Using Qualitative and Quantitative Patient Satisfaction Data to Improve the Quality of Cardiac Care

Winslow, 1994, In health care low costs beat high quality, Wall Street Journal, Bl Batalden, 1993, A framework for continual improvement of health care: Building and applying professional and improvement knowledge to test changes in daily work, Jt Comm J Qual Improv, 19, 424 Berwick, 1989, Continuous improvement as an ideal in health care, N Engl J Med, 320, 53, 10.1056/NEJM198901053200110 Gerteis, 1993, Introduction: Medicine and health from the patient’s perspective Gerteis, 1993, Culture, leadership, and service in the patient-centered hospital Shortell SM, et al: Assessing the impact of continuous quality improvement/total quality management: Concept vs implementation (abstr). Presented at the 11th Annual AHSR/FHSR meeting, San Diego, Jun 1994. Cleary, 1991, Patients evaluate their hospital care: A national survey, Health Aff, 10, 254, 10.1377/hlthaff.10.4.254 Delbanco, 1992, Enriching the doctor-patient relationship by inviting the patient’s perspective, Ann Intern Med, 116, 414, 10.7326/0003-4819-116-5-414 Roethlisberger, 1939 Campbell, 1995, Hawthorne effect: Implications for prehospital research, Ann Emerg Med, 26, 590, 10.1016/S0196-0644(95)70009-9 Parsons, 1994