The role of emotional labor and display latitude in preserving socioemotional wealth in family businesses
Journal of Family Business Strategy - Trang 100594 - 2023
Tài liệu tham khảo
Aarts, 2008, Goal contagion: Inferring goals from others' actions--And what it leads to, 265
Armstrong, 1997, The place of inter-rater reliability in qualitative research: An empirical study, Sociology, 31, 597, 10.1177/0038038597031003015
Ashforth, 1993, Emotional labor in service roles: The influence of identity, Academy of Management Review, 18, 88, 10.2307/258824
Ashforth, 2000, Emotional labour and authenticity: Views from service agents, 184
Ashkanasy, 2017, Emotions in the workplace, Annual Review of Organizational Psychology and Organizational Behavior, 4, 67, 10.1146/annurev-orgpsych-032516-113231
Baron, 2008, The role of affect in the entrepreneurial process, Academy of Management Review, 33, 328, 10.5465/amr.2008.31193166
Bee, 2014, The role of cognitive appraisal and emotions of family members in the family business system, Journal of Family Business Strategy, 5, 323, 10.1016/j.jfbs.2013.12.001
Bernhard, 2021, Moral emotions in family businesses: Exploring vicarious guilt of the next generation, Family Business Review, 34, 193, 10.1177/0894486520941944
Berrone, 2012, Socioemotional wealth in family firms: Theoretical dimensions, assessment approaches, and agenda for future research, Family Business Review, 25, 258, 10.1177/0894486511435355
Bertschi-Michel, 2020, Unearthing and alleviating emotions in family business successions, Entrepreneurship Theory and Practice, 44, 81, 10.1177/1042258719834016
Bolton, 2005
Braun, 2006, Using thematic analysis in psychology, Qualitative Research in Psychology, 3, 77, 10.1191/1478088706qp063oa
Brigham, 2019, Socioemotional wealth (SEW): Questions on construct validity, Family Business Review, 32, 326, 10.1177/0894486519889402
Brundin, 2014, Emotions in family firms, 529
Brundin, 2012, Love, hate, and desire: The role of emotional messiness in the business family, 55
Burch, 2013, Emotional labor for entrepreneurs: A natural and necessary extension, Entrepreneurship Research Journal, 3, 331, 10.1515/erj-2012-0022
Cennamo, 2012, Socioemotional wealth and proactive stakeholder engagement: Why family‐controlled firms care more about their stakeholders, Entrepreneurship Theory and Practice, 36, 1153, 10.1111/j.1540-6520.2012.00543.x
Chrisman, 2012, Variations in R&D investments of family and nonfamily firms: Behavioral agency and myopic loss aversion perspectives., Academy of Management Journal, 55, 976, 10.5465/amj.2011.0211
Chua, 2015, A closer look at socioemotional wealth: Its flows, stocks, and prospects for moving forward, Entrepreneurship Theory and Practice, 39, 173, 10.1111/etap.12155
Côté, 2013, 288
Dahling, 2017, Exhausted, mistreated, or indifferent? Explaining deviance from emotional display rules at work, European Journal of Work and Organizational Psychology, 26, 171, 10.1080/1359432X.2016.1229307
Davila, 2022, Socioemotional wealth and family firm performance: A meta-analytic integration, Journal of Family Business Strategy
De Massis, 2018, Advancing family business research: The promise of microfoundations, Family Business Review, 31, 386, 10.1177/0894486518803422
2020
Debicki, 2016, Development of a socioemotional wealth importance (SEWi) scale for family firm research, Journal of Family Business Strategy, 7, 47, 10.1016/j.jfbs.2016.01.002
Deephouse, 2013, Do family firms have better reputations than non‐family firms? An integration of socioemotional wealth and social identity Theories, Journal of Management Studies, 50, 337, 10.1111/joms.12015
Diefendorff, 2005, The dimensionality and antecedents of emotional labor strategies, Journal of Vocational Behavior, 66, 339, 10.1016/j.jvb.2004.02.001
Diefendorff, 2003, Understanding the emotional labor process: A control theory perspective, Journal of Organizational Behavior, 24, 945, 10.1002/job.230
Fang He, 2017, Keep calm and carry on: Emotion regulation in entrepreneurs’ learning from failure, Entrepreneurship Theory and Practice, 42, 605, 10.1177/1042258718783428
Firfiray, 2021, When is ambivalence good for family firms? Understanding the impact of family managers’ emotional ambivalence on decision making., Entrepreneurship Research Journal, 11, 177, 10.1515/erj-2021-0181
Flick, 1992, Triangulation revisited: strategy of validation or alternative?, Journal for the Theory of Social Behaviour, 22, 175, 10.1111/j.1468-5914.1992.tb00215.x
Frijda, 1986
Galinsky, 2006, Power and perspectives not taken, Psychological Science, 17, 1068, 10.1111/j.1467-9280.2006.01824.x
Gioia, 2013, Seeking qualitative rigor in inductive research: Notes on the Gioia methodology, Organizational Research Methods, 16, 15, 10.1177/1094428112452151
