The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry
Tóm tắt
Từ khóa
Tài liệu tham khảo
Baker, J. ( 1987). The role of the environment in marketing services. In J. A. Czepeial, C. A. Congram, & J. Shanahan (Eds.). The services challenges: Integrating for competitive advantage (pp. 79-84). Chicago : American Marketing Association.
Bennett, D.J. & Bennett, J.D. ( 1970). Making the scene. In G. Stone & H. Farberman (Eds.), Social psychology through symbolic interactionism (pp. 190-196). Waltham, MA: Ginn-Blaisdell.
Engel, J.F., 1982, Consumer behavior
Golledge, R.G. ( 1987). Environmental cognition. In S. Daniel & A. Irwin (Eds.), Environmental psychology (pp. 131-174). New York: Wiley.
Hair, J.F., 1998, Multivariate data analysis, 8
Hamaker, S.S., 2000, Restaurants USA. Retrieved July, 17, 2009
Hunt, H.K. ( 1977). CS/D-overview and future research directions. In K. H. Hunt (Ed.), Conceptualization and measurement of consumer satisfaction and dissatisfaction (pp. 455-488). Cambridge, MA: Marketing Science Institute.
Jacoby, J. & Olson, J.C. ( 1977). Consumer response to price: An attitudinal, information processing perspective. In Y. Wind & P. Greenberg (Eds.), Moving ahead with attitude research (pp. 73-86). Chicago: American Marketing Association.
Julander, C., Magi, A., Jonsson, J. & Lindqvist, A. ( 1997). Linking customer satisfaction to financial performance data. In B. Edvardsson, S. W. Brown, R. Johnston , & E. E. Scheuing (Eds.), Advancing service quality: A global perspective (pp. 301-310). Karlstad, Sweden: University of Karlstad.
Kotler, P., 1973, Journal of Retailing, 49, 48
Martins, M. & Monroe, K.B. ( 1994). Perceived price fairness: A new look at an old construct . In C. Allen & D. R. John (Eds.), Advances in Consumer Research (pp. 75-78). Provo, UT: Association for Consumer Research.
Mehrabian, A., 1974, An approach to environmental psychology
Monroe, K.B., 1990, Pricing: Making profitable decisions, 2
Nunnally, J.C., 1978, Psychometric theory
Rapoport, A., 1982, The meaning of the built environment
Reichheld, F.F., 1990, Harvard Business Review, 68, 2
Ryu, K., 2005, DINESCAPE, emotions, and behavioral intentions in upscale restaurants. Unpublished doctoral dissertation
Yi, Y. ( 1990). A critical review of consumer satisfaction. In V. Zeithaml (Ed.), Review of marketing (pp. 68-122). Chicago : American Marketing Association.
Zeithaml, V.A. ( 1981). How consumer evaluation processes differ between goods and services. In J. Donelly & W. George (Eds.), Marketing of services proceedings series (pp. 186-190). Chicago: American Marketing Association.
Zeithaml, V.A. ( 1983). Conceptualizing and measuring consumer response to price . In R. P. Bagozzi & A. M. Tybout (Eds.), Advances in consumer research (pp. 612-616). Ann Arbor, MI: Association for Consumer Research.