Tác động của căng thẳng trong công tác thi hành luật pháp đối với cam kết tổ chức

Policing - 2005
FernandoJaramillo1, RobertNixon2, DoreenSams3
1Department of Marketing, College of Business Administration, The University of Texas at Arlington, Arlington, Texas, USA
2Department of Management and Organization, College of Business Administration, University of South Florida, Tampa, Florida, USA
3Department of Marketing, College of Business Administration, University of South Florida, Tampa, Florida, USA

Tóm tắt

Mục đíchNghiên cứu này có định hướng nghiên cứu liên ngành nhằm cố gắng điều tra một cách toàn diện các tác động của căng thẳng trong nội bộ tổ chức cảnh sát (tức là sự mơ hồ về vai trò, xung đột vai trò, sự hỗ trợ từ cấp trên, sự gắn kết nhóm, và cơ hội thăng tiến) đối với cam kết tổ chức, sau khi kiểm soát các tác động của sự hài lòng với công việc. Các mô hình thực nghiệm hiện có chủ yếu hạn chế ở phân tích các tác động của xung đột vai trò và sự mơ hồ về vai trò đối với căng thẳng trong công việc và dựa trên mẫu từ nhân viên bán hàng, nhân viên chăm sóc khách hàng, và quản lý bán lẻ tại các tổ chức tư nhân mà không xem xét các tổ chức phi lợi nhuận.Thiết kế/phương pháp luận/cách tiếp cậnDo đó, các giả thuyết nghiên cứu cơ bản đã được kiểm tra thông qua phản hồi từ 150 bản khảo sát từ các sĩ quan cảnh sát thuộc sáu cơ quan thực thi pháp luật.Kết quảKết quả cho thấy bên cạnh sự hài lòng với công việc, sự hỗ trợ từ cấp trên, sự gắn kết nhóm, và cơ hội thăng tiến là những yếu tố dự đoán tốt nhất cho cam kết tổ chức của các sĩ quan thực thi pháp luật. Kết quả cũng chỉ ra mối quan hệ đáng kể giữa cam kết tổ chức và ý định rời bỏ.Giới hạn/nghĩa vụ nghiên cứuNhững phát hiện của nghiên cứu dựa trên phản hồi của các sĩ quan từ sáu cơ quan cảnh sát ở Florida. Kết quả có thể không đại diện cho tất cả cảnh sát Mỹ.Ý nghĩa thực tiễnNhững phát hiện nghiên cứu có thể giúp các sĩ quan cảnh sát cấp cao phụ trách quản lý lực lượng cảnh sát thiết kế các chiến lược không chỉ nâng cao cam kết tổ chức của sĩ quan cảnh sát mà còn giảm bớt ý định rời bỏ.Tính nguyên bản/gía trịNghiên cứu này đã kiểm tra thực nghiệm một mô hình xem xét các tác động của các yếu tố gây stress đối với cam kết và ý định rời bỏ trong môi trường cảnh sát.

Từ khóa


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