The development of a best practice model for change management
Tài liệu tham khảo
McMann, 1994, Is your company really measuring performance?
Smith, 1995, Report on Business Process Re-engineering within the Aerospace Industry
Goldwasser, 1995, Benchmarking: people make the process, Management Review
Pryor, 1994, search of a benchmark, Engineering Managment Journal, vol. 6, 3
Golden, 1994, Measurable Improvements, Insurance & Technology, vol. 19, 22
McCune, 1994, Building blocks of a benchmarking program, Management Review, vol. 83, 12
Brown, 1995, Don't innovate, imitatel, Sales & Marketing Management, vol. 147, 24
Hopkins, 1993, Retail practice nationwide, Executive Development, vol. 6, 9
Camp, 1989
Revans, 1986, Action learning in a developing country, Management Decision, vol. 24, 3, 10.1108/eb001417
Benson, 1992, IQS: Quality is not what you think it is, Industry Week, 22
Houlder, 1944, Management, measuring up to success — growing number so UK companies are turning to benchmarking to improve their performance, Financial Times
Oakland, 1989
Allee, 1995, A passion for benchmarking
Deierlein, 1994, Benchmarking, tough but worth the effort, Fleet Equipment, vol. 20, 54
Juran, 1990, The tools of quality: Part VI: pareto charts, Quality Progress, vol. 23, 59
Keck, 1995, Critical success factors in captive multi-line insurance agency sales, J. Personal Selling & Sales Management, vol. 15, 17
Bullen, 1995, Productivity CSFs for knowledge workers, Information Strategy, vol. 12, 14
Bullen, 1995, Re-examining productivity CSFs: The knowledge worker challenge, Information Systems Management, vol. 12, 13, 10.1080/07399019508962981
1995, vol. 29, 18
Carey, 1994, The benchmarking advantage, vol. 43, 120
Booth, 1995, Simple as ABC — process mapping, Management Accounting
Sharman, 1993, Are you as good as the best in the world?, Fortune, vol. 128, 13
Ross, 1994, Mapping success, Manufacturing Engineer, 10.1049/me:19940601
1992, Appliance Manufacturer, vol. 40
Hardaker, 1987, How to make a team work, Harvard Business Review