The role of mediation in resolving workplace relationship conflict

International Journal of Law and Psychiatry - Tập 39 - Trang 52-59 - 2015
Donna Margaret McKenzie1
1Institute for Safety, Compensation and Recovery Research, Monash University, Melbourne, Australia

Tài liệu tham khảo

Alberstein, 2010, Forms of mediation and law: Cultures of dispute resolution, 106 Allan, 2006, Exploration of the association between apology and forgiveness amongst victims of human rights violations, Behavioral Sciences and the Law, 24, 87, 10.1002/bsl.689 Bingham, 2004, Employment dispute resolution: The case for mediation, Conflict Resolution Quarterly, 22, 145, 10.1002/crq.96 Bingham, 2012, Transformative mediation at the United States Postal Service, Negotiation and Conflict Management Research, 5, 354, 10.1111/j.1750-4716.2012.00112.x Bingham, 2001, Mediation's impact on formal discrimination complaint filing: Before and after the REDRESS™ program at the U.S. Postal Service, Review of Public Personnel Administration, 21, 308, 10.1177/0734371X0102100403 Bollen, 2013, The role of hierarchy in face-to-face and e-supported mediations: The use of an online intake to balance hierarchy, Negotiation and Conflict Management Research, 6, 305, 10.1111/ncmr.12015 Brett, 1996, The effectiveness of mediation: An independent analysis of cases handled by four major service providers, Negotiation, 259, 10.1111/j.1571-9979.1996.tb00099.x Bush, 2001, Handling workplace conflict: Why transformative mediation?, Hofstra Labor & Employment Law Journal, 18, 367 Campbell, 2010, Therapeutic jurisprudence: A framework for evidence-informed health care policymaking, International Journal of Law and Psychiatry, 33, 281, 10.1016/j.ijlp.2010.09.001 Caulfield, 2004, A review of occupational stress interventions in Australia, International Journal of Stress Management, 11, 149, 10.1037/1072-5245.11.2.149 Colsky, 2001, Delivering transformative mediation to every zip code, Labor Law Journal, 52, 185 Cotton, 2008, Psychological injury in the workplace, InPsych, 8 Davidheiser, 2006, Harmony, peacemaking, and power: Controlling processes and African mediation, Conflict Resolution Quarterly, 23, 281, 10.1002/crq.138 Della Noce, 2010, Clarifying the theoretical underpinnings of mediation: Implications for practice and policy, 95 Dollard, 2004, Incorporating psychosocial issues into our conceptual models of OHS, Journal of Occupational Health and Safety Australia New Zealand, 20, 345 Elshaug, 2004, Psychological injury in the workplace: Prevention and best-practice intervention, Journal of Occupational Health and Safety Australia New Zealand, 20, 523 Fineman, 2000, Emotional arenas revisited, 1 Forsyth, 2012, Workplace conflict resolution in Australia: The dominance of the public dispute resolution framework and the limited role of ADR, The International Journal of Human Resource Management, 23, 476, 10.1080/09585192.2012.641080 Greer, 2013, Power and status in conflict and negotiation research: Introduction to the special issue, Negotiation and Conflict Management Research, 6, 239, 10.1111/ncmr.12021 Guthrie, 2010, Work-related stress in Australia: The effects of legislative interventions and the cost of treatment, International Journal of Law and Psychiatry, 33, 101, 10.1016/j.ijlp.2009.12.003 Haines, 2004, Workers' compensation for psychological injury: Personal and environmental correlates, Work, 22, 183 Haines, 2006, Workers' compensation for psychological injury: Demographic and work-related correlates, Work, 26, 57 Hallberlin, 2001, Transforming workplace culture through mediation: Lessons learned from swimming upstream, Hofstra Labor & Employment Law Journal, 18, 375 Harkavy, 1999, Privatizing workplace justice: The advent of mediation in resolving sexual harassment disputes, Wake Forest Law Review, 34, 135 Harlos, 2004, Preferences for mediating personal harassment at work: A theory-driven approach Intrater, 2001, The lawyer's role in institutionalizing ADR, Hofstra Labor & Employment Law Journal, 18, 469 Kelloway, 2005, Building healthy workplaces: What we know so far, Canadian Journal of Behavioural Science, 37, 223, 10.1037/h0087259 Kelloway, 2008, The psychosocial environment: Towards an agenda for research, International Journal of Workplace Health Management, 1, 50, 10.1108/17538350810865596 Kidder, 2007, Restorative justice: Not “rights”, but the right way to heal relationships at work, International Journal of Conflict Management, 18, 4, 10.1108/10444060710759291 King, 2008, Restorative justice, therapeutic jurisprudence and the rise of emotionally intelligent justice, Melbourne University Law Review, 32, 