The role of CSR as a determinant of consumer responses in financial sector

Allen NJ, Meyer JP (1990) The measurement and antecedents of affective, continuance and normative commitment to the organization. J Occup Psychol 63(1):1–18

Beckmann SC, Christensen AS, Christensen AG (2001) Myths of nature and environmentally responsible behaviors: an exploratory study. In: Proceedings of the 30th European marketing academy conference, Bergen

Belk RW (1998) Possession and the extended self. J Consum Res 15:139–168

Bentler PM (1989) EQS: structural equation program manual, BDMP. Statistical Software, Los Angeles

Bentler PM, Bonnett DG (1980) Significance tests and goodness of fit in the analysis of covariance structures. Psychol Bull 88(3):588–606

Berens G, Van Riel CBM, Van Bruggen GH (2005) Corporate association and consumer product response: the moderating role of corporate brand dominance. J Market 69(3):18–35

Bhattacharya CB, Sen S (2003) Consumer-company identification: a framework for understanding consumers’ relationships with companies. J Mark 67(2):76–88

Bhattacharya CB, Sen S (2004) Doing better at doing good: when, why and how consumers respond to corporate social initiatives. Calif Manag Rev 47(1):9–24

Bouldstridge E, Carrigan M (2000) Do consumer really care about corporate responsibility? Highlighting the attitude–behaviour gap. J Commun Manag 4(4):355–368

Bowen HR (1953) Social Responsibilities of businessman. Harper and Row, New York

Brown TJ, Dacin PA (1997) The company and the product: corporate association and consumer product responses. J Market 61(1):68–84

Brown TJ, Barry TE, Dacin PA, Gunst RF (2005) Spreading the word: investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context. J Acad Market Sci 33(2):123–138

Cardigan M, Attalla A (2001) The myth of the ethical consumer—do ethics matter in purchase behaviour? J Cust Market 18(7):560–578

Carroll AB (1979) A three-dimensional conceptual model of corporate performance. Acad Market Rev 184(4):497–505

Creyer EH, Ross WT (1997) The influence of firm behavior on purchase intention: do consumers really care about business ethics? J Market Res 14(6):421–432

Dahlsrud A (2006) How corporate social responsibility is defined: an analysis of 37 definitions. Corp Soc Responsib Environ Manag 15(1):1–13

Decker OS (2004) Corporate social responsibility and structural change in financial services. Manag Audit J 19(6):712–728

Dutton JE, Dukerich JM, Harquail CV (1994) Organizational images and member identification. Adm Sci Q 39(2):224–241

Ellemers N, Kortekaas P, Ouwerkerk J (1999) Self-categorisation, commitment to the group and group self-esteem as related but distinct aspects of social identity. Eur J Soc Psychol 29(23):371–389

Esrock SL, Leichty GB (1998) Social responsibility and corporate web pages: self-presentation or agenda setting? Public Relat Rev 24(3):305–319

Fatma M, Rahman Z (2015) Consumer perspective on CSR literature review and future research agenda. Manag Res Rev 38(2):195–216

Fatma M, Rahman Z, Khan I (2014) Multi-item stakeholder based scale to measure CSR in the banking industry. Int Strat Manag Rev 2(1):9–20

Fatma M, Rahman Z, Khan I (2015) Building company reputation and brand equity through CSR: the mediating role of trust. Int J Bank Market 33(6):840–856

Fornell C, Larcker DF (1981) Structural equation models with unobservable variables and measurement error: Algebra and statistics. J Market Res 18(3):382–388

Fournier S (1998) Consumers and their brands: developing relationship theory in consumer research. J Consum Res 24(4):343–353

Fullerton G (2003) When does commitment lead to loyalty? J Serv Res 5(4):333–344

Garriga E, Mele D (2004) Corporate social responsibility theories: mapping the territory. J Bus Ethics 53(1–2):51–71

Gatignon H, Xuereb J (1997) Strategic orientation of the firm and new product performance. J Market Res 34(1):77–90

Gatti L, Caruana A, Snehota I (2012) The role of corporate social responsibility, perceived quality and corporate reputation on purchase intention: implications for management. J Brand Manag 20(1):65–76

Geoffery PL (2001) The boundaries of strategic corporate social responsibility. J Consum Market 18(7):595

Gruen T, Summers J, Acito F (2000) Relationship marketing activities, commitment, and membership behaviors in professional associations. J Market 64(3):34–49

Hair JF, Black WC, Babin BJ, Anderson RE (2010) Multivariate data analysis, 7th edn. Pearson Prentice Hall, Upper Saddle River

