The technostress trifecta ‐ techno eustress, techno distress and design: Theoretical directions and an agenda for research

Information Systems Journal - Tập 29 Số 1 - Trang 6-42 - 2019
Monideepa Tarafdar1, Cary L. Cooper2, Jean‐François Stich3
1Lancaster University Management School, Lancaster, UK
2Alliance Manchester Business School, University of Manchester, Manchester, UK
3ICN Business School, CEREFIGE, Nancy, France

Tóm tắt

AbstractTechnostress—defined as stress that individuals experience due to their use of Information Systems—represents an emerging phenomenon of scholarly investigation. It examines how and why the use of IS causes individuals to experience various demands that they find stressful. This paper develops a framework for guiding future research in technostress experienced by individuals in organizations. We first review and critically analyse the state of current research on technostress reported in journals from the IS discipline and the non‐IS disciplines that study stress in organizations (eg, organizational behaviour and psychological stress). We then develop our framework in the form of the “technostress trifecta”—techno‐eustress, techno‐distress, and Information Systems design principles for technostress. The paper challenges 3 key ideas imbued in the existing technostress literature. First, it develops the argument that, in contrast to negative outcomes, technostress can lead topositive outcomes such as greater effectiveness and innovationat work. Second, it suggests that instead of limiting the role of IS to that of being a stress creator in the technostress phenomenon, it should beexpanded to that of enhancing the positive and mitigating the negative effects of technostressthrough appropriate design. Third, it lays the groundwork for guiding future research in technostress through aninterdisciplinary framing that enriches both the IS and the psychological stress literaturesthrough a potential discourse of disciplinary exchange.

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Information Systems Journal

Tập 29 Số 1

6-42

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