Tour leaders’ job crafting and job outcomes: The moderating role of perceived organizational support
Tóm tắt
Từ khóa
Tài liệu tham khảo
Ajzen, 1991, The theory of planned behavior, Organizational Behavior and Human Decision Processes, 50, 179, 10.1016/0749-5978(91)90020-T
Bagozzi, 1988, On the evaluation of structural equation models, Journal of the Academy of Marketing Science, 16, 76, 10.1007/BF02723327
Bakker, 2007, The job demands-resources model: State of the art, Journal of Managerial Psychology, 22, 309, 10.1108/02683940710733115
Bakker, 2004, Using the job demands-resources model to predict burnout and performance, Human Resource Management, 43, 83, 10.1002/hrm.20004
Bakker, 2012, Proactive personality and job performance: The role of job crafting and work engagement, Human Relations, 65, 1359, 10.1177/0018726712453471
Bandura, 1977, Self-efficacy: Toward a unifying theory of behavioral change, Psychological Review, 84, 191, 10.1037/0033-295X.84.2.191
Bechky, 2003, Sharing meaning across occupational communities: The transformation of understanding on a production floor, Organization Science, 14, 312, 10.1287/orsc.14.3.312.15162
Benkhoff, 1997, Ignoring commitment is costly: New approaches establish the missing link between commitment and performance, Human Relations, 50, 701, 10.1177/001872679705000604
Berg, 2010, Perceiving and responding to challenges in job crafting at different ranks: When proactivity requires adaptivity, Journal of Organizational Behavior, 31, 158, 10.1002/job.645
Bowie, 2005, Tourist satisfaction: A view from a mixed international guided package tour, Journal of Vocation Marketing, 11, 303, 10.1177/1356766705056628
Bureau, 2011
Campion, 1993, Follow-up and extension of the interdisciplinary costs and benefits of enlarged jobs, Journal of Applied Psychology, 78, 339, 10.1037/0021-9010.78.3.339
Chen, 2012, Investigating the antecedents and consequences of burnout and isolation among flight attendants, Tourism Management, 33, 868, 10.1016/j.tourman.2011.09.008
Chen, 2014, Job crafting and job engagement: The mediating role of person-job fit, International Journal of Hospitality Management, 37, 21, 10.1016/j.ijhm.2013.10.006
Chiang, 2012, The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior, International Journal of Hospitality Management, 31, 180, 10.1016/j.ijhm.2011.04.011
Chiang, 2008, The antecedents and consequences of psychological empowerment: The case of Taiwan’s hotel companies, Journal of Hospitality & Tourism Research, 32, 40, 10.1177/1096348007309568
Cho, 2008, Organizational citizenship behavior and employee performance: A moderating effect of work status in restaurant employees, Journal of Hospitality & Tourism Research, 32, 307, 10.1177/1096348008317390
Crawford, 2010, Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test, Journal of Applied Psychology, 95, 834, 10.1037/a0019364
Demerouti, 2001, The job demands-resources model of burnout, Journal of Applied Psychology, 86, 499, 10.1037/0021-9010.86.3.499
Eisenberger, 1997, Perceived organizational support, discretionary treatment, and job satisfaction, Journal of Applied Psychology, 82, 812, 10.1037/0021-9010.82.5.812
Eisenberger, 1986, Perceived organizational support, Journal of Applied Psychology, 71, 500, 10.1037/0021-9010.71.3.500
Erdogan, 2004, Work value congruence and intrinsic career success: The compensatory roles of leader-member exchange and perceived organizational support, Personnel Psychology, 57, 305, 10.1111/j.1744-6570.2004.tb02493.x
Fornell, 1981, Evaluating structure equations models with unobservable variables and measurement error, Journal of Marketing Research, 18, 39, 10.2307/3151312
Ghitulescu, 2007
Grant, 2009, Redesigning work design theories: The rise of relational and proactive perspectives, Academy of Management Annals, 3, 317, 10.1080/19416520903047327
Gunlu, 2010, Job satisfaction and organizational commitment of hotel managers in Turkey, International Journal of Contemporary Hospitality Management, 22, 693, 10.1108/09596111011053819
Hair, 2006
Harris, 2007, The moderating effects of justice on the relationship between organizational politics and workplace attitudes, Journal of Business and Psychology, 2, 135, 10.1007/s10869-007-9054-9
Hemdi, 2009, Investigating hotel employees’ organizational commitment: The influence of human resource management practices and perceived organizational support, Journal of Tourism, Hospitality & Culinary Arts, 1, 1
Heung, 2008, Effect of tour leader’s service quality on agency’s reputation and customers’ word-of-mouth, Journal of Vocation Marketing, 14, 305, 10.1177/1356766708094752
