Using logistic regression formulation to monitor heterogeneous usage rate for subscription-based services
Tài liệu tham khảo
Ahn, 2006, Customer churn analysis: Churn determinants and mediation effects of partial defection in the Korean mobile telecommunications service industry, Telecommunications Policy, 30, 552, 10.1016/j.telpol.2006.09.006
Berry, 2004
Biswas, 2008, A risk-adjusted CUSUM in continuous time based on the Cox model, Statistics in Medicine, 27, 3382, 10.1002/sim.3216
Buckinx, 2005, Customer base analysis: partial defection of behaviorally loyal clients in a non-contractual FMCG retail setting, European Journal of Operational Research, 164, 252, 10.1016/j.ejor.2003.12.010
Burez, 2007, CRM at a pay-TV company: Using analytical models to reduce customer attrition by targeted marketing for subscription services, Expert Systems with Applications, 32, 277, 10.1016/j.eswa.2005.11.037
Chen, 2002, Stochastic modeling of usage patterns in a web-based information system, Journal of the American Society for Information Science and Technology, 53, 536, 10.1002/asi.10076
Coussement, 2008, Integrating the voice of customers through call center emails into a decision support system for churn prediction, Information and Management, 45, 164, 10.1016/j.im.2008.01.005
Dover, 2006, Asymmetric effects of dynamic usage behavior on duration in subscription-based online service, Journal of Interactive Marketing, 20, 5, 10.1002/dir.20063
Fader, 2007, How to project customer retention, Journal of Interactive Marketing, 21, 76, 10.1002/dir.20074
Giudici, 2009
Ha, 2002, Customer’s time-variant purchase behavior and corresponding marketing strategies: An online retailer’s case, Computers and Industrial Engineering, 43, 801, 10.1016/S0360-8352(02)00141-9
Hogg, 1983
Jearkpaporn, 2007, Process monitoring for mean shifts for multiple stage processes, International Journal of Production Research, 45, 5547, 10.1080/00207540701325371
Jiang, 2007, A statistical process control approach to business activity monitoring, IIE Transactions, 39, 235, 10.1080/07408170600743912
Johnson, 2004, On the depth and dynamics of online search behavior, Management Science, 50, 299, 10.1287/mnsc.1040.0194
Larivie, 2005, Predicting customer retention and profitability by using random forests and regression forests techniques, Expert Systems with Applications, 29, 472, 10.1016/j.eswa.2005.04.043
Loredo, 2002, Model-based control chart for autoregressive and correlated data, Quality and Reliability Engineering International, 18, 489, 10.1002/qre.497
Lu, 1998, Control chart for multivariate attribute processes, International Journal of Production Research, 36, 3477, 10.1080/002075498192166
Myers, 2002
Montgomery, 2005
Niaki, 2007, Skewness reduction approach in multi-attribute process monitoring, Communications in Statistics – Theory and Methods, 36, 2313, 10.1080/03610920701215456
Patel, 1973, Quality control methods for multivariate binomial and Poisson distributions, Technometrics, 15, 103, 10.2307/1266828
Pettersson, 2004, SPC with applications to churn management, Quality and Reliability Engineering International, 20, 397, 10.1002/qre.654
Pfeifer, 2000, Modeling customer relationships as Markov chains, Journal of Interactive Marketing, 14, 43, 10.1002/(SICI)1520-6653(200021)14:2<43::AID-DIR4>3.0.CO;2-H
Qian, 2006, Churn detection via customer profile modeling, International Journal of Production Research, 44, 2913, 10.1080/00207540600632240
Sego, 2009, Risk-adjusted monitoring of survival times, Statistics in Medicine, 28, 1386, 10.1002/sim.3546
Skinner, 2003, Process monitoring for multiple count data using generalized linear model based control, International Journal of Production Research, 41, 1167, 10.1080/00207540210163964
Skinner, 2004, Generalized linear model-based control charts for discrete semiconductor process data, Quality and Reliability Engineering International, 20, 777, 10.1002/qre.603
Steiner, 2010, Risk-adjusted survival time monitoring with an updating exponentially weighted moving average (EWMA) control chart, Statistics in Medicine, 29, 444, 10.1002/sim.3788
Tsung, 2007, Applying manufacturing batch techniques to fraud detection with incomplete customer information, IIE Transactions, 39, 671, 10.1080/07408170600897510