Harrison JS, Freeman RE (1999) Stakeholders, social responsibility, and performance: empirical evidence and theoretical perspectives. Acad Manag J 42(5):479–485

He H, Li Y (2011) CSR and service brand: the mediating effect of brand identification and moderating effect of service quality. J Bus Ethics 100(4):673–688

Joreskog K, Sorbom D (2004) LISREL 8: user’s reference guide. Scientific Software International Inc, Lincolnwood

Lichtenstein DR, Drumwright ME, Braig BM (2004) The effect of corporate social responsibility on customers donation to corporate-supported non-profits. J Market 68(4):16–32

Maignan I (2001) Consumer perception of corporate social responsibilities: a cross cultural comparison. J Bus Ethics 30(1):57–72

Marcoulides GA, Schumacker RE (1996) Advanced structural equation modeling: issues and techniques. Lawrence Erlbaum, NJ

Marin L, Ruiz S (2007) “I need you too!” Corporate identity attractiveness for consumers and the role of social responsibility. J Bus Ethics 71(3):245–260

Marin L, Ruiz S, Rubio A (2009) The role of identity salience in the effects of corporate social responsibility on consumer behavior. J Bus Ethics 84(1):65–78

Marquina P, Morales CE (2012) The influence of CSR on purchasing behavior in Peru and Spain. Int Market Rev 29(3):299–312

Marquina PF, Vasquez-Parraga AZ (2013) Consumer social responses to CSR initiatives versus corporate abilities. J Consum Market 30(2):100–111

Matten D, Moon J (2004) “Implicit” and “explicit” CSR: a conceptual framework for understanding CSR in Europe. In: Habisch A, Jonker J, Wegner M, Schmidpeter R (eds) CSR across Europe. Springer, Berlin, pp 335–356

McCracken Grant C (1986) Culture and consumption: a theoretical account of the structure and movement of the cultural meaning of consumer goods. J Consum Res 3(1):71–84

Mohr LA, Webb DJ (2005) The effects of corporate social responsibility and price on consumer responses. J Consum Aff 39(1):121–157

Mohr LA, Webb DJ, Harris KE (2001) Do consumers expect companies to be socially responsible? The impact of corporate social responsibility on buying behavior. J Consum Aff 35(1):45–72

MORI (2000) The first ever European Survey of consumers attitudes towards corporate social responsibility. Research for CSR Europe. MORI, Brussels

Ogrizek M (2002) Forum paper: the effect of corporate social responsibility on the branding of financial services. J Financ Serv Market 6(3):215–228

Pava ML, Krausz J (1996) Corporate social responsibility and financial performance: the paradox of social cost. Quorum Books, Westport

Sen S, Bhattacharya CB (2001) Does doing always lead to doing better? Consumer reactions to corporate social responsibility. J Market Res 38(2):225–243

Sen S, Bhattacharya CB, Korschun D (2006) The role of corporate social responsibility in strengthen multiple stakeholder relationships: a field experiment. J Acad Market Sci 34(2):158–166

Steenkamp JEM, Van Trijp HCM (1991) The use of LISREL in validating marketing constructs. Int J Res Market 8:283–299

Tian Z, Wang R, Yang W (2011) Consumer responses to corporate social responsibility in China. J Bus Ethics 101(2):197–212

Turban DB, Greening DW (1997) Corporate social performance and organizational attractiveness to prospective employees. Acad Manag J 40(3):658–672

Ullman JD (1996) Structural equation modeling. In: Uriel E, Aldas J (eds) Ana´lisis Multivariante Aplicado. Thomson, Madrid

Vaaland TI, Heide M (2005) Corporate social responsiveness: exploring the dynamics of ‘bad episodes”. Eur Manag J 23(5):495–506

Wartick SL, Cochran PL (1985) The evolution of the corporate social performance model. Acad Manag Rev 10(4):758–769

Webster FE Jr (1975) Determining the characteristics of the socially consciousness of consumers. J Consum Market 3(2):188–205

Yoon Y, Gurhan-Canli Z, Bozok B (2006) Drawing inferences about others based on corporate social responsibilities association. J Acad Market Sci 34(2):106–113

Zeithaml V (2000) Service quality, profitability, and the economic worth of consumers: what we know and what we need to learn. J Acad Market Theory 28(1):67–85

Zhou Y, Poon P, Huang G (2012) Corporate ability and corporate social responsibility in a developing country: the role of product involvement. J Glob Market 25:45–56