Hobfoll, 1989, Conservation of resources: A new attempt at conceptualizing stress, American Psychologist, 44, 513, 10.1037/0003-066X.44.3.513
Hochwarter, 2006, The interaction of social skill and organizational support on job performance, Journal of Applied Psychology, 91, 482, 10.1037/0021-9010.91.2.482
Imran, 2014, Relationship between job satisfaction, job performance, attitude towards work, and organizational commitment, Entrepreneurship and Innovation Management Journal, 2, 135
Janssen, 2004, Specific relationships between job demands, job resources and psychological outcomes and the mediating role of negative work-home interference, Journal of Vocational Behavior, 65, 411, 10.1016/j.jvb.2003.09.004
Jaramillo, 2005, A meta-analysis of the relationship between organizational commitment and salesperson job performance: 25 years of research, Journal of Business Research, 58, 705, 10.1016/j.jbusres.2003.10.004
Johlke, 2000, Supervisor communication practices and service employee job outcomes, Journal of Service Research, 3, 154, 10.1177/109467050032004
Judge, 2001, The job satisfaction-job performance relationship: A qualitative and quantitative review, Psychological Bulletin, 127, 376, 10.1037/0033-2909.127.3.376
Karatepe, 2011, Do job resources moderate the effect of emotional dissonance on burnout? A study in the city of Ankara, Turkey, International Journal of Contemporary Hospitality Management, 23, 44, 10.1108/09596111111101661
Karatepe, 2012, The effects of coworker and perceived organizational support on hotel employee outcomes: The moderating role of job embeddedness, Journal of Hospitality & Tourism Research, 36, 495, 10.1177/1096348011413592
Karatepe, 2009, The effects of two directions of conflict and facilitation on frontline employees job outcomes, The Service Industries Journal, 29, 977, 10.1080/02642060902749716
Karatepe, 2014, Job embeddedness as a moderator of the impact of organisational justice on turnover intentions: A study in Iran, International Journal of Tourism Research, 16, 22, 10.1002/jtr.1894
Karatepe, 2006, The effects of selected individual characteristics on frontline employee performance and job satisfaction, Tourism Management, 27, 547, 10.1016/j.tourman.2005.02.009
Kim, 2009, The effect of management commitment to service on employee service behaviors: The mediating role of job satisfaction, Journal of Hospitality & Tourism Research, 33, 369, 10.1177/1096348009338530
Kristof-Brown, 2005, Consequences of individuals’ fit at work: A meta-analysis of person-job, person-organization, person-group, and person-supervisor fit, Personnel Psychology, 58, 281, 10.1111/j.1744-6570.2005.00672.x
Leana, 2009, Work process and quality of care in early childhood education: The role of job crafting, Academy of Management Journal, 52, 1169, 10.5465/AMJ.2009.47084651
Lee, 2007, Perceived organizational support and affective commitment: The mediating role of organization-based self-esteem in the context of job insecurity, Journal of Organizational Behavior, 28, 661, 10.1002/job.431
Lee, 2015, Workplace relationship quality and employee job outcomes in hotel firms, Journal of Human Resources in Hospitality & Tourism, 14, 398, 10.1080/15332845.2015.1002068
LePine, 2005, A meta-analytic test of the challenge stressor-hindrance stressor framework: An explanation for inconsistent relationships, Academy of Management Journal, 48, 764, 10.5465/AMJ.2005.18803921
Lin, 2007, To share or not to share: modeling knowledge sharing using exchange ideology as a moderator, Personnel Review, 36, 457, 10.1108/00483480710731374
Lin, 2008, Female tour leaders as advertising endorsers, The Service Industries Journal, 28, 1265, 10.1080/02642060802230239
Llorens, 2006, Testing the robustness of the job demands-resources model, International Journal of Stress Management, 13, 378, 10.1037/1072-5245.13.3.378
Locke, 1976, The nature and consequences of job satisfaction, 1297
Loscocco, 1989, The interplay of personal and job characteristics in determining work commitment, Social Science Research, 18, 370, 10.1016/0049-089X(89)90013-6
Luoh, 2014, The effects of age stereotypes on tour leader roles, Journal of Travel Research, 53, 111, 10.1177/0047287513482774
Lynch, 1999, Perceived organizational support: Inferior versus superior performance by wary employees, Journal of Applied Psychology, 84, 467, 10.1037/0021-9010.84.4.467
McCain, 2010, Organizational justice, employees’ ethical behavior, and job satisfaction in the casino industry, International Journal of Contemporary Hospitality Management, 22, 992, 10.1108/09596111011066644
