The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature

Rosemary Crow1, Heather Gage2, S Hampson3, Jo Hart4, Alan Kimber5, Les Storey1, Hayley Thomas6
1European Institute of Health and Medical Sciences, University of Surrey, Guildford, UK
2Department of Economics, University of Surrey, Guildford, UK
3Department of Psychology, University of Surrey, Guildford, UK
4School of Psychology, University of St Andrews, UK
5School of Applied Statistics, University of Reading, UK
6Department of Sociology, University of Surrey, Guildford, UK

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