The impact of e-service quality on word of mouth: A higher education context

The International Journal of Management Education - Tập 21 - Trang 100850 - 2023
Jusuf Zeqiri1, Todor Raluca Dania2, Lupșa-Tătaru Dana Adriana2, Kumrije Gagica3, Kimberly Gleason4
1Faculty of Business and Economics, South East European University, Tetovo, Macedonia
2Faculty of Economic Sciences and Business Administration, Transilvania University of Brasov, Brasov, Romania
3Ministry of Education, Science, Technology and Innovation, Pristina, Republic of Kosovo
4School of Business Administration, American University of Sharjah, United Arab Emirates

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