Meyer, 1989, Organizational commitment and job performance: It’s the nature of the commitment that counts, Journal of Applied Psychology, 74, 152, 10.1037/0021-9010.74.1.152
Milkovich, 2005
Nadiri, 2010, An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry, International Journal of Hospitality Management, 29, 33, 10.1016/j.ijhm.2009.05.001
Niehoff, 1993, Justice as a mediator of the relationships between methods of monitoring and organizational citizenship behavior, Academy of Management Journal, 36, 527, 10.2307/256591
Nunnally, 1978
Parker, 2001, Future work design research and practice: Towards an elaborated model of work design, Journal of Occupational and Organizational Psychology, 74, 413, 10.1348/096317901167460
Podsakoff, 2003, Common method biases in behavioral research: A critical review of the literature and recommended remedies, Journal of Applied Psychology, 88, 879, 10.1037/0021-9010.88.5.879
Porter, 1974, Organizational commitment, job satisfaction and turnover among psychiatric technicians, Journal of Applied Psychology, 59, 603, 10.1037/h0037335
Rhoades, 2002, Perceived organizational support: A review of the literature, Journal of Applied Psychology, 87, 698, 10.1037/0021-9010.87.4.698
Riggle, 2009, A meta-analysis of the relationship between perceived organizational support and job outcomes: 20 years of research, Journal of Business Research, 62, 1027, 10.1016/j.jbusres.2008.05.003
Schaufeli, 2004, Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study, Journal of Organizational Behavior, 25, 293, 10.1002/job.248
Seong, 2012, Testing multidimensional models of person-group fit, Journal of Managerial Psychology, 27, 536, 10.1108/02683941211252419
Shore, 1989, Job satisfaction and organizational commitment in relation to work performance and turnover intentions, Human Relations, 42, 625, 10.1177/001872678904200705
Slemp, 2013, The job crafting questionnaire: A new scale to measure the extent to which employees engage in job crafting, International Journal of Wellbeing, 3, 126
Spector, 1997
Stamper, 2003, The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes, Journal of Management, 29, 569, 10.1016/S0149-2063(03)00025-4
Tims, 2010, Job crafting: Towards a new model of individual job redesign, SA Journal of Industrial Psychology, 36, 1, 10.4102/sajip.v36i2.841
Tims, 2012, Development and validation of the job crafting scale, Journal of Vocational Behavior, 80, 173, 10.1016/j.jvb.2011.05.009
Tims, 2014, Daily job crafting and the self-efficacy–performance relationship, Journal of Managerial Psychology, 29, 490, 10.1108/JMP-05-2012-0148
Tims, 2013, Job crafting at the team and individual level: Implications for work engagement and performance, Group & Organization Management, 38, 427, 10.1177/1059601113492421
Treadway, 2005, The role of age in the perceptions of politics-job performance relationship: A three-study constructive replication, Journal of Applied Psychology, 90, 872, 10.1037/0021-9010.90.5.872
Tsaur, 2011, Do job characteristics lead to employee creativity in travel agencies?, International Journal of Tourism Research, 13, 191, 10.1002/jtr.809
Van de Vijver, 1996, Translating tests: Some practical guidelines, European Psychologist, 1, 89, 10.1027/1016-9040.1.2.89
Wallace, 2009, Work stressors, role-based performance, and the moderating influence of organizational support, Journal of Applied Psychology, 94, 254, 10.1037/a0013090
Wang, 2010, Group package tour leader’s intrinsic risks, Annals of Tourism Research, 37, 154, 10.1016/j.annals.2009.08.004
Weiler, 2014
Williams, 1991, Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors, Journal of Management, 17, 601, 10.1177/014920639101700305
Wong, J, Y., & Lee, W. H. (2012). Leadership through service: An exploratory study of the leadership styles of tour leaders. Tourism Management, 33(5), 1112-1121.
Wong, 2009, Emotional labor of the tour leaders: An exploratory study, Tourism Management, 30, 249, 10.1016/j.tourman.2008.06.005
World Federation of Tourist Guide Associations. (2003). What is a tourist guide? http://www.wftga.org/main.php?page=what_is_a_tourist_guide.
Wrzesniewski, 2001, Crafting a job: Revisioning employees as active crafters of their work, Academy of Management Review, 26, 179, 10.5465/amr.2001.4378011
Yen, 2013, Perceptions of environmental management and employee job attitudes in hotel firms, Journal of Human Resources in Hospitality & Tourism, 12, 155, 10.1080/15332845.2013.752709
Zacher, 2011, Eldercare demands, strain, and work engagement: The moderating role of perceived organizational support, Journal of Vocational Behavior, 79, 667, 10.1016/j.jvb.2011.03.020