The impact of the COVID-19 crisis on consumer purchasing motivation and behavior

Ulpiano J. Vázquez-Martínez1, Javier Morales-Mediano2, Antonio L. Leal-Rodríguez3
1Faculty of Economics and Business Administration, Universidad Pontificia Comillas - ICADE, Madrid, Spain, and Universidad del Pacífico, Lima, Perú
2Faculty of Economics and Business Administration, Universidad Pontificia Comillas - ICADE, Madrid, Spain
3Department of Business Administration and Marketing, Universidad de Sevilla, Sevilla, Spain

Tài liệu tham khảo

Ajzen, 1991, The theory of planned behavior, Organizational Behavior and Human Decision Processes, 50, 179, 10.1016/0749-5978(91)90020-T Ajzen, 2015, The theory of planned behavior is alive and well, and not ready to retire: A commentary on Sniehotta, Presseau, and Araújo-Soares, Health Psychology Review, 9, 131, 10.1080/17437199.2014.883474 Alarcón, 2018, Systematic mapping on social media and its relation to business, European Research on Management and Business Economics, 24, 104, 10.1016/j.iedeen.2018.01.002 Altheide, 2002 Amado, 2018, Research trends on big data in marketing: A text mining and topic modeling based literature analysis, European Research on Management and Business Economics, 24, 1, 10.1016/j.iedeen.2017.06.002 Amalia, 2009, Consumers’ reaction and organizational response in crisis context, Uni. of Oradea, The Journal of the Faculty of Economics, 1, 779 Anderson, 2020, How will country-based mitigation measures influence the course of the COVID-19 epidemic?, The Lancet, 395, 931, 10.1016/S0140-6736(20)30567-5 Ang, 2000, The Asian apocalypse: Crisis marketing for consumers and businesses, Long Range Planning, 33, 97, 10.1016/S0024-6301(99)00100-4 Arens, 2018, The substitution strategy dilemma: Substitute selection versus substitute effectiveness, Journal of the Academy of Marketing Science, 46, 130, 10.1007/s11747-017-0549-2 Antonetti, 2019, Why consumer animosity reduces product quality perceptions: The role of extreme emotions in international crises, International Business Review, 28, 739, 10.1016/j.ibusrev.2019.02.003 Arsel, 2017, Asking questions with reflexive focus: A tutorial on designing and conducting interviews, Journal of Consumer Research, 44, 939, 10.1093/jcr/ucx096 Barrios, 2020 Baur, 2012, Financial contagion and the real economy, Journal of Banking & Finance, 36, 2680, 10.1016/j.jbankfin.2011.05.019 Becker, 2013, Predictive validity and formative measurement in structural equation modeling: Embracing practical relevance Belk, 2017, Qualitative research in advertising, Journal of Advertising, 46, 36, 10.1080/00913367.2016.1201025 Benitez-Amado, 2017, Development and update of guidelines to perform and report partial least squares path modeling in Information Systems research Blackwell, 2001 Brenčič, 2012, Managing in a time of crisis: Marketing, HRM and innovation, The Journal of Business and Industrial Marketing, 27, 436, 10.1108/08858621211251442 Brown, 2013, The financial crisis at the kitchen table: Trends in household debt and credit, Current Issues in Economics and Finance, 19, 1 Cepeda-Carrion, 2017, Critical processes of knowledge management: An approach toward the creation of customer value, European Research on Management and Business Economics, 23, 1, 10.1016/j.iedeen.2016.03.001 Chin, 1998, The partial least squares approach to structural equation modeling, Modern Methods for Business Research, 295, 295 Chin, 2010, How to write up and report PLS analyses, 655 Chinazzi, 2020, The effect of travel restrictions on the spread of the 2019 novel coronavirus (COVID-19) outbreak, Science, 368, 395, 10.1126/science.aba9757 Close, 2010, Beyond buying: Motivations behind consumers' online shopping cart use, Journal of Business Research, 63, 986, 10.1016/j.jbusres.2009.01.022 Coibion, 2020 Corbin, 1990, Grounded theory research: procedures, canons, and evaluative criteria, Qualitative Sociology, 13, 3, 10.1007/BF00988593 Creswell, 2009 Davis, 2011, Benefits and challenges of conducting multiple methods research in marketing, Journal of the Academy of Marketing Science, 39, 467, 10.1007/s11747-010-0204-7 Donthu, 2020, Effects of COVID-19 on business and research, Journal of Business Research, 117, 284, 10.1016/j.jbusres.2020.06.008 Faul, 2009, Statistical power analyses using G* Power 3.1: Tests for correlation and regression analyses, Behavior Research Methods, 41, 1149, 10.3758/BRM.41.4.1149 Ferrell, 2002 Fishbein, 1975 Flatters, 2009, Understanding the post-recession consumer, Harvard Business Review, 7, 106 Fornell, 1981, Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 18, 39, 10.1177/002224378101800104 