The effects of cultural dimension on ICT innovation: Empirical analysis of mobile phone services

Telematics and Informatics - Tập 34 Số 2 - Trang 490-505 - 2017
Felix Olu Bankole1, Omolola Ola Bankole2,3
1School of Computing, University of South Africa, South Africa
2Computer Science, University of the Western Cape, South Africa
3Management College of South Africa, Cape Town, South Africa

Tóm tắt

Từ khóa


Tài liệu tham khảo

Agarwal, 2009, Customers’ perspectives regarding E-banking in an emerging economy, J. Retailing Consumer Serv., 16, 340, 10.1016/j.jretconser.2009.03.002

Ajzen, 1980

Amin, 2008, Factors affecting the intentions of customers in Malaysia to use mobile phone credit cards, Manage. Res. News, 31, 493, 10.1108/01409170810876062

Aziz, 2015

Bagchi, 2003, The influence of national culture in information technology product adoption, 957

Bankole, 2011, Investigating the Impact of ICT investments on human development, Electron. J. Inf. Syst. Dev. Countries, 48, 1

Bankole, 2011, Mobile banking adoption in Nigeria, Electron. J. Inf. Syst. Dev. Countries, 47, 1

Bankole, F.O., Bankole, O.O., Brown, I., 2012. Cell phone banking: revisiting the predictors of adoption in South Africa. In: Proceedings of Americas Conference on Information Systems (AMCIS), paper 10. 2012 Retrieved 15th July, 2015 from <http://aisel.aisnet.org/amcis2012?utm_source=aisel.aisnet.org%2Famcis2012%2Fproceedings%2FICTinGlobalDev%2F10&utm_medium=PDF&utm_campaign=PDFCoverPages>.

Bankole, 2013, The impact of ICT investments on human development: a regression splines analysis, J. Global Inf. Technol. Manage., 16, 59, 10.1080/1097198X.2013.10845636

Bankole, 2015, The impact of telecommunication infrastructure and institutional quality on Intra-Africa trade, Inf. Technol. Dev., 21, 29, 10.1080/02681102.2013.874324

Bhattacherjee, 2001, An empirical analysis of the antecedents of electronic ecommerce service continuance, Decis. Support Syst., 32, 201, 10.1016/S0167-9236(01)00111-7

Brewer, 2011, Individualism-Collectivism in Hofstede and GLOBE, J. Int. Bus. Stud., 42, 436, 10.1057/jibs.2010.62

Business Tech, 2014. Africa leads in Mobile Banking. Business Tech. Retrieved June 26, 2015 from <http://businesstech.co.za/news/mobile/52025/africa-leads-in-mobile-banking/> Accessed.

Cardozo, 1965, An experimental study of customer effort, expectation and satisfaction, J. Mark. Res., 2, 244, 10.2307/3150182

Carlsson, C., Carlsson, J., Hyvönen, K., Puhakainen, J., Walden, P., 2006. Adoption of mobile devices/services – searching for answers with the UTAUT. In: Paper Presented at the 39th Hawaii International Conference on System Sciences, Hawaii, USA, January 3–6 2006.

Chin, 1998, Issues and opinion on structural equation modeling, MIS Q., 22, 7

Chiyangwa, 2016, Rapidly co-evolving technology adoption and diffusion models, Telematics Inform., 33, 56, 10.1016/j.tele.2015.05.004

Chong Ho, 1994, Abduction? Deduction? Induction? Is there a logic of exploratory data analysis, 1

Clarke, 2014, Expanding mobile wireless capacity: the challenges presented by technology and economics, Telecommun. Policy, 38, 693, 10.1016/j.telpol.2013.11.006

CNBC, 2014. Innovation at the Heart of South Africa Banking Space. Retrieved 15th July, 2015 from http://www.cnbcafrica.com/.../2014/.../innovation-at-the-heart-of-safrican-banking.

Cody-Allen, E., Kishore, R., 2006. An extension of the UTAUT model with E-quality, trust, and satisfaction constructs. In: Paper Presented at the April, 13, 2006 ACM SIGMIS CPR Conference on Computer Personnel Research, Claremont, California, USA. Retrieved June 26, 2009, from The ACM Digital Library.