Goel, 2012, Strategy, ownership, governance, and socio-psychological perspectives on family businesses from around the world, Journal of Family Business Strategy, 3, 54, 10.1016/j.jfbs.2012.03.005
Gómez-Mejía, 2007, Socioemotional wealth and business risks in family-controlled firms: Evidence from Spanish olive oil mills, Administrative Science Quarterly, 52, 106, 10.2189/asqu.52.1.106
Gómez-Mejía, 2022, Back to square one: The measurement of Socioemotional Wealth (SEW), Journal of Family Business Strategy, 13, 10.1016/j.jfbs.2021.100480
Gosserand, 2005, Emotional display rules and emotional labor: The moderating role of commitment, Journal of Applied Psychology, 90, 1256, 10.1037/0021-9010.90.6.1256
Gracia, 2014, Emotional labor as a dynamic process in service organizations: Development of a multi-perspective, multilevel model, Emotions and the Organizational Fabric, 331, 10.1108/S1746-979120140000010021
Grandey, 2000, Emotional regulation in the workplace: A new way to conceptualize emotional labor, Journal of Occupational Health Psychology, 5, 95, 10.1037/1076-8998.5.1.95
Grandey, 2003, When “the Show Must Go On”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery, Academy of Management Journal, 46, 86, 10.2307/30040678
Grandey, 2017, The state of the heart: Emotional labor as emotion regulation reviewed and revised, Journal of Occupational Health Psychology, 22, 407, 10.1037/ocp0000067
Gross, 1998, The emerging field of emotion regulation: An integrative review, Review of General Psychology, 2, 271, 10.1037/1089-2680.2.3.271
Guest, 2006, How many interviews are enough? An experiment with data saturation and variability, Field Methods, 18, 59, 10.1177/1525822X05279903
Härtel, 2015, New ways of studying emotions in organizations, 17
Hatfield, 1993, Emotional contagion, Current Directions in Psychological Science, 2, 96, 10.1111/1467-8721.ep10770953
Hochschild, 1979, Emotion work, feeling rules, and social structure, American Journal of Sociology, 85, 551, 10.1086/227049
Hochschild, 1983
Hoekx, 2022, Emotional dissonance and affective organizational commitment in family firm top management teams, Small Group Research, 53, 787, 10.1177/10464964221098952
Hoekx, 2022, The influence of familiness on decision-making quality in top management teams: The role of emotional dissonance and perceived team support, Journal of Family Business Strategy
Holt, 2017, Family firm (s) outcomes model: Structuring financial and nonfinancial outcomes across the family and firm, Family Business Review, 30, 182, 10.1177/0894486516680930
Humphrey, 2015, The bright side of emotional labor, Journal of Organizational Behavior, 36, 749, 10.1002/job.2019
Humphrey, 2021, The psychological foundations of management in family firms: Emotions, memories, and experiences, Family Business Review, 34, 122, 10.1177/08944865211012139
Jacob, 2012, Writing interview protocols and conducting interviews: Tips for students new to the field of qualitative research, The Qualitative Reports, 17, 1
Jiang, 2017, More than meets the eye: A review and future directions for the social psychology of socioemotional wealth, Family Business Review, 1
Kellermanns, 2014, The role and impact of emotions in family business strategy: New approaches and paradigms, Journal of Family Business Strategy, 5, 277, 10.1016/j.jfbs.2014.08.002
Kellermanns, 2012, Article commentary: Extending the socioemotional wealth perspective: A look at the dark side, Entrepreneurship Theory and Practice, 36, 1175, 10.1111/j.1540-6520.2012.00544.x
Kets de Vries, 2017
Kruml, 2000, Catching fire without burning out: Is there an ideal way to perform emotional labor, Emotions in the Workplace: Research, Theory, and Practice, 177
Kruml, 2000, Exploring the dimensions of emotional labor: The heart of hochschild’s work, Management Communication Quarterly, 14, 8, 10.1177/0893318900141002
Labaki, 2021, A governance approach of emotion in family business: Towards a multi-level integrated framework and research agenda, Entrepreneurship Research Journal, 10.1515/erj-2021-2089
Labaki, 2013, Emotional dimensions within the family business: Towards a conceptualization, 734
Labaki, 2013, Exploring the emotional nexus in cogent family business archetypes, 301
Leech, 2002, Asking questions: Techniques for semistructured interviews, PS: Political Science & Politics, 35, 665
Mayer, 2002
Morgan, 2014, Hooked on a feeling: The affective component of socioemotional wealth in family firms, Journal of Family Business Strategy, 5, 280, 10.1016/j.jfbs.2014.07.001
Morris, 2010, Experiencing family business creation: Differences between founders, nonfamily managers, and founders of nonfamily firms, Entrepreneurship Theory and Practice, 34, 1057, 10.1111/j.1540-6520.2010.00413.x