Garmaise, 2020 Gineikiene, 2017, I hate where it comes from but I still buy it: Countervailing influences of animosity and nostalgia, Journal of International Business Studies, 48, 992, 10.1057/s41267-017-0097-5 González-Morales, 2020, Ecological consumer neuroscience for competitive advantage and business or organizational differentiation, European Research on Management and Business Economics, 26, 174, 10.1016/j.iedeen.2020.05.001 Gottfried, 2016 Green, 2001, The vagaries of becoming (and remaining) a marketing research methodologist, Journal of Marketing, 65, 104, 10.1509/jmkg.65.3.104.18335 Hair, 2016 Hair, 2014, Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research, European Business Review, 26, 106, 10.1108/EBR-10-2013-0128 Hair, 2017 Hair, 2012, An assessment of the use of partial least squares structural equation modeling in marketing research, Journal of the Academy of Marketing Science, 40, 414, 10.1007/s11747-011-0261-6 Hale, 2020, Oxford COVID-19 Government Response Tracker, Blavatnik School of Government, 15 Hansen, 2004 Henseler, 2014, Common beliefs and reality about PLS: Comments on Rönkkö and Evermann (2013), Organizational Research Methods, 17, 182, 10.1177/1094428114526928 Henseler, 2015, A new criterion for assessing discriminant validity in variance-based structural equation modeling, Journal of the Academy of Marketing Science, 43, 115, 10.1007/s11747-014-0403-8 Henseler, 2009, The use of partial least squares path modeling in international marketing, 277 Hlee, 2019, The moderating effect of restaurant type on hedonic versus utilitarian review evaluations, International Journal of Hospitality Management, 77, 195, 10.1016/j.ijhm.2018.06.030 Hulland, 2018, Marketing survey research best practices: Evidence and recommendations from a review of JAMS articles, Journal of the Academy of Marketing Science, 46, 92, 10.1007/s11747-017-0532-y Jaworski, 2017, Conducting field-based, discovery-oriented research: Lessons from our market orientation research experience, AMS Review, 7, 4, 10.1007/s13162-017-0088-5 Jeon, 2016, What drives consumers responses to brand crisis? The moderating roles of brand associations and brand-customer relationship strength, Journal of Product & Brand Management, 25, 550, 10.1108/JPBM-10-2014-0725 Jones, 2020, History in a Crisis — Lessons for COVID-19, New England Journal of Medicine, 382, 1681, 10.1056/NEJMp2004361 Khalid, 2003, Was financial market contagion the source of economic crisis in Asia?: Evidence using a multivariate VAR model, Journal of Asian Economics, 14, 131, 10.1016/S1049-0078(02)00243-9 Kim, 2020, The Impact of COVID-19 on Consumers: Preparing for Digital Sales, IEEE Engineering Management Review, 10.1109/EMR.2020.2990115 Kline, 2005 Köksal, 2007, The relationship between marketing strategies and performancein economic crisis, Marketing Intelligence & Planning, 25, 326, 10.1108/02634500710754574 Kraemer, 2020, The effect of human mobility and control measures on the COVID-19 epidemic in China, Science, 368, 493, 10.1126/science.abb4218 Kukar-Kinney, 2016, Compulsive buying in online daily deal settings: An investigation of motivations and contextual elements, Journal of Business Research, 69, 691, 10.1016/j.jbusres.2015.08.021 Kumar, 2016, From social to sale: The effects of firm-generated content in social media on customer behavior, Journal of Marketing, 80, 7, 10.1509/jm.14.0249 Kumar, 2016, Creating enduring customer value, Journal of Marketing, 80, 36, 10.1509/jm.15.0414 Kumar, 2019, Driving growth of Mwallets in emerging markets: A retailer's perspective, Journal of the Academy of Marketing Science, 47, 747, 10.1007/s11747-018-0613-6 Kvale, 1983, The Qualitative research interview: A phenomenological and a hermeneutical mode of understanding, Journal of Phenomenological Psychology, 14, 171, 10.1163/156916283X00090 Kvale, 1994, Ten standard objections to qualitative research interviews, Journal of Phenomenological Psychology, 25, 147, 10.1163/156916294X00016 Lemon, 2016, Understanding customer experience throughout the customer journey, Journal of Marketing, 80, 69, 10.1509/jm.15.0420 Lennox, 1984, Revision of the self-monitoring scale, Journal of Personality and Social Psychology, 46, 1349, 10.1037/0022-3514.46.6.1349 Mbeteh, 2020, Social intrapreneurship and social innovation: The case of an Ebola crisis in Africa, World Review of Entrepreneurship, Management and Sustainable Development, 10.1504/WREMSD.2020.109982 2020 Manchanda, 1999, The “shopping basket”: A model for multicategory purchase incidence decisions, Marketing Science, 18, 95, 10.1287/mksc.18.2.95 Mansoor, 