applications, ACM Transactions on Internet Technology, 4, 289, 10.1145/1013202.1013205