Coulter, 2002, Determinants of trust in a service provider: the moderating role of length of relationship, J. Serv. Marketing, 16, 35, 10.1108/08876040210419406

Delice, 2010, The sampling issues in quantitative research, Educ. Sci.: Theory Pract., 10, 2001

Delone, 2003, The DeLone and McLean model of information systems success: a ten-year update, J. Manage. Inf. Syst., 19, 9, 10.1080/07421222.2003.11045748

Doney, 1997, An examination of the nature of trust in buyer-seller relationships, J. Marketing, 61, 35, 10.2307/1251829

Donner, 2008, Mobile banking and economic development: linking adoption, impact, and use, Asian J. Commun., 18, 318, 10.1080/01292980802344190

England, 1975

Eseonu, 2014, Socio-cultural influences on technology adoption and sustainable development

Fox, J., 2002. Structural equation models. Retrieved January 15, 2012 from www.vps.fmvz.usp.br./CRAN/doc, 1–20.

Freeze, 2007, An assessment of formative and reflective constructs in IS research, 1

Gefen, 2003, Trust and TAM in online shopping: an integrated model’, MIS Q., 27, 51, 10.2307/30036519

Global Trends, 2007. Rethinking Banking: Innovation in Financial Services. Global Trends 2007 Retrieved June 28, 2009, from <http://serviciodeestudios.bbva.com/TLBB/fbin/ITEND_070205_globaltrends_12_tcm268-145417.pdf>.

Grabner-Kräuter, 2003, Empirical research in on-line trust: A review and critical assessment, Int. J. Hum. Comput. Stud., 58, 783, 10.1016/S1071-5819(03)00043-0

Griffith, 2014, A cross-cultural investigation of new product strategies for technological and design innovations, J. Int. Market., 22, 5, 10.1509/jim.13.0082

Gu, 2009, Determinants of behavioural intention to use mobile banking, Expert Syst. Appl., 36, 11605, 10.1016/j.eswa.2009.03.024

Guinalíu, 2006, Consumer trust, perceived security and privacy policy, Ind. Manage. Data Syst., 106, 601, 10.1108/02635570610666403

Gundlach, 1993, Ethical and legal foundations of relational marketing exchanges, J. Marketing, 57, 10.2307/1252217

Hair, 1987

Hall, 1976

Harris, 2005, Adoption and usage of M-commerce: a cross-cultural comparison of Hong Kong and the United Kingdom, J. Electron. Commerce Res., 6, 210

Henn, 2006

Hoe, 2008, Issues and procedures in adopting structural equation modeling technique, J. Appl. Quant. Methods, 3, 76

Hofstede, 1980, 1980

Hofstede, 1997

Hofstede, 2001

Hofstede, 1990, Measuring organisational cultures: a qualitative and quantitative study across twenty cases, Administrative Sci. Q., 35, 286, 10.2307/2393392

Houben, 2002, ICT innovation and economic performance: the role of financial intermediation, KYKLOS, 55, 543, 10.1111/1467-6435.00201

Hughes, 1999

Jones, 2007, The cultural impact of information systems through the eyes of hofstede – a critical journey, Issues Inf. Sci. Inf. Technol., 4, 408

Kaasa, 2008

Kaewkitiping, 2016, Using social media to enrich information systems field trip experiences: students’ satisfaction and continuance intentions, Comput. Hum. Behav., 63, 256, 10.1016/j.chb.2016.05.030

Kock, N., 2010. Warp PLS 1.0 User Manual. ScriptWarp Systems, Laredo, TX, USA.

Kovacs, 2005, Abductive reasoning in logistics research, Int. J. Phys. Distrib. Logistic Manage., 35, 132, 10.1108/09600030510590318

Laukkanen, 2005, Consumer value creation in mobile banking services, Int. J. Mobile Commun., 3, 325, 10.1504/IJMC.2005.007021

Lee, 2009, Understanding factors affecting trust in and satisfaction with mobile banking in Korea: a modified Delone and McLean’s model perspective, Interact. Comput., 21, 385, 10.1016/j.intcom.2009.06.004

Leidner, 2006, A review of culture in information systems research: towards a theory of information technology culture conflict, MIS Q., 30, 357, 10.2307/25148735

Li, 2010, Increasing trust in mobile commerce through design aesthetics, Comput. Hum. Behav., 26, 673, 10.1016/j.chb.2010.01.004

Luo, 2010, Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: an empirical study of mobile banking services, Decis. Support Syst., 49, 222, 10.1016/j.dss.2010.02.008

