The false promise of “what gets measured gets managed”

Management Decision - Tập 38 Số 9 - Trang 612-615 - 2000
M.L.Emiliani1
1Rensselaer Polytechnic Institute, Lally School of Management and Technology, Hartford, Connecticut, USA

Tóm tắt

Discusses the importance of precise communication as a prerequisite to achieving alignment between internal and external stakeholders. Consideration is given to popular management catch‐phrases in general, with specific analysis of the widely‐used statement: “what gets measured gets managed”. The application of mathematical logic shows this to be a false statement, yet one that precipitates the management of measurements that may not add value as seen by the end‐use customer.

Từ khóa


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