1096 King, 2007, Using alternative therapeutic intervention strategies to reduce the costs and anti-therapeutic effects of work stress and litigation, Journal of Judicial Administration, 17, 30 Lamontagne, 2007, A systematic review of the job-stress intervention evaluation literature, 1990–2005, International Journal of Occupational and Environmental Health, 13, 268, 10.1179/oeh.2007.13.3.268 Lewicki, 1992, Models of conflict, negotiation and third party intervention: A review and synthesis, Journal of Organizational Behavior, 13, 209, 10.1002/job.4030130303 Lippel, 2007, Workers describe the effect of the workers' compensation process on their health: A Quebec study, International Journal of Law and Psychiatry, 30, 427, 10.1016/j.ijlp.2007.06.013 Lipsky, 2004, Commentary: Research on employment dispute resolution: Toward a new paradigm, Conflict Resolution Quarterly, 22, 175, 10.1002/crq.97 Lutgen-Sandvik, 2006, Take this job and …: Quitting and other forms of resistance to workplace bullying, Communication Monographs, 73, 406, 10.1080/03637750601024156 MacEachen, 2006, Systematic review of the qualitative literature on return to work after injury, Scandinavian Journal of Work, Environment & Health, 32, 257, 10.5271/sjweh.1009 Mahony, 2008, Comparative dispute resolution in the workplace, Journal of Labor Research, 29, 251, 10.1007/s12122-007-9021-2 Manning, 2006, Transformative and facilitative mediation case studies: Improving relationships and providing solutions to interpersonal workplace conflict, Journal of the Institute of Arbitrators and Mediators Australia, 25, 81 Maxwell, 1992, Gender differences in mediation style and their impact on mediator effectiveness, Mediation Quarterly, 9, 353, 10.1002/crq.3900090407 McWilliam, 2010, A school peer mediation program as a context for exploring therapeutic jurisprudence (TJ): Can a peer mediation program inform the law?, International Journal of Law and Psychiatry, 33, 293, 10.1016/j.ijlp.2010.09.002 Nabatchi, 2007, Organizational justice and workplace mediation: A six-factor model, International Journal of Conflict Management, 18, 148, 10.1108/10444060710759354 Nabatchi, 2010, Evaluating transformative practice in the U.S. Postal REDRESS program, Conflict Resolution Quarterly, 27, 257, 10.1002/crq.259 O'Donnell, 2010, A theoretical understanding of sickness absence among women who have experienced workplace bullying, Qualitative Health Research, 20, 439, 10.1177/1049732310361242 Retzinger, 2000, Emotion, alienation, and narratives: Resolving intractable conflict, Mediation Quarterly, 18, 71, 10.1002/crq.3890180107 Roberts-Yates, 2003, The concerns and issues of injured workers in relation to claims/injury management and rehabilitation: The need for new operational frameworks, Disability and Rehabilitation, 25, 898, 10.1080/0963828031000122203 Rueda, 2012, Association of returning to work with better health in working-age adults: A systematic review, American Journal of Public Health, 102, 541, 10.2105/AJPH.2011.300401 Schneider, 1999, The intersection of therapeutic jurisprudence, preventive law, and alternative dispute resolution, Psychology, Public Policy, and Law, 5, 1084, 10.1037/1076-8971.5.4.1084 Schultz, 2008, Disentangling the disability quagmire in psychological injury: Part 1 — disability and return to work: Theories, methods, and applications, Psychological Injury and Law, 1, 94, 10.1007/s12207-008-9011-6 Shivers Powell, 2009 Sias, 2009 Struthers, 2005, Promoting forgiveness among co-workers following a workplace transgression: The effects of social motivation training, Canadian Journal of Behavioural Science, 37, 299, 10.1037/h0087264 Syukur, 2013, Court-annexed mediation in Indonesia: Does culture matter?, Conflict Resolution Quarterly, 30, 369, 10.1002/crq.21067 Teague, 2012, The diffusion of alternative dispute resolution practices in Ireland, Economic and Industrial Democracy, 33, 581, 10.1177/0143831X11424767 Van Gramberg, 2003, ADR and workplace justice: Just settlement?, Australasian Dispute Resolution Journal, 14 Van Gramberg, 2006 Vickers, 2006, Towards employee wellness: Rethinking bullying paradoxes and masks, Employee Responsibilities and Rights Journal, 18, 267, 10.1007/s10672-006-9023-x Waldron, 2000, Relational experiences and emotion at work, 64 Wexler, 2011, From theory to practice and back again in therapeutic jurisprudence: Now comes the hard part, Monash University Law Review, 37 White, 2006 Winefield, 2010, Employee perceptions of fairness as predictors of workers' compensation claims for psychological injury: An Australian case–control study, Stress and Health, 26, 3, 10.1002/smi.1249