Toward a theory of competencies for the management of product complexity: Six case studies

Journal of Operations Management - Tập 26 - Trang 590-610 - 2008
David J. Closs1, Mark A. Jacobs1, Morgan Swink1, G. Scott Webb1
1Department of Supply Chain Management, Eli Broad Graduate School of Management, N370 North Business Complex, Michigan State University, East Lansing, MI 48824, United States

Tóm tắt

AbstractBusiness units in six Fortune 500 companies were studied to develop better understanding regarding drivers of product portfolio complexity and the means to manage them. Our research focuses on identifying important competencies for managing product portfolio complexity and on the development of appropriate theoretical explanations. We found three important competencies: product/technology portfolio strategy, organization and governance regarding complexity decisions, and product design and decision support systems. We explicate these competencies using a socio‐technical systems theoretical perspective. Our findings provide the basis for a model describing the impact of complexity and complexity management on business unit profitability.

Tài liệu tham khảo

10.1287/orsc.6.2.147 Avgerou C., 2004, The Social Study of Information and Communication Technology: Innovation Actors and Contexts, 290 Baldwin C.Y., 1997, Managing in an age of modularity, Harvard Business Review, 75, 84 Baldwin C.Y., 2000, Design Rules, 471, 10.7551/mitpress/2366.001.0001 10.1287/mksc.18.2.137 Blau P.M., 1971, The Structure of Organizations Chang T.S., 1995, Proceedings of the 1995 ASME Design Engineering Technical Conferences—21st International Conference on Advances in Design Automation 10.1177/001872678704000303 10.1177/001872677602900806 Clark K.B., 1991, Product Development Performance: Strategy, Organization, and Management in the World Auto Industry, 409 10.1016/S0003-6870(00)00009-0 10.1080/08956308.1997.11671152 10.1287/orsc.10.3.358 10.2307/258557 Ellram L.M., 1996, The use of the case study method in logistics research, Journal of Business Logistics, 17, 93 Emery F.E., 1971, Towards a New Philosophy of Management, 230 10.1287/mnsc.45.3.297 10.1287/mnsc.45.6.771 Flood R.L., 1988, Dealing with Complexity: An Introduction to the Theory and Application of Systems Science, 289, 10.1007/978-1-4684-7799-3 Galbraith J.R., 1973, Designing Complex Organizations, 150 Galbraith J.R., 1977, Organizational Design, 426 10.1080/13662710120034392 Glaser B.G., 1967, The Discovery of Grounded Theory: Strategies for Qualitative Research, 271 10.1002/smj.4250171110 10.2307/3152062 Gupta S., 1999, Integrated component and supplier selection for a product family, Production and Operations Management, 8, 163, 10.1111/j.1937-5956.1999.tb00368.x 10.1080/07408170008967433 10.1016/S0923-4748(01)00036-4 10.1016/S0923-4748(01)00037-6 10.1287/mnsc.36.10.1216 10.1016/S0737-6782(01)00093-5 Kotz J., 1996, Chemistry and Chemical Reactivity, 952 10.1287/mnsc.47.1.52.10665 Lancaster K., 1979, Variety, Equity and Efficiency: Product Variety in an Industrial Society, 373, 10.7312/lanc94538 10.1287/mksc.9.3.189 10.1177/001872679705000504 10.1016/0272-6963(93)90002-7 10.1080/00208825.1985.11656407 McGrath M.E., 2001, Product Strategy for High Technology Companies, 378 10.1016/S0272-6963(98)00023-0 Meyer M.H., 1997, The Power of Product Platforms: Building Value and Cost Leadership, 267 10.1080/08956308.2001.11671405 10.1287/mnsc.43.1.88 Miles M.B., 1984, Qualitative Data Analysis: A Sourcebook of New Methods, 263 10.1287/mksc.3.4.288 10.1287/mnsc.47.1.189.10662 10.1108/01409170310783484 10.1177/002188638602200303 10.5465/amr.1989.4308389 Price J.L., 1986, Complexity: Handbook of Organizational Measurement 10.1016/0166-4972(91)90021-U 10.1016/0166-4972(92)90003-Z Qiang T., 2004, Measuring modularity‐based manufacturing practices and their impact on mass customization capability: a customer‐driven perspective, Decision Sciences, 35, 147, 10.1111/j.00117315.2004.02663.x Quelch J.A., 1994, Extend profits, not product lines, Harvard Business Review, 72, 153 10.1287/mnsc.47.12.1588.10237 10.1287/mksc.9.3.207 Robertson D., 1998, Planning for product platforms, Sloan Management Review, 39, 19 Rosenthal R., 1991, Essentials of Behavioral Research: Methods and Data Analysis, 692 10.1287/opre.19.2.491 10.1016/S0272-6963(02)00027-X 10.1002/smj.4250171107 10.1016/j.indmarman.2003.08.017 10.1177/002188638602200306 10.1504/IJPD.2005.006667 10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z 10.1509/jmkr.2005.42.4.431 Thompson J.D., 1967, Organizations in Action, 192 10.1177/001872675100400101 K.Ulrich K.Tung.Fundamentals of product modularityProceedings of the 1991 ASME Design Engineering Technical Conferences—Conference on Design/Manufacture IntegrationMiami FL1991;73–79 10.1108/01443570210414329 10.1016/j.jom.2004.08.002 Webster, 1964, Webster's Third new International Dictionary of the English Language 10.5465/amj.2007.24160637 Whitten K., 1984, General Chemistry, 974 Yin R.K., 2003, Case Study Research: Design and Methods, 166