2011, The global business crisis and consumer behavior: Kingdom of Bahrain as a case study, International Journal of Business and Management, 6, 104 Mitjà, 2020, Experts’ request to the Spanish Government: Move Spain towards complete lockdown, The Lancet, 395, 1193, 10.1016/S0140-6736(20)30753-4 Moorman, 1993, A model of consumers' preventive health behaviors: The role of health motivation and health ability, Journal of Consumer Research, 20, 208, 10.1086/209344 Nistorescu, 2009, Marketing strategies used in crisis - study case, Analele Universitatii din Craiova, 1, 05 Nunnally, 1994 O'Guinn, 1989, Compulsive buying: A phenomenological exploration, Journal of Consumer Research, 16, 147, 10.1086/209204 Park, 2018, Social dollars in online communities: The effect of product, user, and network characteristics, Journal of Marketing, 82, 93, 10.1509/jm.16.0271 Pennings, 2002, A note on modeling consumer reactions to a crisis: The case of the mad cow disease, International Journal of research in marketing, 19, 91, 10.1016/S0167-8116(02)00050-2 Petter, 2007, Specifying formative constructs in information systems research, MIS Quarterly, 31, 623, 10.2307/25148814 Picot-Coupey, 2021, Still work and/or fun? Corroboration of the hedonic and utilitarian shopping value scale, Journal of Business Research, 126, 578, 10.1016/j.jbusres.2019.12.018 Ramos, 2019, From institutional websites to social media and mobile applications: A usability perspective, European Research on Management and Business Economics, 25, 138, 10.1016/j.iedeen.2019.07.001 Rigdon, 2012, Rethinking partial least squares path modeling: In praise of simple methods, Long Range Planning, 45, 341, 10.1016/j.lrp.2012.09.010 Rigdon, 2016, Choosing PLS path modeling as analytical method in European management research: A realist perspective, European Management Journal, 34, 598, 10.1016/j.emj.2016.05.006 Rigdon, 2017, On comparing results from CB-SEM and PLS-SEM: Five perspectives and five recommendations, Marketing Zfp, 39, 4, 10.15358/0344-1369-2017-3-4 Ringle, 2015 Roldán, 2012, Variance-based structural equation modeling: Guidelines for using partial least squares in information systems research, 193 Sarstedt, 2016, Estimation issues with PLS and CBSEM: Where the bias lies!, Journal of Business Research, 69, 3998, 10.1016/j.jbusres.2016.06.007 Sarstedt, 2011, Multi-group analysis in partial least squares (PLS) path modeling: Alternative methods and empirical results, Advances in International Marketing, 22, 195, 10.1108/S1474-7979(2011)0000022012 Schiffman, 1993 Schiffman, 2010 Shakina, 2020, Innovate or Perish?': Companies under crisis, European Research on Management and Business Economics, 26, 145, 10.1016/j.iedeen.2020.06.002 Sheth, 1991, Why we buy what we buy: A theory of consumption values, Journal of Business Research, 22, 159, 10.1016/0148-2963(91)90050-8 Shu, 2017, Fake news detection on social media: A data mining perspective, SIGKDD Explorations Newsletter, 19, 22, 10.1145/3137597.3137600 Solomon, 1996 Spiggle, 1994, Analysis and interpretation of qualitative data in consumer research, Journal of Consumer Research, 21, 491, 10.1086/209413 Spinelli, 2020, COVID-19 pandemic: Perspectives on an unfolding crisis, British Journal of Surgery, 10.1002/bjs.11627 Tauber, 1972, Marketing notes and communications: Why do people shop?, Journal of Marketing, 36, 46 Theodoridou, 2019, The impact of the economic crisis on Greek consumer behaviour towards food consumption, International Journal on Food System Dynamics, 10, 298 Van Heerde, 2007, The impact of a product-harm crisis on marketing effectiveness, Marketing Science, 26, 230, 10.1287/mksc.1060.0227 Voinea, 2011, Analyzing the main changes in new consumer buying behavior during economic crisis, International Journal of Economic Practices and Theories, 1, 14 Voss, 2003, Measuring the hedonic and utilitarian dimensions of consumer attitude, Journal of Marketing Research, 40, 310, 10.1509/jmkr.40.3.310.19238 Wansink, 2004, Consumer reactions to food safety crises, Advances in food and nutrition research, 48, 103, 10.1016/S1043-4526(04)48002-4 2020 Wright, 2012, Operationalizing multidimensional constructs in structural equation modeling: Recommendations for IS research, Communications of the Association for Information Systems, 30, 367 Yoo, 2006, Food-purchasing patterns for home: a grocery store-intercept survey, Public Health Nutrition, 9, 384, 10.1079/PHN2006864 Zhao, 2011, Consumer learning in a turbulent market environment: Modeling consumer choice dynamics after a product-harm crisis, Journal of Marketing Research, 48, 255, 10.1509/jmkr.48.2.255