Timeliness in Ambulatory Care Treatment

Journal of Ambulatory Care Management - Tập 26 Số 2 - Trang 138-149 - 2003
Kelly M. Leddy1,2, Dennis O. Kaldenberg1,2, Boris W. Becker1,2
1The Department of Marketing, Oregon State University, Corvallis, Ore. (Becker).
2The Department of Research Operations and Services, Press Ganey Associates, Inc., South Bend, Ind. (Leddy, Kaldenberg)

Tóm tắt

Từ khóa


Tài liệu tham khảo

Baker, 1996, Journal of the Academy of Marketing Science, 24, 338, 10.1177/0092070396244005

Drain, 2001, Journal of Ambulatory Care Management, 24, 30, 10.1097/00004479-200104000-00005

Hall, 1995, Journal of Health Care Marketing, 15, 54

Hill-Smith, 1989, Journal of the Royal College of General Practitioners, 39, 492

Katz, 1991, Sloan Management Review, 32, 44

Lovelock, 1996, Upper Saddle River, NJ, Prentice

Morcos, 1997, Annals of Internal Medicine, 126, 155

Mowen, 1993, Journal of Health Care Marketing, 13, 26

Richins, 1998, Journal of Healthcare Management, 43, 281, 10.1097/00115514-199805000-00011

Thompson, 1995, Academic Emergency Medicine, 2, 1057, 10.1111/j.1553-2712.1995.tb03150.x

Zeithaml, 1996, New York, M, cGraw