Morris, 1996, The dimensions, antecedents, and consequences of emotional labor, Academy of Management Review, 21, 986, 10.2307/259161
Murphy, 2019, The origins and development of socioemotional wealth within next-generation family members: An interpretive grounded theory study, Family Business Review, 32, 396, 10.1177/0894486519890775
Naldi, 2013, Preserving socioemotional wealth in family firms: Asset or liability? The moderating role of business context, Entrepreneurship Theory and Practice, 37, 1341, 10.1111/etap.12069
Newman, 2017, Psychological safety: A systematic review of the literature, Human Resource Management Review, 27, 521, 10.1016/j.hrmr.2017.01.001
Niven, 2013, Emotional labor at the unit-level, 121
Nordqvist, 2009, Qualitative research on family businesses: The relevance and usefulness of the interpretive approach, Journal of Management & Organization, 15, 294, 10.5172/jmo.2009.15.3.294
Patzelt, 2011, Negative emotions of an entrepreneurial career: Self-employment and regulatory coping behaviors, Journal of Business Venturing, 26, 226, 10.1016/j.jbusvent.2009.08.002
Pearce, 2023, Time for a group hug? Toward a theory of shared emotional leadership in and of family business, Journal of Family Business Strategy, 14, 10.1016/j.jfbs.2022.100549
Rafaeli, 1987, Expression of emotion as part of the work role, Academy of Management Review, 12, 23, 10.2307/257991
Ragins, 2011, Gender, emotion and power in work relationships, Human Resource Management Review, 21, 377, 10.1016/j.hrmr.2011.05.001
Randerson, 2021, Managing ambivalent emotions in family businesses: Governance mechanisms for the family, business, and ownership systems, Entrepreneurship Research Journal, 11, 159, 10.1515/erj-2020-0274
Salovey, 1990, Emotional Intelligence, Imagination, Cognition and Personality, 9, 185, 10.2190/DUGG-P24E-52WK-6CDG
Scarduzio, 2011, Maintaining order through deviance? The emotional deviance, power, and professional work of municipal court judges, Management Communication Quarterly, 25, 283, 10.1177/0893318910386446
Schulze, 2015, Reifying socioemotional wealth, Entrepreneurship Theory and Practice, 39, 447, 10.1111/etap.12159
Shepherd, 2009, Grief recovery from the loss of a family business: A multi-and meso-level theory, Journal of Business Venturing, 24, 81, 10.1016/j.jbusvent.2007.09.003
Shepherd, 2016, An emotions perspective for advancing the fields of family business and entrepreneurship: Stocks, flows, reactions, and responses, Family Business Review, 29, 151, 10.1177/0894486516634943
Shragai, 2016, Untangling the emotional knots in family businesses, Financial Times
Sloan, 2004, The effects of occupational characteristics on the experience and expression of anger in the workplace, Work and Occupations, 31, 38, 10.1177/0730888403260734
Stanley, 2010, Emotions and family business creation: An extension and implications, Entrepreneurship Theory and Practice, 34, 1085, 10.1111/j.1540-6520.2010.00414.x
Tamir, 2009, What do people want to feel and why? Pleasure and utility in emotion regulation, Current Directions in Psychological Science, 18, 101, 10.1111/j.1467-8721.2009.01617.x
Trevinyo-Rodríguez, 2010, Family ties and emotions: A missing piece in the knowledge transfer puzzle, Journal of Small Business and Enterprise Development, 17, 418, 10.1108/14626001011068716
Troth, 2017, Interpersonal emotion regulation in the workplace: A conceptual and operational review and future research agenda, International Journal of Management Reviews, 20, 523, 10.1111/ijmr.12144
Uy, 2017, Affect spin, entrepreneurs' well-being, and venture goal progress: The moderating role of goal orientation, Journal of Business Venturing, 32, 443, 10.1016/j.jbusvent.2016.12.001
Vandekerkhof, 2022, An exploratory study on the emotional climate within family firms: The impact of emotional dissonance, European Journal of Family Business, 12, 1, 10.24310/ejfbejfb.v12i1.10812
Wharton, 2009, The sociology of emotional labor, Annual Review of Sociology, 35, 147, 10.1146/annurev-soc-070308-115944
Wharton, 1993, Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles, Academy of Management Review, 18, 457, 10.2307/258905
Wiseman, 1998, A behavioral agency model of managerial risk taking, Academy of Management Review, 23, 133, 10.2307/259103
Yezza, 2021, Conflict dynamics and emotional dissonance during the family business succession process: Evidence from the Tunisian context, Entrepreneurship Research Journal, 11, 219, 10.1515/erj-2019-0294
Yin, 2015
Zapf, 2002, Emotion work and psychological well-being: A review of the literature and some conceptual considerations, Human Resource Management Review, 12, 237, 10.1016/S1053-4822(02)00048-7
Zellweger, 2012, Value is in the eye of the owner: Affect infusion and socioemotional wealth among family firm owners, Family Business Review, 25, 280, 10.1177/0894486511416648