Martinsons, 2007, Strategic decision making and support systems-comparing America, Japanese and Chinese management, Decis. Support Syst., 43, 284, 10.1016/j.dss.2006.10.005

McNeil, 2005

Merchant, 2007, Exploring the influence of cultural values on the acceptance of information technology: an application of the technology acceptance model, Issues Inf. Sci. Inf. Technol., 4, 431

Mimbi, 2011, Mobile phones and digital divide in East African Countries, 318

Min, 2008, Mobile commerce user acceptance study in China: a revised UTAUT model, Tsinghua Sci. Technol., 13, 257, 10.1016/S1007-0214(08)70042-7

Moore, 1991, Development of an instrument to measure the perceptions of adopting an information technology innovation, Inf. Syst. Res., 2, 173, 10.1287/isre.2.3.192

Mouton, 2006

Okazaki, 2006, What do we know about mobile internet adopters? A cluster analysis, Inf. Manage., 43, 127, 10.1016/j.im.2005.05.001

Olbrich, S., Frank, U., Hovorka, D., Rowe, F., 2015. Trust, but Verify! The Value of Replication and Negation in IS Research 2015. ECIS 2015 Panels. Paper 4. Retrieved August, 4, 2015 from http://aisel.aisnet.org/ecis2015_panels/4.

Palvia, 2006, Key IS management issues: need for international research program, J. Global Inf. Technol. Manage., 9, 1, 10.1080/1097198X.2006.10856417

Palvia, 2013, The World IT project: a program on international research and call for participation: editor’s desk, J. Global Inf. Technol. Manage., 16, 1, 10.1080/1097198X.2013.10845633

Park, 2007, Adoption of mobile technologies for Chinese consumers, J. Electron. Commerce Res., 8, 196

Philip, B., Shipp, B., 2001. Frequency of Usage: The Impact of Technology Acceptance Factors versus Social Factors. http://aisel.aisnet.org/amcis2011_submissions/131?utm_source=aisel.aisnet.org%2Famcis2011_submissions%2F131&utm_medium=PDF&utm_campaign=PDFCoverPages.

Schein, 1985

Schiller, 2010, Communication openness in the work place: the effects of medium (F2F and I) and Culture (US and China)’, J. Global Inf. Technol. Manage., 13, 1

Seo, 2008, Two-level model of customer retention in the US mobile telecommunications service market, Telecommun. Policy, 32, 182, 10.1016/j.telpol.2007.09.004

Sinisalo, 2007, Mobile customer relationship management: underlying issues and challenges, Bus. Process Manage. J., 13, 771, 10.1108/14637150710834541

Srite, 2006, The role of espoused national cultural values in technology acceptance, MIS Q., 30, 670, 10.2307/25148745

Straub, 1997, Testing the technology acceptance model across cultures: a three country study, Inf. Manage., 33, 1, 10.1016/S0378-7206(97)00026-8

Teo, 2003, Adoption of WAP-enabled mobile phones among internet users, Omega: Int. J. Manage. Sci., 31, 483, 10.1016/j.omega.2003.08.005

Tiwari, 2007

Trompenaars, 1998

UNCTAD: United Nations Conference on Trade and Development. Science and Technology for Development: A New Paradigm for ICT. Information Economy Report 2007–2008, New York.

Urbach, 2010, Structural equation modeling in information systems research using partial least squares, J. Inf. Technol. Theory Appl., 11, 5

Veiga, 2001, Towards modelling the effects of national culture on IT implementation and acceptance, J. Inf. Technol., 16, 145, 10.1080/02683960110063654

Venkatesh, 2003, User acceptance of information technology: toward a unified view, MIS Q., 27, 425, 10.2307/30036540

Wei, 2008, A framework for studying the impact of national culture on knowledge sharing motivation in virtual teams, J. Inf. Knowl. Manage. Syst., 38, 221

Wu, 2008, The use of unified theory of acceptance and use of technology to confer the behavioural model of 3G mobile telecommunication users, J. Stat. Manage. Syst., 11, 919, 10.1080/09720510.2008.10701351

Yan, 2001, Revisiting Technology Acceptance Model with Social Influence Factors

Zhou, 2010, Integrating TTF and UTAUT to explain mobile banking user adoption, Comput. Hum. Behav., 26, 760, 10.1016/j.chb.2010.01.013